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Physical Gold Reviews

4.9 Rating 1,042 Reviews

99 %

of reviewers recommend Physical Gold

Company Reviews

4.9

Based on 1,042 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Physical Gold:

Making physical gold and silver investment simple and accessible.

Visit Website

Phone:

020 7060 9992

Email:

info@physicalgold.com

Location:

63/66 Hatton Garden,
London
London Borough of Camden
EC1N 8LE

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Physical Gold 5 star review on 11th August 2023

Mohammed Yo****

Physical Gold 5 star review on 18th July 2023

Physical Gold 5 star review on 19th August 2022

Physical Gold 5 star review on 12th August 2021

Physical Gold 5 star review on 7th June 2021

Physical Gold 5 star review on 22nd December 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A very good website with excellent, secure next day delivery. My only reason for not awarding 5 stars was the fact that my initial order price changed substantially from the time that I started my order until I clicked on the submit order button! When I spoke to Physical Gold on the telephone I was advised that this was a known issue that would be addressed shortly with the introduction of a totally new online order process that was planned.”

“The company are very easy to deal with, they kept me in the loop with delivery and were very efficient.”

“Quick, fast communications”

“A faster delivery than most bullion providers and helpful customer service. BUT most other services come in an anonymous package. Whereas this one had a postmark stamp with PHYSICAL GOLD on it which might put me off buying here again as I don't want the postman, family members, etc knowing I am buying bullion.”

Absolutely nothing relating to gold is ever put on our packaging. Security and discretion are paramount. The postmark actually just says PGL, which could relate to anything

“delivery was slow because of the lockdown.”

“As I ordered during lockdown had to wait for the delivery but contacted me as soon as possible to let me know it was on its way”

“The packaging is good and safe.”

“I was glad to receive an email which I took action on right away (limited offer) this was my first order and I am very pleased that I took this action. This is a new venture for me and I am delighted at the help I receive.”

“The CEO Fisher was very helpful with his information and made a courtesy call to allay my lingering doubts about purchasing from physical Gold. I have no placed my order just awaiting delivery.”

“I was very happy with the customer service. The only downside was the timing needed for the delivery. I found it was a very good that you phoned me, made me aware of the delays with the delivery - excellent personal touch, and in addition you replied to all my emails in a fairly short period of time. If I sold you the metals, in the future, would you be able to throw in the £50 voucher, because at the moment, I am not planning to buy more metal. Best wishes, Alenka”

“Usually very competitive on price, on this occasion no delivery charge and pretty reliable”

“Received my product today. Everything seems to be in place. Thank you”

“Quick dispatch time, good communication”

“Easy to deal with and simple process.”

“Very good and quick service.”

“Good, honest appraisal of the market conditions and pricing strategy.”

“Great easy to use with good communication.”

“Very good advice on the phone. Swift and discrete delivery. Would use again.”

“Straightforward and simple. considering value of precious metals would have been nice to have recieved in some kind of container. even cheap jewelery comes in a box. Also a certificate of authenticity would have been helpfull.”

“Passable. Could have got the same things off ebay. Very odd for a business today to charge extra for card payments.”

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Physical Gold is rated 4.9 based on 1,042 reviews