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Edenmoor (formerly Pipers Farm) Reviews

4.8 Rating 6,754 Reviews
96 %
of reviewers recommend Edenmoor (formerly Pipers Farm)
Company Reviews Product Reviews
11,750
 Insights Metrics Info
4.8
Based on 6,754 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read Edenmoor (formerly Pipers Farm) Reviews

About Edenmoor (formerly Pipers Farm):

At Edenmoor, our mission is simple: to bring the finest food in the UK straight to your door and to connect you with food you can trust.

Visit Website

Phone:

01392 881380

Email:

hello@edenmoor.com

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Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Amanda Seabourne
Verified Buyer
“First time using Pipers Farm but won’t be the last, excellent produce, easy to order great delivery service including how the products where packed was excellent”
Helpful Report
Posted 1 year ago
Hi Amanda, Thank you so much for your wonderful 5-star review! We're absolutely delighted to hear that your first experience with Pipers Farm was a success. It’s fantastic to know you enjoyed our produce and found the ordering and delivery process so smooth. We take great care in packaging our products, and it’s great to see that it made a positive impression on you! Your kind words mean a lot to us, and we can’t wait to serve you again. Best wishes, James
Posted 1 year ago
Siue Allen
Verified Buyer
“Pipers Farm produce is absolutely bloomin’ brilliant! All of it, whatever you buy it’ll be delicious, been buying from Pipers for about 4 years now and the food never disappoints. The beechwood bacon though 🤤”
Helpful Report
Posted 1 year ago
Hi Siue, Thank you for your amazing 5-star review! We’re absolutely thrilled to hear that our produce has been consistently brilliant for you over the past 4 years. It’s always a joy to know that our food never disappoints. And yes, the beechwood bacon is indeed something special! Your enthusiasm truly brightens our day, and we can’t wait to continue providing you with delicious food for years to come. Best wishes, James
Posted 1 year ago
Amanda Blicq
Unverified Reviewer
“Delicious duck, fed three people on Christmas Day and have still got the legs and the wings to do something else with. We had to have supermarket duck in the COVID lockdown year - there is no comparison.”
Helpful Report
Posted 1 year ago
Hi Amanda, Thank you for your fantastic 5-star review! We're so glad to hear that the duck was able to feed your family and even left you with some delicious leftovers to enjoy later. It's wonderful to know that you had a delightful Christmas Day with our duck. Your kind words mean the world to us, and we can't wait to serve you again in the future! Best wishes, James
Posted 1 year ago
Paul Kiernan
Verified Buyer
“I haven't tried all of the meats yet, but so far so good. In terms of suitability, I have two comments. 1. Just to simply use paper tape rather than plastic tape on box packaging. 2. Whilst most of the packaging is recyclable, which is great, the freezer packs are not. We use a company called 'Different Dog' for our frozen dog food. They offer a service where you can return ALL of the packaging so it can be reused. Pipers might want to look at how they do this and offer a similar service. Thanks. Paul.”
Helpful Report
Posted 1 year ago
Hi Paul, Thank you for your thoughtful 4-star review! We’re pleased to hear you’re enjoying the meats you've tried so far. Your feedback on the packaging is really valuable to us. We always strive to improve and your suggestion about using paper tape is noted. We appreciate your input regarding the freezer packs as well. We're committed to sustainability and we do accept returns on our packaging as shown here: https://pipersfarm.com/pages/packaging Thank you again for your insights, and we hope to serve you again soon! Best wishes, James
Posted 1 year ago
Terry Monk
Verified Buyer
“Anticipation of excellent quality sustainable products and quality butchery.. I have bought all my meat for Christmas and the New Year, which included a 1.5Kg unsmoked Gammon joint. Disappointment. As recommended, I had the joint soaking overnight and hob cooked it this morning. Then removed string, at which point it fell apart. I had expected it to be a deboned gammon as shown in the attached website photo, not two different pieces held together by the string. After removing the rind and the fat attached to it, I was left with 815 gm before the roasting. Taste. Excellent tasting meat. Shame about the quality of the butchery. As an aside, I notice that all the cooked ham on offer has the large gammon cut, not the two piece I recieved. I am hoping for better with the deboned stuffed chicken tomorrow, and the boned and rolled rib of beef on New Year's Day”
Helpful Report
Posted 1 year ago
Susan Oates
Verified Buyer
“Excellent produce and service at a reasonable price.”
Helpful Report
Posted 1 year ago
Hi Susan, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you found our produce and service to be excellent while also feeling it was reasonably priced. Your support means a lot to us, and we’re committed to providing high-quality products. We can't wait to have the pleasure of serving you again! Best wishes, James
Posted 1 year ago
Linda
Unverified Reviewer
“Delivery failure... again. Ordered a Christmas delivery as a gift for friends. Ordered one month ahead. No delivery on the day I'd chosen. No delivery the following day. No delivery the day after that. No contact from Pipers to say there would be a delay or to advise when the package would arrive - until an email from the delivery company announcing the imminent delivery - four days late. When I responded to a Pipers Farm Facebook post about despatching Christmas orders, I got no response, then a day later - when I posted again about still not getting a delivery or delivery advice - I got a response saying the package was out for delivery that morning (I'd already been told by the courier company at that stage). No explanation for the delay. No apology. This is the second Pipers gift delivery that has had botched delivery. The other one also arrived days late. The product can be as amazing as anything, but if it is let down by poor service and totally unreliable delivery - then it is all for nought. It is embarrassing to ask friends or family to wait in for a package.... and nothing arrives.”
Helpful Report
Posted 1 year ago
Lew Jackson
Verified Buyer
“Came for your milk and left with extras. Can fault quality. Customer service very quick and friendly”
Helpful Report
Posted 1 year ago
Janet Chisnall
Verified Buyer
“Best meat I've ever eaten, and everything about Pipers, from the packaging to the delivery, is always spot-on!”
Helpful Report
Posted 1 year ago
Jo Green
Unverified Reviewer
“l bought a box of meat as a Christmas present for a very special friend recently and hear she is absolutely thrilled with the quality/service etc. l cannot recommend more highly. Will certainly use again, well done Pipers Farm. Jo Green”
Helpful Report
Posted 1 year ago
Susan Ramsay
Verified Buyer
“Excellent website, lots o choice! Excellent delivery and excellent products, very sustainaly packaged.”
Helpful Report
Posted 1 year ago
Pat Miller
Verified Buyer
“This was my first purchase from Pipers Farm. I was very impressed with the packaging of the gift. The item was delivered promptly, and the courier gave me a time slot to ensure I would be at home to receive it. There is an excellent range of products to choose from and the prices are very reasonable. It will certainly make a gift with a difference, and I shall be using Pipers Farm again.”
Helpful Report
Posted 1 year ago
Gilad Shtinberger
Verified Buyer
“Burgers are very good”
Helpful Report
Posted 1 year ago
Juliet Clarke
Verified Buyer
“Perfect, and the attention to detail is examplary.”
Helpful Report
Posted 1 year ago
LISA MOBILE
Verified Buyer
“Wonderful products everything it’s delicious and it’s so good to come home and find your delivery so beautifully packed and pies ready for the oven we are always very happy with the products”
Helpful Report
Posted 1 year ago
Maureen Wilson
Verified Buyer
“I received my order on my chosen date. My order was packaged well & arrived intact. So far I’ve tried the lamb & mutton, the meat had quite a bit of fat deposit, however on removing it (treat for the foxes) & cooking it , it didn’t affect the flavour, both tasted amazing & were very flavoursome. I would definitely do a repeat purchase.”
Helpful Report
Posted 1 year ago
Tracey Buckell
Verified Buyer
“Pipers farm has an excellent choice of raw fed produce. Delivery is always on time”
Helpful Report
Posted 1 year ago
Michaela Allatt
Verified Buyer
“Fabulous cheese selection - absolutely delicious & excellent value for money!”
Helpful Report
Posted 1 year ago
Hi Michaela, Thank you so much for your amazing 5-star review! We’re thrilled to hear that you loved our cheese selection and found it absolutely delicious. It's wonderful to know that you see the value in our offerings, as we strive to provide the best quality at great prices. Your kind words truly inspire us, and we can’t wait to delight you with more delicious products in the future! Best wishes, James
Posted 1 year ago
Robert Hazell
Unverified Reviewer
“We placed our Christmas order in early November, all products ordered were shown as being in stock, sadly when our order was delivered two of the products were not as ordered. One item was missing completely and one was substituted, we received no email in advance informing us and the missing item was not credited until I raised the matter with Piper's. We are local to Piper’s and try to support such businesses, regretfully on this occasion Piper’s fell short of the standard we would expect.”
Helpful Report
Posted 1 year ago
Dear Robert, Thank you for taking the time to share your experience with us. I’m truly sorry to hear about the issues with your recent order, especially during such an important time as Christmas. It’s disappointing that we were unable to meet your expectations, and I understand how frustrating it must have been. Your support of a small scale business means a great deal to us, and we truly value your feedback. Please rest assured that we are addressing these concerns internally to improve our communication and service moving forward. If you would like to discuss your experience further, I invite you to reach out to us at hello@pipersfarm.com. Best Wishes, James
Posted 1 year ago
My Wife Made The Order
Verified Reviewer
“I won't be ordering from Pipers Farm again...I ordered a 4.5kg Cockerel for christmas day and a 3.8kg cockerel arrived...When i phoned them to discuss they reluctantly apologised and refunded £8! That's fantastic, thanks Pipers! What good is £8 going to do on Christmas Day! Had they told us they would be exchanging for a smaller bird then we would have ordered elsewhere! Totally unacceptable Pipers!”
Helpful Report
Posted 1 year ago
Hi, Thank you for your feedback, and I’m genuinely sorry to hear about the mix-up with your order. I understand how frustrating it must have been to receive a smaller cockerel than expected, particularly for such a significant occasion as Christmas Day. We aim to keep our customers informed and delighted with their orders, so it’s disappointing to know we fell short this time. Your experience is invaluable to us, and we will be addressing your concerns with our team to ensure we communicate more effectively in the future. If you would like to discuss this matter further, please feel free to reach out to us at hello@pipersfarm.com. Best Wishes, James
Posted 1 year ago
Edenmoor (formerly Pipers Farm) is rated 4.8 based on 6,754 reviews
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