Pipers Farm Reviews

Name: Pipers Farm
Address: King's Mill Road, Cullompton, King's Mill Road, Cullompton, Devon
Rating: 4.86

4.9 Rating 5,614 Reviews

97 %

of reviewers recommend Pipers Farm

4.9

Based on 5,614 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Pipers Farm:

Pipers Farm is a multi-award winning artisan butchers and farm shop providing high quality, ethical and sustainable produce. A collection of 40 small scale local farms, it's one of the most decorated food producers in the country as well as a leading authority on regenerative farming and high welfare meat.

Visit Website

Phone:

01392 881380

Email:

hello@pipersfarm.com

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Pipers Farm 3 star review on 1st December 2023

TOMAS SUTKAITIS

Pipers Farm 5 star review on 25th October 2023

Aaron Monington-Russo

Pipers Farm 5 star review on 11th October 2023

Kerry Eaton-Griffin

Pipers Farm 5 star review on 5th September 2023

Jan Greener

Pipers Farm 5 star review on 10th August 2023

Faye Canavan

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered to the wrong address and left in the sun . Customer services contacted myself and offered 10% discount on my next order. I don’t think I will order again . Oh yeh apparently you can re freeze this meat!”

Helpful Report

Posted 1 year ago

“I was extremely disappointed with my recent purchase. The diced beef shin was just tiny little off cuts no bigger that the top of my thumb, the brisket flat was as thin as a sheet and half of it was point meat. I had also purchased some oxtail about two months ago and this was two scrawny tail tips and two larger pieces that were at least 50% fat. For the money these purchases cost I felt the quality was extremely poor”

Helpful Report

Posted 1 year ago

Hi Graham, I am so sorry to hear of your disappointment with your recent order. Do contact our customer care team on 01392 881389 or hello@pipersfarm.com and I am sure they will take a few further details and do all they can to resolve this for you All the best, Liz Pipers Farm

Posted 1 year ago

“I’ve ordered the same item before and it came in little sealed bags. These came in like paper bread bags.2 of the bags the balls had spilled out and I’ve put them in to sealed bags. I think all of them have cracks in the top of the dough as if they have been left unsealed and I left one out to defrost and it had a crust on it that is unworkable. I am very un happy because I had to take them all out to defrost Take the crust off them ( taking some of the dough with it ) and re ball them and put them back in to sealed bags. I’ve ended up with 14 balls. Also delivery was left out in 32 degrees heat and on top of my building sand with sand flies all over lucky there was non in the box”

Helpful Report

Posted 1 year ago

Hi Shane, Please can you contact our customer care team, who will take a few further details and do their best to resolve this for you? hello@pipersfarm.com All the best Pipers Farm

Posted 1 year ago

“Belly Pork. I understand has fat content but around 90% is not acceptable. A poor response from Pipers. We bought chicken from here and added the pork as a make weight. We now have sourced organic free range chicken boneless thighs locally so will not be buying from here again.”

Helpful Report

Posted 1 year ago

We are sorry to hear that you were disappointed with the Pork Belly. Pork Belly is one of our most popular cuts and is loved for the sumptuous fat which renders beautifully giving the most delicious crackling We do say on our website:- If you are looking for slightly a leaner joint of meat to roast we would recommend our loin of pork as our pork belly is very fatty. I do hope that you enjoy the remaining Pork Belly and the rest of your order. So sorry to hear that you will not be buying from us again and we wish you the best of luck. Best Wishes Pipers Farm

Posted 1 year ago

“The pastry was far too sticky the meat was brilliant though”

Helpful Report

Posted 1 year ago

Hi Roger, Thank you for your review, I am terribly sorry to hear of your disappointment with the pie in your recent order however I am glad to hear you enjoyed the filling. Could you please contact our team at hello@pipersfarm.com so we can help put this right for you? Thank you,

Posted 1 year ago

“We were looking forward to a Friday treat when our delivery was due ,however the whole package was frozen not fresh so no treat . Overpriced for frozen goods which was not what we wanted.Would not recommend or use again. Very disappointed.”

Helpful Report

Posted 1 year ago

So sorry that you did not see on our website that we send everything frozen as we believe freezing is nature's way of preserving food, It is one of the benefits of shopping with Pipers Farm. Sorry, you were disappointed, please contact our customer care team to discuss this further? All the best Pipers Farm

Posted 1 year ago

“Ordered an Organic duck, breasts and legs for the Queens Jubilee weekend on the Tuesday 31st May, for delivery Saturday. No problem. Money was taken from my bank account on June 1st. Sorry to say no order arrived on Saturday and of course they were closed until the Monday. Phoned then to ask why my order wasn’t delivered and it was blamed on a Computer error. No apology and I had to ask for my payment back which still hasn't arrived. My bank is now redressing the problem. Not a good way to do business and a great way to ruin a Jubilee weekend!”

Helpful Report

Posted 1 year ago

We are terribly sorry that you did not receive your delivery over the bank holiday weekend and I thank you for bringing it to our attention. Following your telephone call on Tuesday 31st, a refund was put through immediately for you and this will take 3-5 days to be received back on the card that you paid with. Apologies once again Pipers Farm

Posted 1 year ago

“I had a BBQ at a friend's party down south a few weeks ago and had your meat, I'm sorry but it wasn't very good very expensive and the delivery costs too much. Sorry I won't be ordering from your company.”

Helpful Report

Posted 1 year ago

Hi Christine, Thank you for your review, I am terribly sorry to hear of your disappointment. I'm afraid that I have been unable to locate your order in our system, could you kindly contact our team at hello@pipersfarm.com so we can help put this right for you. Thank you,

Posted 1 year ago

“As an elderly pensioner, I am not sure how to rate this company. The produce purchased was nice & service empathetic, however the transport company they use (DPD) is bullying, vilely humiliatingly abusive, untrustworthy AND dismissively exposing the deliveries to theft. So will unfortunately I will not be purchasing from Pipers Farm again despite their £5 (around the min DPD delivery charge) gesture future discount voucher. So to the overall experience, less than a ZERO if possible.”

Helpful Report

Posted 2 years ago

HI David, Thank you for your time on the telephone this morning. I am so sorry that you were disappointed with your recent delivery and I fully understand why. I was pleased to hear that you were delighted with the products and Customer service that you received from us here at Pipers Farm and it is so disappointing when our hard work is let down by our courier partner DPD at the delivery stage. Thankfully, we receive very few complaints regarding DPD deliveries (less than 1% of the orders we send) but we do take your coments very seriously and I am sorry that your delivery was so disappointing. I have shared your feedback with DPD and asked they investigate further. We will continue to review our courier options and collection options and I thank you for sharing your experience. We’re really sorry about this - if there is anything else I can do to help please do let me know. Best Wishes

Posted 2 years ago

Pipers Farm is rated 4.9 based on 5,614 reviews