Edenmoor (formerly Pipers Farm) Reviews

Name: Edenmoor (formerly Pipers Farm)
Address: Unit 1A Longbridge Meadow, Cullompton, Devon, Devon
Rating: 4.82

4.8 Rating 6,797 Reviews

96 %

of reviewers recommend Edenmoor (formerly Pipers Farm)

4.8

Based on 6,797 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Edenmoor (formerly Pipers Farm):

At Edenmoor, our mission is simple: to bring the finest food in the UK straight to your door and to connect you with food you can trust.

Visit Website

Phone:

01392 881380

Email:

hello@edenmoor.com

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Edenmoor (formerly Pipers Farm) 3 star review on 1st December 2023

TOMAS SUTKAITIS

Edenmoor (formerly Pipers Farm) 5 star review on 25th October 2023

Aaron Monington-Russo

Edenmoor (formerly Pipers Farm) 5 star review on 11th October 2023

Kerry Eaton-Griffin

Edenmoor (formerly Pipers Farm) 5 star review on 5th September 2023

Jan Greener

Edenmoor (formerly Pipers Farm) 5 star review on 10th August 2023

Faye Canavan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pre-ordered our Christmas delivery on 1 November for delivery on 23 December. The delivery never arrived... and the order hasn’t even been passed to DPD. Despite three emails, multiple phone calls, and repeated attempts via live chat, there has been no response whatsoever. No update, no explanation, no warning that our Christmas order wouldn’t arrive. Just complete silence. £180 has left my account since november and 'order confirmed', yet there is no food and no communication. That is not a delay or cancellation, it is a total failure of customer service and basic business responsibility. At best, this shows severe mismanagement. At worst, it feels like taking money for orders they are unable or unwilling to fulfil (bankruptcy?) Failing to deliver a Christmas order is bad enough. Failing to communicate at all is unacceptable. Judging by recent reviews, this is clearly not an isolated incident. I will never use Pipers Farm again and would strongly caution anyone considering them for something important like a Christmas order. This has been a stressful, disappointing experience and completely undermines any trust in the brand. Thankfully I live in London so lots of stores still open, but if I still lived in the countryside there would be no other choice. Not worth the risk ordering from them.”

Helpful Report

Posted 5 months ago

“Always lovely meat from pipers, delivery spot on too. Never had anything bad from here.”

Helpful Report

Posted 5 months ago

“Mis-sold 4kg Christmas cockerel. We paid £71 for a 4kg cockerel only to receive a 3.27kg cockerel this morning - 23rd Dec. We've been trying to get hold of them all day via phone, email, web-chat and Facebook. No answer. Shockingly bad service. We would never use them again and suggest you don't waste your time or money either.”

Helpful Report

Posted 5 months ago

“Service & ordering couldn't have been better. Notified at each stage and delivered with care and on time. Very courteous courier. We have not eaten the fillet steak yet as are saving it for Boxing Day but we are very much looking forward to it being on our Christmas table!”

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Posted 5 months ago

“We have bought several different types of meat over the years. It has never disappointed. Ed will continue to support them knowing that we will have the best.”

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Posted 5 months ago

“Good selection. Reasonable value. Thoughtfully packaged. Always delivered on time.”

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Posted 5 months ago

“Amazing quality. Love evrything. Only problem is with the website. Does not give a delivery date on the account.”

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Posted 5 months ago

“Information is key. You lot totally on point. Fantastic. !!! Products I ordered ( and I live in the states ) turned up on time and were delicious. Thank you. Quality. !!!! Cheers.”

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Posted 5 months ago

“All straight forward to order”

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Posted 5 months ago

“Please view sent email!!”

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Posted 5 months ago

“The free range chicken kievs were delicious. Much larger than expected. Easy to cook. Tasty. The chicken broth was very good. Have not used the grass fed minced beef yet but you can see the quality of the meat. Am very happy with Pipers products.”

Helpful Report

Posted 5 months ago

“Ordered for our goddaughter who lives in Scotland. This is her second parcel and was so impressed that we sent her the cheese and charcuterie this year. As soon as it arrives she rings me to say it looks wonderful. Inviting her friends round to share with her. Pipers Farm has a great variety and easy ordering and arrived on the due date. Thanks”

Helpful Report

Posted 5 months ago

“It was my first time ordering from Pipers Farm and I can truly say I was very impressed with the quality of the chicken breast and burgers. Now Im glad that I put a big Christmas order in a while ago. Worth giving it a go. Honestly you won’t be disappointed. ☺️”

Helpful Report

Posted 5 months ago

“Dealings with the farm were fine, but DPD dumped our expensive package in our paddock 50 from the house. By the time we found the package, it was totally soaked by the heavy rain. You need to engage a more reliable courier!”

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Posted 5 months ago

“Always great quality produce at a reasonable price”

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Posted 5 months ago

“Website easy to use. All arrived on time. Very well packed. Lovely sheepswool had ensured fish pie mix still frozen. Olive oil & cider vinegar and recipe book well protected. Fish pie mix was delicious. All packaging is recyclable even the strong paper tape. Love their ethos. Will use Pipers Farm again.”

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Posted 5 months ago

“Quality food, quality service - what's not to like (and why I'm a returning customer)?!”

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Posted 5 months ago

“Excellent service, sustainable and locally produced poultry and meat resulting in delicious food -there is no better substitute . Big thank you tio pipers farm for all your hard work throughout the year.”

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Posted 5 months ago

“Great quality, regenerative produce, really tasty!”

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Posted 5 months ago

“Excellent products. Meat which tastes as it used to. Good variety and excellent service when contacted.”

Helpful Report

Posted 5 months ago

Edenmoor (formerly Pipers Farm) is rated 4.8 based on 6,797 reviews