Peter Best Insurance Services Reviews

Name: Peter Best Insurance Services
Address: 7 Station Lane, Hornchurch, Essex
Rating: 4.83

4.8 Rating 1,211 Reviews

98 %

of reviewers recommend Peter Best Insurance Services

Company Reviews

Metrics

4.8

Based on 1,211 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Peter Best Insurance Services 5 star review on 19th October 2025

Keith Clarke Keith Clarke

Peter Best Insurance Services 5 star review on 25th July 2025

Nigel Cocking Nigel Cocking

Peter Best Insurance Services 5 star review on 11th January 2025

Karen Taylor Karen Taylor

Peter Best Insurance Services 5 star review on 6th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Easy to use. Quick and easy.”

Helpful Report

Posted 1 week ago

Hi there, Thank you for the great 4-star review! We're glad to hear that you found our services easy to use and quick. Your feedback motivates us to keep improving! Kind wishes, Molly Peter Best Insurance Services

Posted 6 days ago

“Few cons I would like to flag up, I got my renewal quote only fifteen days prior to the renewal date. It would be nice to get it a month before to compare with others and take the best one. I have added extra lock and put datatag on my bike this year but didn't get any discount despite informing the upgrade to Peter Best. Apart from that all is good.”

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Posted 1 week ago

Hi Amit, Thank you for your valuable feedback and the 4-star review! We appreciate your insights regarding the renewal quote timing and the discounts for security upgrades. We’re always striving to improve, and your comments will help us enhance our service. It’s great to hear that you found everything else satisfactory! Kind regards, Molly Peter Best Insurance Services

Posted 1 week ago

“Not had need to claim but buying the policy etc was fine, no hassle whatsoever and the policy addresses my needs”

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Posted 2 weeks ago

Hi Janet, Thank you for the great 4-star review! We’re pleased to hear that you had a hassle-free experience while purchasing your policy and that it meets your needs. If you ever have any questions or need assistance in the future, don’t hesitate to reach out! Kind Regards, Jess Peter Best.

Posted 2 weeks ago

“The team are very friendly and helpful on the phone and I also find the app a useful source for documents”

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Posted 2 weeks ago

Hi there, Thank you for the great 4-star review! We’re so glad to hear that you find our team friendly and helpful over the phone, and that our app is a useful resource for you. Your feedback means a lot to us, and we’re here to assist you whenever you need! Kind Regards, Jess Peter Best.

Posted 2 weeks ago

“Very good service”

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Posted 1 month ago

Hi there, Thank you for the great 4-star review! We're pleased to hear that you had a very good service experience with us. Your support means a lot, and we're always striving to improve and serve you better. If there's anything more we can do for you, please let us know! Kind Regards, Jess Peter Best.

Posted 1 month ago

“I am very happy with the service.”

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Posted 1 month ago

Hi Trevor, Thank you for your great 4-star review! We’re delighted to hear that you are happy with our service. Your feedback is very important to us and inspires us to keep improving! Kind regards, Molly Peter Best Insurance Services

Posted 1 month ago

“The annual trawl through potential car insurers is always a nightmare. This years activity was no better. I chose Peter Best because of coverage and cost but I’m sure, as always, I’ve missed something in the small print. I didn’t receive a confirmation nearer the start date that my insurance was in place, that would have helped to ensure peace of mind. I only had the original documentation but a reassuring email would have been good”

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Posted 1 month ago

Hi Stephen, Thank you for your thoughtful 4-star review! We understand that navigating through insurance details can be frustrating, and we appreciate your feedback regarding the confirmation process. We’re always looking for ways to enhance our communication and ensure your peace of mind. Your insights are valuable, and we'll certainly take them on board. Kind regards, Molly Peter Best Insurance Services

Posted 1 month ago

“I’ve only had insurance with you for about a month and I’ve had about 20 emails so far 🤦🏻‍♂️. Other than that fantastic price for my old golf insurance 👍”

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Posted 1 month ago

Hi there, Thank you for your 4-star review! We’re pleased to hear that you found a fantastic price for your golf insurance, but we apologize for the flood of emails—our goal is to keep you informed, not overwhelmed! Your feedback is invaluable, and we’re here to assist you anytime you need. Kind regards, Molly Peter Best Insurance Services

Posted 1 month ago

“Good service with great prices, always on hand to help with any issues..”

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Posted 2 months ago

Hi John, Thank you for your great 4-star review! We're so glad to hear that you experienced good service and found our prices to be helpful. If you have any questions or need assistance in the future, we're always here to help! Kind Regards Jess Team Peter Best Insurance Services

Posted 2 months ago

“Good service and importantly operatives that you can actually speak to 👍”

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Posted 2 months ago

Hi Mark, Thank you for your great 4-star review! We’re glad to hear that you appreciate the service and our approachable team. Your feedback really helps us strive for excellence! Kind wishes, Molly Peter Best Insurance Services

Posted 2 months ago

“PBIS has good customer service. Telephone customer service contacts answer very quickly and are very helpful customer service staff. The only bad side is that they (C/Service) take my credit card details, including the security 3-digit PIN number, over the phone, instead of using a phone keypad, as a secure transaction. I would like the particular card charging services to be done by allowing customers to use the phone keypad, as a secure transaction.”

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Posted 2 months ago

Hi, Thank you for your thoughtful 4-star review! We're glad to hear that you had a positive experience with our customer service team. Your feedback about the payment process is valuable to us, and we understand the importance of secure transactions. We’ll definitely look into ways to enhance that aspect for our customers. Kind Regards Jess Peter Best.

Posted 2 months ago

“I have given 4 stars it is the first time have been with you so i will see how it goes.”

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Posted 2 months ago

Hi Brian, Thank you for your 4-star review! We're glad to hear you're giving us a try, and we hope your experience with Peter Best Insurance Services exceeds your expectations. We’re here to assist you every step of the way! Kind Regards Jess Peter Best.

Posted 2 months ago

“Would be nice if we are informed when you take out the money, and why is it taken early??”

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Posted 2 months ago

Hi, Thank you for the 4 star review. With regards to the auto renewal payment being taken 7 days prior, we do inform you of this on the renewal notice that gets sent to your customer account 21 days prior to the renewal date. The reason we collect it 7 days prior is because if the auto renewal payment is unsuccessful the customer then has 7 days to contact us and provide updated payment details. If we did it on the day of renewal and the customer didn't receive the notification in time there is a chance that the customer would be left uninsured. We hope this clears up any queries you have, please contact us via our website if you wish to discuss this any further. Kind regards, Molly Peter Best

Posted 2 months ago

“Only had the policy for 2 weeks but the process of getting the policy and its cost were very good”

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Posted 2 months ago

Hi Lindsey, Thank you for your kind review! We’re happy to hear that you found the process of getting your policy and its cost to be satisfactory. We’re here to help you every step of the way, and we appreciate your trust in us for your insurance needs. Kind regards, Molly Peter Best

Posted 2 months ago

“My classic car insurance was fine with Peter Best at a very competitive price so yes very happy.”

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Posted 2 months ago

Hi Cathy, Thank you for your great review! We're so pleased to hear that you found our classic car insurance to be competitively priced and that you are happy with our service. Your satisfaction is incredibly important to us, and we look forward to continuing to serve you in the future. Warm wishes, Team Peter Best Insurance Services

Posted 2 months ago

“Very helpful and knowledgeable”

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Posted 3 months ago

Hi Eleanor, Thank you for your positive review! We’re glad to hear you found our team helpful and knowledgeable. Your satisfaction is important to us, and we’re here to assist you anytime! Kind regards, Molly Peter Best

Posted 3 months ago

“Been with Peter Best 4 years. Always the most competitive price.”

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Posted 3 months ago

Hi Stuart, Thank you for your kind review! We’re happy to hear that you've been with Peter Best for four years and that we consistently provide you with competitive pricing. Your loyalty means a lot to us! Kind wishes, Molly Peter Best

Posted 3 months ago

“Very helpful and friendly staff explained all the pro,s and con,s thanks”

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Posted 3 months ago

Hi John, Thank you for your wonderful review! We're delighted to hear that our staff were helpful and offered a clear explanation of the pros and cons. Your satisfaction is important to us, and we're always here to help! Kind regards, Molly Peter Best

Posted 3 months ago

“Until a claim is made, don’t feel a comparison can be made. Disappointed that schedule and certificate had to be printed from App. Would have preferred a postal copy.”

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Posted 3 months ago

Hi Clive, Thank you for your feedback! We understand that the digital nature of our documents may not be ideal for everyone, and we appreciate your insight. Your experience during the claims process is significant to us, and we're here to support you whenever that time comes. Kind regards, Molly Peter Best

Posted 3 months ago

“Tip top service for over 20 years and all your colleagues are delightful but sometimes the requested posted copy documentation comes muddled up with some items missing .As a whole though would thoroughly recommend you .”

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Posted 3 months ago

Hi Peter, Thank you for your kind review and for being a valued customer for over 20 years! We’re delighted to hear that you find our service tip-top and that our team is a delight to work with. We apologize for the confusion with the posted documentation and appreciate your feedback as we work on improving this aspect. Your recommendation means a lot to us! Warm regards, Jess Team Peter Best Insurance Services

Posted 3 months ago

Peter Best Insurance Services is rated 4.8 based on 1,211 reviews