Peter Best Insurance Services Reviews

Name: Peter Best Insurance Services
Address: 7 Station Lane, Hornchurch, Essex
Rating: 4.83

4.8 Rating 1,289 Reviews

97 %

of reviewers recommend Peter Best Insurance Services

Company Reviews

Metrics

4.8

Based on 1,289 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Peter Best Insurance Services 5 star review on 19th October 2025

Keith Clarke Keith Clarke

Peter Best Insurance Services 5 star review on 25th July 2025

Nigel Cocking Nigel Cocking

Peter Best Insurance Services 5 star review on 11th January 2025

Karen Taylor Karen Taylor

Peter Best Insurance Services 5 star review on 6th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Fair prices, can usually contact by phone in a decent time (I'm not interested in portals or 'managing my account'). However admin seems to be poor; twice I've had documents missing from the pack or with errors, and if you ask for the one missing document you get the whole lot all over again. They could save themselves much time by getting such details right first time. When you get through to someone a bit higher up, which is Grove & Dean, they're very efficient.”

Helpful Report

Posted 1 hour ago

“Easy to get. Hard to forward imiges when not a clye on technoligy”

Helpful Report

Posted 3 hours ago

“Keep improving yourselves”

Helpful Report

Posted 2 days ago

“Easy to set up and certainly a good price. Lets hope I don’t need to find out how good they are in the event of a claim!”

Helpful Report

Posted 1 month ago

Hi, Thank you for the 4/5 rating! We’re glad you found it easy to set up and that the price is competitive. We hope you won’t need to claim, but if you do, we’ll be there to help. We appreciate your feedback. Kind regards, Emily Peter Best Insurance Brokers

Posted 3 weeks ago

“All good and the best price”

Helpful Report

Posted 2 months ago

Hi, Thank you for the 4/5 rating! We’re glad you’re happy with the price. Kind regards, Emily Peter Best Insurance Brokers

Posted 1 month ago

“So far my experience has been good. Early days yet so time will tell.”

Helpful Report

Posted 3 months ago

Hi Joyce, Thank you for the 4/5 rating! We’re glad you’re finding things good so far. If there’s anything else we can assist with as time goes on, please let us know. Kind regards, Peter Best.

Posted 3 months ago

“Easy to contact and a fair quote offered”

Helpful Report

Posted 3 months ago

Hi there, Thank you for the 4/5 rating! We’re glad you found it easy to contact and that you received a fair quote. If there’s anything else we can assist with, please let us know. Kind regards, Jess Peter Best Insurance.

Posted 3 months ago

“I've said 5 but that's not enough you want me to write a review so it's 4 now”

Helpful Report

Posted 4 months ago

Hi there, Thanks for updating your rating. We’re glad you’re happy with the service. If there’s anything we can do to help us reach a 5-star experience for you, please let us know. Kind regards, Molly Peter Best Insurance Services

Posted 4 months ago

“Good service and helpful advice”

Helpful Report

Posted 4 months ago

Hi Gerald, Thanks for your feedback and for the 4-star rating. We’re glad you found the service good and the advice helpful. If you need anything else, just let us know. Kind regards, Molly Peter Best Insurance Services

Posted 4 months ago

“Easy to use. Quick and easy.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for the great 4-star review! We're glad to hear that you found our services easy to use and quick. Your feedback motivates us to keep improving! Kind wishes, Molly Peter Best Insurance Services

Posted 4 months ago

“Few cons I would like to flag up, I got my renewal quote only fifteen days prior to the renewal date. It would be nice to get it a month before to compare with others and take the best one. I have added extra lock and put datatag on my bike this year but didn't get any discount despite informing the upgrade to Peter Best. Apart from that all is good.”

Helpful Report

Posted 5 months ago

Hi Amit, Thank you for your valuable feedback and the 4-star review! We appreciate your insights regarding the renewal quote timing and the discounts for security upgrades. We’re always striving to improve, and your comments will help us enhance our service. It’s great to hear that you found everything else satisfactory! Kind regards, Molly Peter Best Insurance Services

Posted 5 months ago

“Not had need to claim but buying the policy etc was fine, no hassle whatsoever and the policy addresses my needs”

Helpful Report

Posted 5 months ago

Hi Janet, Thank you for the great 4-star review! We’re pleased to hear that you had a hassle-free experience while purchasing your policy and that it meets your needs. If you ever have any questions or need assistance in the future, don’t hesitate to reach out! Kind Regards, Jess Peter Best.

Posted 5 months ago

“The team are very friendly and helpful on the phone and I also find the app a useful source for documents”

Helpful Report

Posted 5 months ago

Hi there, Thank you for the great 4-star review! We’re so glad to hear that you find our team friendly and helpful over the phone, and that our app is a useful resource for you. Your feedback means a lot to us, and we’re here to assist you whenever you need! Kind Regards, Jess Peter Best.

Posted 5 months ago

“Very good service”

Helpful Report

Posted 5 months ago

Hi there, Thank you for the great 4-star review! We're pleased to hear that you had a very good service experience with us. Your support means a lot, and we're always striving to improve and serve you better. If there's anything more we can do for you, please let us know! Kind Regards, Jess Peter Best.

Posted 5 months ago

“I am very happy with the service.”

Helpful Report

Posted 6 months ago

Hi Trevor, Thank you for your great 4-star review! We’re delighted to hear that you are happy with our service. Your feedback is very important to us and inspires us to keep improving! Kind regards, Molly Peter Best Insurance Services

Posted 6 months ago

“The annual trawl through potential car insurers is always a nightmare. This years activity was no better. I chose Peter Best because of coverage and cost but I’m sure, as always, I’ve missed something in the small print. I didn’t receive a confirmation nearer the start date that my insurance was in place, that would have helped to ensure peace of mind. I only had the original documentation but a reassuring email would have been good”

Helpful Report

Posted 6 months ago

Hi Stephen, Thank you for your thoughtful 4-star review! We understand that navigating through insurance details can be frustrating, and we appreciate your feedback regarding the confirmation process. We’re always looking for ways to enhance our communication and ensure your peace of mind. Your insights are valuable, and we'll certainly take them on board. Kind regards, Molly Peter Best Insurance Services

Posted 6 months ago

“I’ve only had insurance with you for about a month and I’ve had about 20 emails so far 🤦🏻‍♂️. Other than that fantastic price for my old golf insurance 👍”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your 4-star review! We’re pleased to hear that you found a fantastic price for your golf insurance, but we apologize for the flood of emails—our goal is to keep you informed, not overwhelmed! Your feedback is invaluable, and we’re here to assist you anytime you need. Kind regards, Molly Peter Best Insurance Services

Posted 6 months ago

“Good service with great prices, always on hand to help with any issues..”

Helpful Report

Posted 6 months ago

Hi John, Thank you for your great 4-star review! We're so glad to hear that you experienced good service and found our prices to be helpful. If you have any questions or need assistance in the future, we're always here to help! Kind Regards Jess Team Peter Best Insurance Services

Posted 6 months ago

“Good service and importantly operatives that you can actually speak to 👍”

Helpful Report

Posted 6 months ago

Hi Mark, Thank you for your great 4-star review! We’re glad to hear that you appreciate the service and our approachable team. Your feedback really helps us strive for excellence! Kind wishes, Molly Peter Best Insurance Services

Posted 6 months ago

“PBIS has good customer service. Telephone customer service contacts answer very quickly and are very helpful customer service staff. The only bad side is that they (C/Service) take my credit card details, including the security 3-digit PIN number, over the phone, instead of using a phone keypad, as a secure transaction. I would like the particular card charging services to be done by allowing customers to use the phone keypad, as a secure transaction.”

Helpful Report

Posted 7 months ago

Hi, Thank you for your thoughtful 4-star review! We're glad to hear that you had a positive experience with our customer service team. Your feedback about the payment process is valuable to us, and we understand the importance of secure transactions. We’ll definitely look into ways to enhance that aspect for our customers. Kind Regards Jess Peter Best.

Posted 7 months ago

Peter Best Insurance Services is rated 4.8 based on 1,289 reviews