Edenmoor (formerly Pipers Farm) Reviews

Name: Edenmoor (formerly Pipers Farm)
Address: Unit 1A Longbridge Meadow, Cullompton, Devon, Devon
Rating: 4.83

4.8 Rating 6,661 Reviews

96 %

of reviewers recommend Edenmoor (formerly Pipers Farm)

4.8

Based on 6,661 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Edenmoor (formerly Pipers Farm):

At Edenmoor, our mission is simple: to bring the finest food in the UK straight to your door and to connect you with food you can trust.

Visit Website

Phone:

01392 881380

Email:

hello@edenmoor.com

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Edenmoor (formerly Pipers Farm) 3 star review on 1st December 2023

TOMAS SUTKAITIS

Edenmoor (formerly Pipers Farm) 5 star review on 25th October 2023

Aaron Monington-Russo

Edenmoor (formerly Pipers Farm) 5 star review on 11th October 2023

Kerry Eaton-Griffin

Edenmoor (formerly Pipers Farm) 5 star review on 5th September 2023

Jan Greener

Edenmoor (formerly Pipers Farm) 5 star review on 10th August 2023

Faye Canavan

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have defrosted-(in the fridge) -a dover sole and a hake fillet - the sole stunk to high heaven and the hake ….if I get fish from the wet counter it doesn’t smell like those 2 items - I have hand caught scallops to come but I’m worried that I can’t eat them either”

Helpful Report

Posted 2 years ago

Hi Ian, Thank you so much Ian for taking the time to tell us about your experience with us. We apologize for what you experienced and are sorry for the bad odour of the dover sole and hake. We appreciate the effort you made to buy fish from us and our sorry to hear this We want to make things better, please contact either myself or Nathan by email - hello@pipersfarm.com or telephone 01392 881380 and we will do our best to help Kind Regards Liz - Pipers Farm

Posted 2 years ago

“The package was delivered to the wrong address. My parcels are sometimes delivered there so the occupier has my contact details. By the time they came back, contacted me and I was able to pick it up it had defrosted. I emailed about this but no response. It was also left on the (wrong) front doorstep, I had specifically asked that this should not be done as packages left like that are routinely stolen. The product itself is good but this delivery issue which resulted in much of it being wasted will mean I am unlikely to order again.”

Helpful Report

Posted 2 years ago

Thank you Zia for taking a moment to share your experience with us. We are sorry for the difficulties that you have had with your delivery and that much of the product was wasted as a result. We understand how inconvenient this must have been and that it may have caused you to lose out on the product. It's also concerning to hear that your parcel was delivered to the wrong address, and that it was left on your front doorstep, when you had requested that this should not be done as it can result in packages being stolen. We do value your feedback and I'd love the chance to make things better. Would you be wiling to send the email to us again? I am afraid I have scoured our inbox and I can not locate an email from you. the email address is Hello@pipersfarm.com We are always looking for ways to improve so your input would be greatly appreciated. Thank you for taking the time to share your review. All the best Liz -Pipers Farm

Posted 2 years ago

“I wasn't satisfied with the meat quality.”

Helpful Report

Posted 2 years ago

Hi Michael, We are truly sorry to hear that you were not satisfied with the quality of the meat. We always strive to deliver the highest quality products to our customers, and it's disheartening to learn that we fell short of your expectations on this occasion. We take customer feedback seriously, as it helps us identify areas for improvement and ensure that we maintain our commitment to providing exceptional service and products. We understand the importance of receiving premium, tender, and delicious meat, and we regret that your order did not meet those standards. To proceed with your feedback, kindly reach out to our customer service team at hello@pipersfarm.com They will be able to assist you and ensure that your issue is resolved promptly and to your satisfaction. Kind regards Liz

Posted 2 years ago

“19 so have had to cancel dinner with Friends - really annoyed on the lack of comms on a first time order of £94 delivery charge as well my god I have bee royally ripped off”

Helpful Report

Posted 2 years ago

Hi Jason, I am sorry to hear that you were disappointed with your first delivery from Pipers Farm, but grateful that you have taken the time to let me know by email. I have now shared your feedback with DOD and we have also refunded your Saturday delivery charge for you. We are so sorry that you were disappointed - please do let me know if there is anything else I can do to help? Best Wishes Pipers Farm

Posted 2 years ago

“Very Very disappointed. Had two excellent entrecote steaks and decided to order for a special occasion. On opening the packs, one steak was in two pieces clearly unusable for purpose, the other was almost in two pieces, not at all what you expect, especially as they arrive already frozen and in plastic within plastic so you cannot see on arrival otherwise I would have rejected them. Spoiled a special dinner.”

Helpful Report

Posted 2 years ago

Hi Romaine, Thank you for your review and we are so sorry to hear that your steaks did not turn out as planned for your special occasion. I have passed this on to our team and they have been informed about this. Once again we would to apologise massively for this and want to make it up to you as best as possible. Many thanks, Pipers Farm

Posted 2 years ago

“Unfortunately we had bad serlion over priced steaks”

Helpful Report

Posted 3 years ago

Hi Louise, I am so sorry to hear that you were disappointed with the Sirloin steaks from your recent order but I am grateful that you have let me know. Do contact our customer care team and I am sure they will be able to help you further. 01392 881380 All the best Pipers Farm

Posted 3 years ago

“Almost ruined Xmas, courier changed my delivery date with no notice and pipers was ignoring my calls , been with this company for several years , will definitely go to different company in future.”

Helpful Report

Posted 3 years ago

“Very poor customer care regarding our xmas Turkey. No contact about lack of delivery. Had to purchase additional bird to cater for our guests. Eventually arrived 2 days late with no prior notification, too late to use at Xmas. When contacted you after Xmas , full of apologies and promise to get back with explanation. Still waiting for this.”

Helpful Report

Posted 3 years ago

“Received my order a day late with chilled products out of temperature ( unsafe to eat). Emailed pipers farm twice and no response. Really poor experience !”

Helpful Report

Posted 3 years ago

“Customer support was completely unavailable for days either by e mail or phone very poor”

Helpful Report

Posted 3 years ago

“My order arrived 4 days before Christmas mostly defrosted - I didn't know what to do, as everyone said you shouldn't refreeze turkey etc. I tried ringing to ask for advice - there was no answer and message said to leave a message and they will get back to you - I did this a couple of times as no one got back to me. I also sent an email with no response. I was so worried about poisoning my Christmas guests! Very poor customer service. Still not heard back from anyone!”

Helpful Report

Posted 3 years ago

“My order was delivered 21st December and items missing. I am very disappointed, firstly because it was requested especially by my mother-in-law and secondly because it is the first time I have ordered from this company. The 1kg Beet (unbeknown to me at first because the joint arrived frozenl joint bag was punctured, by the time i realised the beef had turned dark brown in colour. Therefore for I decided not to use and binned it. I spent £132 (£42 on a 1kg beef joint) cheeees and a few other bits. Very overpriced for vacpacked products. Sent emails and made numerous phone calls (just an automated message) I will not purchase from this company again.”

Helpful Report

Posted 3 years ago

“Awful customer service over the chromates period, I had a problem with my order, was ringing them for days, just a recorded message to say they would get back to me but nothing, emailed them, no response. Won’t be using again.”

Helpful Report

Posted 3 years ago

“Usually great but terrible experience with Christmas Turkey”

Helpful Report

Posted 3 years ago

“Our meat (turkey crown) arrived over a day late - it was warm to the touch and the ice bags had fully melted. We had to throw it away and buy another from the supermarket. I called the Pipers farm line to complain on the day it arrived and also a day later. Despite leaving my contact numbers so far nobody has called or emailed. Not happy with this ‘service’ at all.”

Helpful Report

Posted 3 years ago

“Not impressed. Delivery arrived just outside the 48hr slot !!. I tried emailing and phoning you regarding safety of freezing items and then defrosting to eat on Christmas day but no response . I went ahead and froze the items and then Christmas eve started to defrost the chicken in fridge . On Christmas day it was put in oven under your advised instructions for 2,kg chicken. 1 hr 20 min. After 2 hours it still wasn't cooked. We tried carving it and the meat still pink. We were put off by this and because of how long it took for me to receive items. 2 days late the chicken went in the bin. We didn't want the risk of food poisoning. I would have expected a better customer service as I am a loyal customer, I really are unsure whether to order from you again. I know it has been unusual circumstances but I think you could have been more honest regarding delivery .”

Helpful Report

Posted 3 years ago

“I have not received my Christmas delivery: I was assured would arrive today 23rd December.The farm is now closed till Wednesday: enjoy your Christmas as I am left running around to find food! Appalling customer services! Phone switched off not replying to emails. It is not the couriers issue it is the company’s which have let people down”

Helpful Report

Posted 3 years ago

“Shocking customer service currently on day 4, still cannot get hold of anyone and had no response. Turkey turned up 2 days late and was left down a warm alleyway. Worst customer service experienced, just will not respond to emails, phone calls or live help. Joke”

Helpful Report

Posted 3 years ago

“Originally the delivery date was TUESDAY 20th then advised it would be WEDNESDAY 21st between 11.34 -12.34 then advised after 2 hours of deciphering DPD'S tracking service it was out for delivery, then THURSDAY'S 22nd email from DPD stating that they were expecting my parcel shortly at the Gloucester Depot, but no actual delivery date or time was given, nor were there any options to amend the delivery details as my office is now closed for Christmas. I've used DPD'S live chat service who asked whether I'd like the order returned, but they can't authorise it as that instruction has to come from Piper I've rung Pipers Farm Office 3 times and the automated service apologises for the lack of personal service, but they are very busy and clearly are inadequately staffed for the Christmas period. ( ok I made the last bit up but come on get your act together.) So Conclusion A. Is that the Tuesday and Wednesday advised delivery dates and times were pure fabricated lies. Conclusion B. The Thursday delivery date was as fabricated from as thin air as conclusion A was. Conclusion C. If the order fish had been "on the road" since Tuesday it would now be rotten. And Conclusion D. I would strongly advise any potential purchaser from this company to sensibly reconsider spending money with them as either they are woefully inept at online trading or theyre quite used to the chaos they inflict on customers and couldn't care less. Anyone got any spare goose ???”

Helpful Report

Posted 3 years ago

“I would love to write a good review but sadly I can't. I have as yet to receive my parcel from DPD. All it says is that it's in their warehouse. I spoke to you about this earlier in the week but nothing happened. I tried to ring again but your phone line is blocked. I left voice messages, and yesterday I left an email. I've heard nothing back. Very poor customer service. I appreciate it is busy and DPD are doing extra deliveries BUT I placed my order for delivery on Monday some time ago. I've ordered items on Monday which were delivered this morning by DHL. I am concerned about the condition of the gammon I ordered ( if it ever arrives) so much so I've bought one from M&S this morning. I'm sure it won't be as good as yours but I can't take the chance. I'd also like the Perry and organic ale I ordered. Not quite”

Helpful Report

Posted 3 years ago

Edenmoor (formerly Pipers Farm) is rated 4.8 based on 6,661 reviews