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Pines and Needles Reviews

4.2 Rating 2,473 Reviews

68 %

of reviewers recommend Pines and Needles

Company Reviews

Product Reviews

4.2

Based on 2,473 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Note for 2020: We are fully COVID-19 compliant and operating as usual.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Pines and Needles 5 star review on 15th December 2022

Pines and Needles 5 star review on 15th December 2022

Pines and Needles 5 star review on 10th December 2022

Pines and Needles 5 star review on 10th December 2022

Catherine Darcy

Pines and Needles 5 star review on 10th December 2022

Pines and Needles 5 star review on 10th December 2022

62

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Troy in Beddington park is a credit to your company, not only was he helpful but kind and well mannered. Thank you Troy!”

Posted 4 months ago

“Thanks Troy from Beddington, helpfull and a joy deal with.”

Posted 4 months ago

“Kani was very helpful and nice at Beddington pines & needles. He gave me a discount as I was wearing a NHS lanyard and he was very welcoming. I will definitely be coming back next year!”

Posted 4 months ago

“We love our tree from Kenwood- Luca out helper was a star and so great with our kids- will be back next year!”

Posted 4 months ago

“This was our first time buying a tree from Pines & Needles in Beddington Park, Troy was fantastic, really helpful, friendly and informative. He even offered to carry the tree to our car for us! They had a great range of tree heights and prices. Our tree is now decorated and looks absolutely stunning. Definitely recommend!”

Posted 4 months ago

“Troy @ Beddington was extremely friendly and helpful - when we had chosen a tree he brought it to the car for us and even offered to load it too. Great service.”

Posted 4 months ago

“Great choice of trees and really convenient location for collection in Beddington Park. Friendly, helpful service from Troy and Kani - trimming the tree and even offering to carry to the car! Would hoghly recommend.”

Posted 4 months ago

“The missus and I stopped at Pines & Needles pop up store in Beddington Park earlier today. We were in and out within 10 minutes thanks to Troy who was extremely helpful, pleasant, and gave us a good deal on a couple of trees. Thanks very much! Merry Christmas!”

Posted 4 months ago

“Kani at Beddington was fabulous today, very helpful and friendly! First time getting a tree from here and will 100% be going back next year!!! Amazing service.”

Posted 4 months ago

“Very happy with customer service from Misha. Thank you!”

Posted 4 months ago

“Most perfect trees and customer service. Troy was extremely kind, thanks so much!”

Posted 5 months ago

“Troy was very helpful and had great energy. I’d recommend anyone to go if they need an xmas tree or decorations purely based on the customer service.”

Posted 5 months ago

“Visited the Beddington pop up store shortly before closing on Sunday with my daughter. We were greeted by Troy who was very helpful and informative. Very pleased with our tree and the service we received. Highly recommend this branch and Troy's customer service was excellent!”

Posted 5 months ago

“Great service. Troy at Beddington was so helpful and kind. Will definitely be re-purchasing here again!”

Posted 5 months ago

“Great service. The Christmas tree is absolutely stunning! TROY from BEDDINGTON was so kind and very helpful! Thank you so much for your help!! MERRY CHRISTMAS 🎄🎁”

Posted 5 months ago

“Big thank you to Troy at the Beddington store, very kind and helpful helped us pick out a great tree”

Posted 5 months ago

“Thank you so much Troy at Beddington park, he was very helpful and funny and even carried the tree to the car for us!”

Posted 5 months ago

“Thank you so much to Troy at Beddington park! So friendly and polite I will definitely recommend everyone to go down there! He also carried our tree to the car. He is an asset to the company x”

Posted 5 months ago

“Just want to say a big thanks to Troy at beddington pop up store he was very helpful even carried it to our car really really happy thanks again Troy”

Posted 5 months ago

“I am absolutely disgusted with the service I have received today from Pines and Needles. Having used their services for the past 5 years or so and always being extremely happy with the trees I've had delivered, today has been disgraceful. Early this afternoon my wife rang their customer services to enquire if they could check on the delivery of our tree today, which we ordered back in September. They checked and said it had been collected by the courier and was on its way to be delivered. We also asked for the tracking number for the courier and was given the information. A few hours later we contacted the courier to ask when it would be delivered and was told it hadn't been collected and it wouldn't be here until at least Monday! So my wife rang Pines and Needles back and was told nothing could be done. She pushed further and was given a 50% refund and it was explained that the reason was because we live so far away!! So why offer nationwide delivery! She requested he email to confirm the refund but this never arrived. I’ve ended up paying over £115 and have nothing to show for it.”

Posted 5 months ago

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Pines and Needles is rated 4.2 based on 2,473 reviews