Hi Chris,
Thank you for taking the time to leave us a review. Were happy you have found us good so far.
Kind regards,
Emily
Peter Best Insurance Brokers
“Firstly I am only leaving a review because they sent me an email asking for one.
I have given them one star as they have still not got back to me about an enquiry about the level of cover actually provided (Possibly different between what is on the certificate Vs what was claimed when it was sold to me)
The online chat thing was poor - it just copied some generic stuff from the website and rehashed it, not answering the question. It did then attempt to put me through to a person, but the site ended up failing.
I sent an email but they haven't replied.
Interestingly, the email they sent asking for a review - if you click on 1 star on the email, it takes you through to their customer service page, but if you click 5 stars it takes you to this page to leave a review. Take what you will from that...”
Hi,
Thank you for taking the time to provide your feedback. We sincerely apologize for the inconvenience you've experienced regarding your inquiry about the level of cover. It's important to us that our customers have clear information and timely responses, and we're sorry to hear that we fell short in your case.
Regarding the online chat, we recognize that it can be frustrating when responses don't address your specific questions, and we're actively working to improve that service. Your observation about the review email routing is also noted—thank you for bringing that to our attention.
Please know that we take your concerns seriously and will ensure your message is escalated. If you have further questions, don’t hesitate to reach out to us via email or phone.
Warm regards,
Jess
Team Peter Best Insurance Services
“This insurance policy provides a tracker for a MH. The tracker was defective on delivery with a non-functioning switch which could not be located. It needed replacement and according to the tracker company this was to be at my cost - £72. Peter Best offered a 50% reduction on this cost. Therefore, the conclusion from this is that the insurance company and their agents will supply you with defective equipment the replacement of which will cost you an extra £36. Deal with Peter Best at your peril!”
Hi,
Please be advised that as per our earlier phone call a formal complaint has now been logged and you will receive your acknowledgement shortly. For any further queries please contact us via live chat and we will be happy to help.
Kind regards,
Jess
Peter Best
“Price quoted went up as soon as I paid for it. Had a call after a day saying they wanted another £40. So I cancelled the policy with wasn't due to start for another 20 days the told me there would be a £30 charge I said the policy doesn't start for another 20 days and at the time of the call they hadn't even taken the original payment fro my bank, but 7 days later the original price was refunded less £30. Totally outrageous I would understand if the policy had started but it wasn't due to start for 20 days.
Would never use these again.”
Hi,
Thank you for sharing your review with us, we have contacted you via email with our response. Should you wish to escalate this any further please contact us via email info@peterbestinsurance.co.uk or contact us via live chat or feedback form on our website.
Kind regards,
Jess
Peter Best
