“I have used this car park twice for two car family holiday and would rate it 5 it it were not for the fact that one of the cars each time were blocked from exit and said we owed 250 pounds when you press the button to speak to someone you can't hear them”
Thank you for your review.
It sounds as though our automatic number plate recognition (ANPR) system hasn't registered you upon entry. When this occurs, it means our system doesn't match you to your booking and you are then charged the roll-up rate in error upon exit. This doesn't happen often but when it does, I understand the frustration that it causes however I'm glad you managed to get it sorted at the time.
Kind regards,
Customer Support Team
“Found your service and site was excellent.
Arrival was simple and easy to use and bus shuttle to airport quick. On return was the same in reverse. The staff on email and site gave first class service at every point.”
“Safe and secure parking, friendly and helpful driver. Only waited 2 minutes for shuttle bus, 5 minutes drive from edinburgh airport. Best value for money.”
“Our flight got delayed by 3.5hrs so I didn’t know what would happen when I picked my car up.
Once we got to the car the machine said we had to pay £350 😳 but we pushed the help button and told the person on the other end he let us through. Amazing! Well chuffed ☺️”
“Everything went smoothly. Good that there are staff there to assist. Thankfully when leaving the airport all the barriers raised automatically with number plate recognition.”
“Easy to get to and from the airport from the car but very little signage giving directions of where to go. Even when leaving the car park to which barrier to use.”
