“Responsible price with good upgrade options. So far so good although all I’ve done so far is pay the premium and did all of that remotely. Hope I don’t need to use the policy but feel confident it covers my needs.”
Hi,
Thank you for your review. We're pleased to hear that you found our pricing reasonable and appreciated the upgrade options available to tailor the cover to your needs.
It's great to know that arranging your policy remotely was a smooth experience and that you feel confident in the protection you've chosen. While we also hope you never need to make a claim, it's reassuring to hear that the policy provides the cover you're looking for.
Thank you for choosing us, and we look forward to continuing to support your insurance needs.
Kind Regards,
Emily
Peter Best Insurance Brokers
“Received a good quote for motorcycle insurance with PBIS via a comparison site. Contacted them by phone and was answered by a polite young man who asked the relevant questions and answered my queries although did not know anything about motorcycles. Asked if I was okay to receive documents by e mail which I said yes. However, this did not happen. To see your insurance certificate etc you have to create an online account. I would not have done this so not very happy. I appreciate that most people are happy to download the app for just about anything but that is not me.”
Hi,
Thank you for taking the time to share your feedback. We're pleased to hear that you found a good motorcycle insurance quote with us and that your phone call was handled by a polite and helpful member of our team who was able to answer your questions and guide you through the process.
We also appreciate your comments regarding document delivery. We're sorry that the process did not meet your expectations. We understand that not all customers wish to create online accounts or download apps to access their policy documents, particularly when they have agreed to receive information by email. Your feedback highlights an important area where we can improve the clarity of our communications and customer experience.
Thank you again for your honest review. We value both your positive comments and your constructive feedback, as they help us continue to improve our service for all customers.
Kind Regards,
Emily
Peter Best Insurance Brokers
Hi Marcus,
Thanks for your feedback. We’re glad you’ve secured the policy, and we’re here if you need any assistance in the future.
Kind regards,
Chloe
Team Peter Best Insurance Services
“I renewed only because it was easier than looking elsewhere .
I have bought another car . A well known car a 2005 MG ZT-T but when I rang and they asked what model they did not recognise the model . I found that very , very disappointing that the company I trust to handle the insurance of my car and now another did not recognise a recent car and now a modern classic .
I would expect an insurance co for classics to have staff who know their cars esp British classics . They I found insulting and did NOT inspire confidence .”
Hi,
Thank you for the 3/5 rating. We’re sorry to hear about the trouble recognising your 2005 MG ZT-T and the impact this had on your confidence. We’ll pass your feedback to our team to improve knowledge of classics across staff.
Kind regards,
Chloe
Team Peter Best Insurance Services
“Premium quoted didn't clearly show Broker's fee of over £50, so what i thought was a good price turned out to be an expensive mistake.
I won't be renewing on those terms next year”
Hi Timothy,
We’re sorry for the confusion over the broker’s fee. That wasn’t our intention. We’ll review how fees are displayed to improve clarity. Should you ever be unsure and are unable to view the broker fees when they are displayed on the quote, please contact us and we will be happy to provide assistance.
Kind regards,
Molly
Peter Best Insurance Brokers
Hi Robert,
Thank you for the 3/5 rating. We’re sorry you’ve had trouble reaching us. Our methods of communication are all on our website, which include our telephone number, live chat service and email.
Kind regards,
Emily
Peter Best Insurance Brokers
Hi,
Thanks for the review. We’re glad things are going well so far. If there’s anything else we can do to help ensure a great experience, please let us know.
Kind regards,
Emily
Peter Best Insurance Brokers
Hi Carolyn,
Thanks for your feedback and for the 3-star rating. We’re glad the setup was easy, and we’re sorry about the email overload. You can adjust your email preferences in your account, or we can help reduce them further.
Kind regards,
Molly
Peter Best Insurance Services Team
“I am mostly happy with the service, but I am having extreme difficulty with accessing my account and documentation using the app. It sends me round in circles telling me I have a temporary password and not allowing me to set up a new one. Most frustrating, so I have to telephone if I have an issue. FaceTime”
Hi Vivian,
Thank you for your feedback and for sharing your experience with our app. We apologize for the difficulties you've encountered while trying to access your account. We understand how frustrating it can be and are actively working to resolve these issues to enhance your experience. If you need any assistance, feel free to reach out to our team anytime.
Kind regards,
Molly
Peter Best Insurance Services
“Firstly, PBIS is shown as giving cash back, the only reason I bought the policy. Secondly, proof that the bike was garaged was required, I submitted this 3 times before it was accepted; and then got another message asking for proof, which I ignored. On the positive side, when I phoned to discuss this after the second submission, the woman operative was very understanding and sorted the issue.”
Hi Stephen,
Thank you for your candid 3-star review! We appreciate your feedback about the cashback promise and the documentation process. We strive to make everything as straightforward as possible, and we’re glad to hear that our team member was understanding and helpful. Your experience helps us improve, and we’re committed to ensuring a smoother process in the future.
Kind regards,
Molly
Peter Best Insurance Services
Hi Barry,
Thank you for your feedback! We understand that you feel you can’t fully evaluate our services until you’ve made a claim, and we completely agree. We’re committed to providing excellent support when it matters most. If you have any questions or need assistance in the meantime, don’t hesitate to reach out.
Kind Regards
Jess
Peter Best.
Hi there,
Thank you for sharing your thoughts and giving us a 3-star review of Peter Best Insurance Services. We appreciate your feedback regarding our pricing and acknowledge your experience with our customer service. We're committed to enhancing our service and making it more personalized. Your insights will certainly help us in our efforts to improve. We hope to have the opportunity to serve you better in the future!
Best,
Molly
Peter Best
Hi Adrian,
Thank you for your 3-star review of Peter Best Insurance Services. We're sorry to hear that you had issues with the tracker company and that the communication didn't meet your expectations. Your feedback is important to us, and we’ll be sure to address this concern to improve our services. If you need further assistance or have any other feedback, please reach out to us via live chat on our website.
Best,
Molly
Peter Best
Hi Barry,
Thank you for your 3-star review of Peter Best Insurance Services! We understand that the information required regarding garaging may have felt overwhelming, and we appreciate your feedback. It's important for us to gather all necessary details to ensure we provide you with the best coverage possible.
If you have any suggestions on how we can make this process smoother or if there's anything else we can assist you with, please don’t hesitate to reach out!
Kind regards,
Molly
Peter Best
“Disappointing people skills while on the phone to Peter Best staff & also took renewal payment a week early before we could look for alternative comparison deals”
Hi William,
Thank you for sharing your feedback regarding your experience with Peter Best Insurance Services. We’re sorry to hear that you found our phone support lacking and will look into this. The early payment however is disclosed in the renewal information issued 21 days prior to the renewal date. We strive to provide better communication and service, and your input helps us improve, so we appreciate the feedback.
If you have any further questions or require assistance, please don't hesitate to reach out.
Kind regards,
Jess
Peter Best
Hi Richard,
Thank you for taking the time to share your experience with Peter Best Insurance Services. We're pleased to hear that you found our prices competitive and the service good overall. We sincerely apologize for not responding to your email regarding the photos you submitted. Communication is key, and we will certainly address this to ensure it doesn’t happen again in the future.
If there's anything else we can do to assist you or if you have further questions, please feel free to reach out.
Kind regards,
Molly
Peter Best
Hi there,
Thank you for your feedback regarding your experience with Peter Best Insurance Services. We appreciate your comments about our pricing, but we sincerely apologize for the delay in responding to your emails. We understand how frustrating it can be to wait for a reply, and we’re working on improving our response times.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Kind regards,
Molly
Peter Best
Hi there,
Thank you for your review and for sharing your concerns about our response time. We're glad to hear that you found our pricing satisfactory. However, we sincerely apologize for the delay in replying to your email. Prompt communication is important to us, and we will definitely work on improving our response times.
If you have any further questions or need assistance, please don't hesitate to get in touch.
Kind regards,
Molly
Peter Best
Hi Peter,
Thank you for your feedback regarding the cancellation and transfer costs at Peter Best Insurance Services. We understand that these fees can be an unexpected burden, and we appreciate your perspective on this matter. Your insights help us assess our pricing structure to ensure we are providing the best value to our customers.
If you have any further questions or if there's anything else we can assist you with, please don’t hesitate to get in touch.
Kind regards,
Molly
Peter Best
English