Peter Best Insurance Services Reviews

Name: Peter Best Insurance Services
Address: 7 Station Lane, Hornchurch, Essex
Rating: 4.83

4.8 Rating 1,236 Reviews

97 %

of reviewers recommend Peter Best Insurance Services

Company Reviews

Metrics

4.8

Based on 1,236 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Peter Best Insurance Services 5 star review on 19th October 2025

Keith Clarke Keith Clarke

Peter Best Insurance Services 5 star review on 25th July 2025

Nigel Cocking Nigel Cocking

Peter Best Insurance Services 5 star review on 11th January 2025

Karen Taylor Karen Taylor

Peter Best Insurance Services 5 star review on 6th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Firstly I am only leaving a review because they sent me an email asking for one. I have given them one star as they have still not got back to me about an enquiry about the level of cover actually provided (Possibly different between what is on the certificate Vs what was claimed when it was sold to me) The online chat thing was poor - it just copied some generic stuff from the website and rehashed it, not answering the question. It did then attempt to put me through to a person, but the site ended up failing. I sent an email but they haven't replied. Interestingly, the email they sent asking for a review - if you click on 1 star on the email, it takes you through to their customer service page, but if you click 5 stars it takes you to this page to leave a review. Take what you will from that...”

Helpful Report

Posted 2 months ago

Hi, Thank you for taking the time to provide your feedback. We sincerely apologize for the inconvenience you've experienced regarding your inquiry about the level of cover. It's important to us that our customers have clear information and timely responses, and we're sorry to hear that we fell short in your case. Regarding the online chat, we recognize that it can be frustrating when responses don't address your specific questions, and we're actively working to improve that service. Your observation about the review email routing is also noted—thank you for bringing that to our attention. Please know that we take your concerns seriously and will ensure your message is escalated. If you have further questions, don’t hesitate to reach out to us via email or phone. Warm regards, Jess Team Peter Best Insurance Services

Posted 1 month ago

“This insurance policy provides a tracker for a MH. The tracker was defective on delivery with a non-functioning switch which could not be located. It needed replacement and according to the tracker company this was to be at my cost - £72. Peter Best offered a 50% reduction on this cost. Therefore, the conclusion from this is that the insurance company and their agents will supply you with defective equipment the replacement of which will cost you an extra £36. Deal with Peter Best at your peril!”

Helpful Report

Posted 1 year ago

Hi, Please be advised that as per our earlier phone call a formal complaint has now been logged and you will receive your acknowledgement shortly. For any further queries please contact us via live chat and we will be happy to help. Kind regards, Jess Peter Best

Posted 1 year ago

“Price quoted went up as soon as I paid for it. Had a call after a day saying they wanted another £40. So I cancelled the policy with wasn't due to start for another 20 days the told me there would be a £30 charge I said the policy doesn't start for another 20 days and at the time of the call they hadn't even taken the original payment fro my bank, but 7 days later the original price was refunded less £30. Totally outrageous I would understand if the policy had started but it wasn't due to start for 20 days. Would never use these again.”

Helpful Report

Posted 1 year ago

Hi, Thank you for sharing your review with us, we have contacted you via email with our response. Should you wish to escalate this any further please contact us via email info@peterbestinsurance.co.uk or contact us via live chat or feedback form on our website. Kind regards, Jess Peter Best

Posted 1 year ago

Peter Best Insurance Services is rated 4.8 based on 1,236 reviews