“PBIS has good customer service. Telephone customer service contacts answer very quickly and are very helpful customer service staff. The only bad side is that they (C/Service) take my credit card details, including the security 3-digit PIN number, over the phone, instead of using a phone keypad, as a secure transaction. I would like the particular card charging services to be done by allowing customers to use the phone keypad, as a secure transaction.”
Hi,
Thank you for your thoughtful 4-star review! We're glad to hear that you had a positive experience with our customer service team. Your feedback about the payment process is valuable to us, and we understand the importance of secure transactions. We’ll definitely look into ways to enhance that aspect for our customers.
Kind Regards
Jess
Peter Best.
Hi Brian,
Thank you for your 4-star review! We're glad to hear you're giving us a try, and we hope your experience with Peter Best Insurance Services exceeds your expectations. We’re here to assist you every step of the way!
Kind Regards
Jess
Peter Best.
Hi,
Thank you for the 4 star review. With regards to the auto renewal payment being taken 7 days prior, we do inform you of this on the renewal notice that gets sent to your customer account 21 days prior to the renewal date.
The reason we collect it 7 days prior is because if the auto renewal payment is unsuccessful the customer then has 7 days to contact us and provide updated payment details. If we did it on the day of renewal and the customer didn't receive the notification in time there is a chance that the customer would be left uninsured.
We hope this clears up any queries you have, please contact us via our website if you wish to discuss this any further.
Kind regards,
Molly
Peter Best
Hi Lindsey,
Thank you for your kind review! We’re happy to hear that you found the process of getting your policy and its cost to be satisfactory. We’re here to help you every step of the way, and we appreciate your trust in us for your insurance needs.
Kind regards,
Molly
Peter Best
Hi Cathy,
Thank you for your great review! We're so pleased to hear that you found our classic car insurance to be competitively priced and that you are happy with our service. Your satisfaction is incredibly important to us, and we look forward to continuing to serve you in the future.
Warm wishes,
Team Peter Best Insurance Services
Hi Eleanor,
Thank you for your positive review! We’re glad to hear you found our team helpful and knowledgeable. Your satisfaction is important to us, and we’re here to assist you anytime!
Kind regards,
Molly
Peter Best
Hi Stuart,
Thank you for your kind review! We’re happy to hear that you've been with Peter Best for four years and that we consistently provide you with competitive pricing. Your loyalty means a lot to us!
Kind wishes,
Molly
Peter Best
Hi John,
Thank you for your wonderful review! We're delighted to hear that our staff were helpful and offered a clear explanation of the pros and cons. Your satisfaction is important to us, and we're always here to help!
Kind regards,
Molly
Peter Best
“Until a claim is made, don’t feel a comparison can be made. Disappointed that schedule and certificate had to be printed from App. Would have preferred a postal copy.”
Hi Clive,
Thank you for your feedback! We understand that the digital nature of our documents may not be ideal for everyone, and we appreciate your insight. Your experience during the claims process is significant to us, and we're here to support you whenever that time comes.
Kind regards,
Molly
Peter Best
“Tip top service for over 20 years and all your colleagues are delightful but sometimes the requested posted copy documentation comes muddled up with some items missing .As a whole though would thoroughly recommend you .”
Hi Peter,
Thank you for your kind review and for being a valued customer for over 20 years! We’re delighted to hear that you find our service tip-top and that our team is a delight to work with. We apologize for the confusion with the posted documentation and appreciate your feedback as we work on improving this aspect. Your recommendation means a lot to us!
Warm regards,
Jess
Team Peter Best Insurance Services
Hi Michael,
Thank you for your 4-star review! We appreciate your feedback on the charge for changing your registration number. It's always our goal to be transparent and provide competitive options, and we value your insight on this matter. We’re always looking for ways to improve our services and your comments will help as we continue to enhance our offerings.
Wishing you all the best,
Molly
Peter Best Insurance Services
Hi John,
Thank you for your wonderful 4-star review! We're delighted to hear you found a great deal at a great price. Your feedback is invaluable to us as we strive to offer the best possible service.
Warm regards,
Molly
Peter Best
Hi Geoffrey,
Thank you for your great 4-star review! We're glad to hear that you experienced excellent service with us. Your feedback means a lot as we continuously strive to deliver the best for our customers.
Best wishes,
Molly
Peter Best
“The company try to do all online, and I do not like using computers. I phoned and they did send my documents in the post. I wish companies thought about people who do not want to use IT.”
Hi Robert,
Thank you for your 4-star review! We completely understand that not everyone prefers online services. We're glad we could accommodate your request and send your documents by post. Your feedback is important to us, and we will keep it in mind as we strive to improve our services for all customers.
Warm regards,
Molly
Peter Best Insurance Services
“The score I gave was based on simply communication as I have not been covered by the company long enough to evaluate all aspects of the companies services.”
Hi Roy,
Thank you for your thoughtful 4-star review! We appreciate your feedback regarding communication, as it is vital for us to ensure our customers feel informed and supported. We look forward to continuing to serve you and hope to impress you with our services as your journey with us unfolds.
Warm regards,
Molly
Peter Best Insurance Services
Hi There,
Thank you for your thoughtful 4-star review! We understand that automated processes can feel impersonal, but we're glad to know that everything appears to be in order. We're here for any questions or concerns you may have as you await your experience.
Warm regards,
Molly
Peter Best Insurance
Hi David,
Thank you for your positive 4-star review! We're thrilled to hear that you found our service very good. Your feedback is invaluable as we strive to improve and provide the best experience possible.
Warm regards,
Molly
Peter Best Insurance
Hi Rachel,
Thank you for your great 4-star review! We're glad to hear that you found our service helpful and were able to find good deals with flexibility. It's our goal to provide options that suit our customers' needs, and your feedback is invaluable to us!
Warm regards,
Molly
Peter Best Insurance
Hi Roger,
Thank you for your great 4-star review! We're delighted to hear that you found our prices competitive and the website easy to use. Providing more cover than the main insurers is part of our commitment to offering our customers the best options available. Your feedback is greatly appreciated!
Warm regards,
Molly
Peter Best
Hi Rodney,
Thank you for your great 4-star review of Peter Best Insurance Services! We're pleased to hear that you found us to be affordable and enjoyable to work with. Your feedback is invaluable, and we’re always striving to provide a better experience for our customers. Looking forward to assisting you again soon!
Kind regards,
Molly
Peter Best Insurance
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