Hi,
Thank you for the 4/5 rating! We’re glad to hear the online process was easy. If you have any suggestions on how we could improve further, please let us know.
Kind regards,
Chloe
Team Peter Best Insurance Services
“Fair prices, can usually contact by phone in a decent time (I'm not interested in portals or 'managing my account').
However admin seems to be poor; twice I've had documents missing from the pack or with errors, and if you ask for the one missing document you get the whole lot all over again. They could save themselves much time by getting such details right first time. When you get through to someone a bit higher up, which is Grove & Dean, they're very efficient.”
Hi,
Thank you for the 4/5 rating! We’re glad you’re happy with contacting us by phone and that Grove & Dean are efficient when you reach them. We’re sorry about the admin hiccups with missing or incorrect documents and appreciate you highlighting this so we can improve our processes.
Kind regards,
Chloe
Team Peter Best Insurance Services
Hi,
Thank you for the 4/5 rating! We’re glad it’s easy to get, and we’re sorry about the trouble forwarding images when not on familiar technology. We’ll pass this to the team so we can improve.
Kind regards,
Chloe
Team Peter Best Insurance Services
Hi,
Thank you for the 4/5 rating! We’re glad to hear you think we can keep improving. We appreciate your feedback and will continue working to enhance our service.
Kind regards,
Chloe
Team Peter Best Insurance Services
Hi,
Thank you for the 4/5 rating! We’re glad you found it easy to set up and that the price is competitive. We hope you won’t need to claim, but if you do, we’ll be there to help. We appreciate your feedback.
Kind regards,
Emily
Peter Best Insurance Brokers
Hi Joyce,
Thank you for the 4/5 rating! We’re glad you’re finding things good so far. If there’s anything else we can assist with as time goes on, please let us know.
Kind regards,
Peter Best.
Hi there,
Thank you for the 4/5 rating! We’re glad you found it easy to contact and that you received a fair quote. If there’s anything else we can assist with, please let us know.
Kind regards,
Jess
Peter Best Insurance.
Hi there,
Thanks for updating your rating. We’re glad you’re happy with the service. If there’s anything we can do to help us reach a 5-star experience for you, please let us know.
Kind regards,
Molly
Peter Best Insurance Services
Hi Gerald,
Thanks for your feedback and for the 4-star rating. We’re glad you found the service good and the advice helpful. If you need anything else, just let us know.
Kind regards,
Molly
Peter Best Insurance Services
Hi there,
Thank you for the great 4-star review! We're glad to hear that you found our services easy to use and quick. Your feedback motivates us to keep improving!
Kind wishes,
Molly
Peter Best Insurance Services
“Few cons I would like to flag up, I got my renewal quote only fifteen days prior to the renewal date. It would be nice to get it a month before to compare with others and take the best one. I have added extra lock and put datatag on my bike this year but didn't get any discount despite informing the upgrade to Peter Best. Apart from that all is good.”
Hi Amit,
Thank you for your valuable feedback and the 4-star review! We appreciate your insights regarding the renewal quote timing and the discounts for security upgrades. We’re always striving to improve, and your comments will help us enhance our service. It’s great to hear that you found everything else satisfactory!
Kind regards,
Molly
Peter Best Insurance Services
Hi Janet,
Thank you for the great 4-star review! We’re pleased to hear that you had a hassle-free experience while purchasing your policy and that it meets your needs. If you ever have any questions or need assistance in the future, don’t hesitate to reach out!
Kind Regards,
Jess
Peter Best.
Hi there,
Thank you for the great 4-star review! We’re so glad to hear that you find our team friendly and helpful over the phone, and that our app is a useful resource for you. Your feedback means a lot to us, and we’re here to assist you whenever you need!
Kind Regards,
Jess
Peter Best.
Hi there,
Thank you for the great 4-star review! We're pleased to hear that you had a very good service experience with us. Your support means a lot, and we're always striving to improve and serve you better. If there's anything more we can do for you, please let us know!
Kind Regards,
Jess
Peter Best.
Hi Trevor,
Thank you for your great 4-star review! We’re delighted to hear that you are happy with our service. Your feedback is very important to us and inspires us to keep improving!
Kind regards,
Molly
Peter Best Insurance Services
“The annual trawl through potential car insurers is always a nightmare.
This years activity was no better. I chose Peter Best because of coverage and cost but I’m sure, as always, I’ve missed something in the small print.
I didn’t receive a confirmation nearer the start date that my insurance was in place, that would have helped to ensure peace of mind. I only had the original documentation but a reassuring email would have been good”
Hi Stephen,
Thank you for your thoughtful 4-star review! We understand that navigating through insurance details can be frustrating, and we appreciate your feedback regarding the confirmation process. We’re always looking for ways to enhance our communication and ensure your peace of mind. Your insights are valuable, and we'll certainly take them on board.
Kind regards,
Molly
Peter Best Insurance Services
“I’ve only had insurance with you for about a month and I’ve had about 20 emails so far 🤦🏻♂️.
Other than that fantastic price for my old golf insurance 👍”
Hi there,
Thank you for your 4-star review! We’re pleased to hear that you found a fantastic price for your golf insurance, but we apologize for the flood of emails—our goal is to keep you informed, not overwhelmed! Your feedback is invaluable, and we’re here to assist you anytime you need.
Kind regards,
Molly
Peter Best Insurance Services
Hi John,
Thank you for your great 4-star review! We're so glad to hear that you experienced good service and found our prices to be helpful. If you have any questions or need assistance in the future, we're always here to help!
Kind Regards
Jess
Team Peter Best Insurance Services
Hi Mark,
Thank you for your great 4-star review! We’re glad to hear that you appreciate the service and our approachable team. Your feedback really helps us strive for excellence!
Kind wishes,
Molly
Peter Best Insurance Services
