Edenmoor (formerly Pipers Farm) Reviews

Name: Edenmoor (formerly Pipers Farm)
Address: Unit 1A Longbridge Meadow, Cullompton, Devon, Devon
Rating: 4.82

4.8 Rating 6,797 Reviews

96 %

of reviewers recommend Edenmoor (formerly Pipers Farm)

4.8

Based on 6,797 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Edenmoor (formerly Pipers Farm):

At Edenmoor, our mission is simple: to bring the finest food in the UK straight to your door and to connect you with food you can trust.

Visit Website

Phone:

01392 881380

Email:

hello@edenmoor.com

Write Your review

Tell us how Edenmoor (formerly Pipers Farm) made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Edenmoor (formerly Pipers Farm) 3 star review on 1st December 2023

TOMAS SUTKAITIS

Edenmoor (formerly Pipers Farm) 5 star review on 25th October 2023

Aaron Monington-Russo

Edenmoor (formerly Pipers Farm) 5 star review on 11th October 2023

Kerry Eaton-Griffin

Edenmoor (formerly Pipers Farm) 5 star review on 5th September 2023

Jan Greener

Edenmoor (formerly Pipers Farm) 5 star review on 10th August 2023

Faye Canavan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“im pretty new to Pipers farm but my first order of beef ans lamb were fab , iv just put another order onfor the free range chicken ,steak and beef sirlion and if the last order was anything to go by this next one will be as good , no problems with delivery comunication nothing just as smooth as the taste of their produce , im happy iv found at last a 1st class online supplier .Belinda Smith”

Helpful Report

Posted 11 months ago

Hi Belinda, Thank you so much for your fantastic 5-star review! We're thrilled to hear that your first order of beef and lamb was as good as we'd expect it to be, and it's wonderful to know that you’re excited about your next order. It’s our aim to provide smooth deliveries and top-notch communication, so it’s great to hear that we hit the mark! We’re so glad you found us and look forward to providing you with more first-class produce in the future. Best Wishes, James

Posted 11 months ago

“The meat is beautiful and so tasty, just melts in the mouth once cooked in my air fryer and very well packaged - Will definitely remain a customer!”

Helpful Report

Posted 11 months ago

Hi Mary, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you find our meat so beautiful and tasty, and it’s wonderful to know it melts in your mouth when cooked. We take great care in packaging to ensure everything arrives in perfect condition, so it’s delightful to hear you appreciated that as well. We look forward to serving you again and being part of your delicious meals! Best Wishes, James

Posted 11 months ago

“Absolutely disgusted by the shoddy level of customer service I've recived this time round on my order. An error on the Piper's Farm website meant that they'd automatically allocated a different date for delivery, meaning that the food wasn't here for my special celebration lunch. My order confirmation even said 'Delivery Date:' but with a blank space and no date on it. I emailed them well before the delivery date which they seemed to have randomly decided for me, and said I'd need to cancel the order as I won't need the food or be in to take stock of it, but Piper's Farm have repeatedly ignored my emails and just tried to pass the buck. This is my fifth time ordering from them but I won't make this mistake again as the customer service is really really disappointing, and they have refused to take responsibiity for their own website error.”

Helpful Report

Posted 11 months ago

Hi Lizzie, I’m truly sorry to hear about your experience with our customer service and the delivery issue you faced. It’s concerning to learn that our website caused confusion, and I completely understand how disappointing that must have been, especially for a special occasion. I apologise for any frustration caused by our communication, and I assure you that your feedback about our customer service is important to us. We strive to take responsibility and ensure our customers feel heard and valued. Thank you for taking the time to let us know about your experience. I hope you'll consider giving us another chance in the future. Best Wishes, James

Posted 11 months ago

“Easy to navigate web page, all items delivered very well packaged. I purchased 10kg beef bones & 10 chicken carcasses for broth. Very reasonable prices. Delivery driver very helpful. Would definitely recommend, will certainly be returning when I’m all brother out!”

Helpful Report

Posted 1 year ago

Hi Rob, Thank you so much for your fantastic 5-star review! We’re delighted to hear that you found our web page easy to navigate and that your order arrived well packaged. It’s great to know you appreciate our reasonable prices and that the delivery driver was helpful. We truly appreciate your recommendation and look forward to welcoming you back for more broth-making adventures! Warm regards, Team Pipers Farm

Posted 1 year ago

“I was excited to place my first order with Pipers Far, a £35 basket of quality meat, including hard-to-find organ cuts. As a first-time customer, I received a promotional email offering a discount code. But when I tried to use it, it didn’t work. Only after digging through a very very long email did I find a tiny line in a tiny font at the bottom: a £75 minimum spend was required. This wasn’t made clear upfront, and as a new customer, it felt misleading. When I raised the issue, customer service was polite but dismissive. No goodwill gesture, no apology, just a vague note that my feedback would be "passed to marketing." I wasn’t expecting the red carpet, but a small gesture or even genuine engagement would have gone a long way. Sadly, this left a sour taste. I want to support ethical, local food producers but trust and clarity matter. I hope they improve how they communicate with new customers.”

Helpful Report

Posted 1 year ago

Hi Atul, Thank you for sharing your experience with us. I genuinely appreciate your feedback and understand how frustrating it can be to encounter unexpected conditions, especially as a first-time customer. We strive for clear communication, and I’m sorry that the details regarding the discount code were not more prominent. I also regret that our customer service response did not meet your expectations. We aim to provide not just assistance but also a sense of connection and appreciation to all of our customers. Your input regarding how we engage with new customers is invaluable, and I assure you that it will be taken on board. I hope that you might consider giving us another chance in the future. Best wishes, Team Pipers Farm

Posted 1 year ago

“hello i recieved my first order from Pipers farm and so far all is good , a fatastic piece of sirloin which we are having later and it looks delish and a piece of lamb which has gone into the freezer , a great and careing family who give their best to good farming practice , i have already spread the word and look forwad to future orders , thankyou all take care x”

Helpful Report

Posted 1 year ago

Helpful Report

Posted 1 year ago

Hi Belinda, Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you’re enjoying your first order from Pipers Farm. It’s great to know that you appreciate our commitment to good farming practices. We truly value your support and can’t wait to serve you again in the future! Best Wishes, James

Posted 1 year ago

“was pleasently surprised at the quality of the meats that i have cooked so far”

Helpful Report

Posted 1 year ago

Hi Denise, Thank you so much for your amazing 5-star review! We’re delighted to hear that you were pleasantly surprised by the quality of our meats. It’s wonderful to know you’re enjoying your cooking experience with us. Your feedback truly means the world to us, and we look forward to being a part of your culinary adventures again soon! Best Wishes, James

Posted 1 year ago

“Very pleased with the chicken, pork steaks, and gammon which was very tasty. The sour dough bread unfortunately was very hard and stale could not cut slices Very well had to toast most of it and discard the rest which was not a good experience.”

Helpful Report

Posted 1 year ago

“Good quality meat, swiftly delivered.”

Helpful Report

Posted 1 year ago

Hi Lucia, Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you received good quality meat and that it was swiftly delivered. It’s always our aim to ensure a seamless experience for our customers. Your kind words mean a lot to us, and we can’t wait to welcome you back for your next order! Best Wishes, James

Posted 1 year ago

“Wonderful meat, great delivery, products were still very cold, just excellent in all respects. Keep up being such a great supplier of excellent meat.”

Helpful Report

Posted 1 year ago

Hi Theresa, Thank you so much for your incredible 5-star review! We're thrilled to hear that you enjoyed our meat and that it arrived in great condition. Your satisfaction is our top priority, and it's fantastic to know that we're meeting your expectations. We appreciate your kind words and look forward to serving you again soon! Best Wishes, James

Posted 1 year ago

“Excellent produce from meat to cheese and everything in-between! I am never disappointed and rarely buy meat from the supermarket anymore.”

Helpful Report

Posted 1 year ago

Hi Janet, Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you love our produce and that we’ve become your go-to source for meat. It’s fantastic to know that we’ve helped you move away from supermarket meat. Your kind words truly inspire us, and we can't wait to serve you again soon! Best Wishes, James

Posted 1 year ago

“The grass fed beef I ordered was exceptionally! Very high quality and superior flavor compered to any highstreet supermarket. Packaged brilliantly, with ice packs and insulated box. Came exactly on the day I requested. Highly recommend and will be buying again. Thank you”

Helpful Report

Posted 1 year ago

Hi Salvatore, Thank you for your fantastic 5-star review! We're delighted to hear that you enjoyed the exceptional quality and flavour of our grass-fed beef. It's wonderful to know our packaging made a positive impression and that your order arrived as requested. Your recommendation means the world to us, and we can’t wait to welcome you back for your next purchase! Best wishes, James

Posted 1 year ago

“I’ve written a few reviews now for Piper’s Farm, but really the best advice I can give, is to try it yourself; we have not looked back, 90% of the meat we eat is from here. If I could, I’d like to visit the farm!”

Helpful Report

Posted 1 year ago

Hi Emma, Thank you for your wonderful 5-star review! We’re so pleased to hear that you’ve made Pipers Farm a staple in your home. It truly means a lot to us that you love our products enough to commit to sourcing your meat from here. Thank you for sharing your experience, and we can’t wait to serve you again soon! Best wishes, James

Posted 1 year ago

“Very good service and lovely product the 3 for 2 offer was great”

Helpful Report

Posted 1 year ago

Hi Liz, Thank you for your wonderful 5-star review! We're thrilled to hear that you enjoyed our service and loved the product. It's always great to see our 3 for 2 offer appreciated! Your support means a lot to us, and we look forward to serving you again soon! Best wishes, Liz

Posted 1 year ago

“Having just began eating meat after being vegetarian for 30 years I did a lot of research to find the right places to get my meat before I made the final decision to reintroduce it in to my diet. I couldn't believe my luck when I found Pipers Farm, what a beautiful wholesome ideal opportunity for me to go from vegetarian to promoting an ethical way to eat meat. I have to say I was over the moon. My husband, who has always eaten meat, commented that the quality was that of a 5 star restaurant. When my first order arrived, I was taken aback by not just the quality, but even the way everything was packaged. From the individual packing to make measurements easy for defrosting, to the fleece used to keep the food insulated. I have also had a phone call with Pipers Farm as I needed to make some changes to my order and they were so very helpful and all my needs where met without fault Thank you Pipers Farm 🚜 we love you!”

Helpful Report

Posted 1 year ago

Hi Amanda, Thank you for your amazing 5-star review! We're absolutely thrilled to hear about your journey from vegetarianism to exploring ethical meat options with us at Pipers Farm. It's wonderful to know that you found our products to be of such high quality, and we couldn’t be happier that both you and your husband enjoyed them! Our packaging is designed with care, so it’s great to hear that you appreciated the thought we put into it. Additionally, we’re glad you received the support you needed when reaching out to us. Your satisfaction is incredibly important to us. Thank you for choosing Pipers Farm, and we look forward to serving you again soon! Best wishes, James

Posted 1 year ago

“4 sirloin steaks very small size and t-bone small,disappointed after first order great size.”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for the review. I have checked your account and unfortunately I cannot see that we have had any emails from you regarding your order but if you have contacted us then please do let me know. As we sell our Steaks based on the advertised weight, if you did receive anything below what was shown then we will always be happy to review this for you if you wanted to get in contact with us as we always do our very best to make sure our customer receive the best products possible. Best Wishes, James

Posted 1 year ago

“We have been receiving our meat from Pipers Farm for quite a while now and are really pleased with the quality and service. The meat has no comparison to supermarket meat for taste. We prefer grass fed as we believe it is healthier.”

Helpful Report

Posted 1 year ago

Hi Wendy, Thank you so much for your fantastic 5-star review! We're delighted to hear that you've been enjoying the quality of our meat and the service we provide. We wholeheartedly agree that there's simply no comparison to supermarket meat, and we're proud to offer grass-fed options. Your support means the world to us, and we look forward to continuing to provide you with the best! Best wishes, James

Posted 1 year ago

“Great meat, however terrible customer experience We bought a ham for Easter - and guess what - no cooking instructions! They say: you get cooking instructions REALITY: you get a card with their social media that says to find instruction there They say: go to our website for cooking instructions REALITY: no link to any cooking instructions Great website for buying, terrible post sale experience no support for actually cooking the products they sell - which would be fine, but they promised the instructions”

Helpful Report

Posted 1 year ago

Hi Chris, Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed the quality of our meat. However, we sincerely apologise for the frustration you experienced regarding the cooking instructions. Your experience is important to us, and we take your comments seriously. Regarding the Ham, this item does not require any cooking as it is a fully cooked item ready to eat and I can see on the product page is does show "This product is ready to eat" so I apologise if there has been any confusion. Thank you for your valuable input, and we hope to provide a better experience in the future! Best wishes, James

Posted 1 year ago

“I have been very happy with the service from Pipers Farm together with all the produce. It is always of top quality and I have never been disappointed.”

Helpful Report

Posted 1 year ago

Hi Heather, Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you’ve been happy with our service and the quality of our produce. Your satisfaction is our top priority, and it’s fantastic to know that we’ve met your expectations consistently. We’re grateful for your support and can’t wait to serve you again soon! Best wishes, James

Posted 1 year ago

Edenmoor (formerly Pipers Farm) is rated 4.8 based on 6,797 reviews