Name: Peter Best Insurance Services
Address: 7 Station Lane, Hornchurch, Essex
Rating: 4.84

“Good prices, rigid mediocre de-humanised customer service”

Posted 3 weeks ago

Hi there, Thank you for sharing your thoughts and giving us a 3-star review of Peter Best Insurance Services. We appreciate your feedback regarding our pricing and acknowledge your experience with our customer service. We're committed to enhancing our service and making it more personalized. Your insights will certainly help us in our efforts to improve. We hope to have the opportunity to serve you better in the future! Best, Molly Peter Best

Posted 3 weeks ago

“The tracker company is useless. Email blank.phone number didn't exist .”

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Posted 2 months ago

Hi Adrian, Thank you for your 3-star review of Peter Best Insurance Services. We're sorry to hear that you had issues with the tracker company and that the communication didn't meet your expectations. Your feedback is important to us, and we’ll be sure to address this concern to improve our services. If you need further assistance or have any other feedback, please reach out to us via live chat on our website. Best, Molly Peter Best

Posted 2 months ago

“Too much info rquired on the garaging aspect. Never had this before”

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Posted 4 months ago

Hi Barry, Thank you for your 3-star review of Peter Best Insurance Services! We understand that the information required regarding garaging may have felt overwhelming, and we appreciate your feedback. It's important for us to gather all necessary details to ensure we provide you with the best coverage possible. If you have any suggestions on how we can make this process smoother or if there's anything else we can assist you with, please don’t hesitate to reach out! Kind regards, Molly Peter Best

Posted 4 months ago

“Disappointing people skills while on the phone to Peter Best staff & also took renewal payment a week early before we could look for alternative comparison deals”

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Posted 6 months ago

Hi William, Thank you for sharing your feedback regarding your experience with Peter Best Insurance Services. We’re sorry to hear that you found our phone support lacking and will look into this. The early payment however is disclosed in the renewal information issued 21 days prior to the renewal date. We strive to provide better communication and service, and your input helps us improve, so we appreciate the feedback. If you have any further questions or require assistance, please don't hesitate to reach out. Kind regards, Jess Peter Best

Posted 6 months ago

“Very competitive price and good service apart the fact they did not reply to my email confirming I had sent in photos as requested.”

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Posted 7 months ago

Hi Richard, Thank you for taking the time to share your experience with Peter Best Insurance Services. We're pleased to hear that you found our prices competitive and the service good overall. We sincerely apologize for not responding to your email regarding the photos you submitted. Communication is key, and we will certainly address this to ensure it doesn’t happen again in the future. If there's anything else we can do to assist you or if you have further questions, please feel free to reach out. Kind regards, Molly Peter Best

Posted 6 months ago

“Nothing wrong with price but it would help if they replied to e-mails ; still waiting after 3 weeks”

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Posted 7 months ago

Hi there, Thank you for your feedback regarding your experience with Peter Best Insurance Services. We appreciate your comments about our pricing, but we sincerely apologize for the delay in responding to your emails. We understand how frustrating it can be to wait for a reply, and we’re working on improving our response times. If there’s anything else we can assist you with, please don’t hesitate to reach out. Kind regards, Molly Peter Best

Posted 6 months ago

“Nothing wrong with the price but it would help if they replied to e-mail questions (which they have not done after 3 or so weeks)”

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Posted 7 months ago

Hi there, Thank you for your review and for sharing your concerns about our response time. We're glad to hear that you found our pricing satisfactory. However, we sincerely apologize for the delay in replying to your email. Prompt communication is important to us, and we will definitely work on improving our response times. If you have any further questions or need assistance, please don't hesitate to get in touch. Kind regards, Molly Peter Best

Posted 6 months ago

“Cancellation and transfer costs too high”

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Posted 7 months ago

Hi Peter, Thank you for your feedback regarding the cancellation and transfer costs at Peter Best Insurance Services. We understand that these fees can be an unexpected burden, and we appreciate your perspective on this matter. Your insights help us assess our pricing structure to ensure we are providing the best value to our customers. If you have any further questions or if there's anything else we can assist you with, please don’t hesitate to get in touch. Kind regards, Molly Peter Best

Posted 6 months ago

“Brilliant staff, f***** aweful telephone system.”

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Posted 7 months ago

Hi Janet, Thank you for your feedback on your experience with Peter Best Insurance Services. We're thrilled to hear you found our staff brilliant! However, we're sorry to hear about the issues you encountered with our telephone system. Your comments are essential, and we will definitely look into this to improve our overall service. If there's anything more we can assist you with, please don’t hesitate to reach out. Kind regards, Molly Peter Best

Posted 6 months ago

“Quite easy to setup but quite expensive.”

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Posted 8 months ago

Hi Stephen, Thank you for your honest feedback regarding your recent experience with Peter Best Insurance Services. We're pleased to hear that you found the setup process easy. However, we understand your concerns about the pricing, and we appreciate you bringing this to our attention. We're constantly assessing our offerings to provide value to our customers. If you have any further questions or need assistance, please don’t hesitate to reach out. Kind regards, Molly Peter Best

Posted 6 months ago

“Unfortunately only giving 3stars as the price quoted on the GoCompare site rose by over £100 when phoning in directly and subsequently purchasing a policy - even after providing additional security features and information not available to be declared online. Needless to say I am very disappointed and obviously declined the automatic renewal offer for next year. A case of honesty doesn’t always pay!! Apart from that all seems to be running smoothly and hopefully won’t need to make any claims.”

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Posted 8 months ago

Hi Hugh, Thank you for your feedback on your recent experience with Peter Best Insurance Services. We're sorry to hear that the price you received through GoCompare did not match the final quote when you called us directly. We understand how frustrating that can be, especially after providing additional information to improve your policy. Your honesty is appreciated, and we'll use your comments to continue improving our pricing clarity. It's great to know that everything else seems to be running smoothly, and we hope you have a seamless experience moving forward. If you have any further concerns or questions, please don’t hesitate to reach out. Kind regards, Molly Peter Best

Posted 6 months ago

“Very easy to buy insurance, very helpful staff whilst setting it all up. Decent prices. Hopeless however when trying to set up agreed value. Sent photos several times by e mail and their own online form, and had to check myself if they'd arrived each time, or in a format they could see? No feedback contact. I have had to chase it constantly. Finally winkled out the fact that some of my pictures were not at acceptable angles, but would never have known if I hadn't enquired again.”

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Posted 9 months ago

Hi there, Thank you for your feedback about your experience with Peter Best Insurance Services. We're glad to hear that you found the process of buying insurance easy and that our staff were helpful during setup. However, we sincerely apologize for the difficulties you encountered when trying to set up your agreed value. It's disappointing to hear about the lack of communication regarding the photos you submitted. Your experience is important to us, and we appreciate you bringing this to our attention. We will work on improving our feedback process to prevent similar situations in the future. If you need further assistance, please don't hesitate to reach out. Kind regards, Molly Peter Best

Posted 6 months ago

“Very happy with service but only 3 stars as I asked for paper copy of documents which have not arrived. I emailed to request change of spelling of name and requested paper copy. Nothing back.”

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Posted 10 months ago

Hi Rex, Thank you for your review of Peter Best Insurance Services. We're glad to hear that you were happy with the service overall. However, we sincerely apologize for the inconvenience regarding the paper documents and the lack of response to your email. This is certainly not the level of service we aim to provide. Your feedback is invaluable, and we'll work to ensure timely communication in the future. If there's anything else we can assist you with, please don’t hesitate to reach out. Kind regards, Molly Peter Best

Posted 6 months ago

“Good app. Revised price when challenged by a competitive quote from another broker.”

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Posted 11 months ago

Hi Stuart, Thank you for your 3-star review of Peter Best Insurance Services. We're glad you found the app to be good and appreciate you bringing the pricing adjustment to our attention. We strive to remain competitive, and your feedback helps us improve our offerings. If there's anything else you'd like to share or if you have further questions, please don’t hesitate to reach out. Kind regards, Molly Peter Best

Posted 6 months ago

“The member of staff was very pleasant, but the advice was not completely clear.”

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Posted 11 months ago

Hi, Thank you for your feedback regarding your experience with Peter Best Insurance Services. We're glad to hear that our team was pleasant, but we apologize that the advice wasn't as clear as it should have been. Clear communication is important to us, and we'll take your comments into account to ensure we improve in this area. If you have any further questions or need clarification, please feel free to reach out. We're here to help! Kind regards, Molly Peter Best

Posted 6 months ago

“My quote from the Daily Mail was about £155, not the cheapest, but I knew the name from the MG car club. When I paid Iwas asked for a further £50 for breakdown cover, this was supposed to be included in the £155 quote. We I recived my insurance documents a staple was placed about 2 inches from the top and 2 inches from the side this had to be removed to read them.”

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Posted 11 months ago

Hi Alan, Thank you for sharing your experience with Peter Best Insurance Services. We appreciate your feedback and apologize for the confusion regarding the breakdown cover. It's important to us that our quotes are clear, and we'll certainly look into this matter. Regarding the documentation, we strive for quality in all aspects, including how we present our policies. Your comments about the stapling have been noted, and we will work on improving this. Thank you again for reaching out, and if you have any further questions, please don't hesitate to get in touch. Kind regards, Molly Peter Best

Posted 6 months ago

“I would like to give more stars but, all i can say is the process of insuring my car was easy to do, ive had no interactions so far with this company. But all is good . 😎”

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Posted 1 year ago

Hi, Thank you so much for taking the time to provide us with your feedback on Peter Best Insurance Services. We greatly appreciate it! We are thrilled to hear that you had a positive experience with our team. Kind regards, Molly Peter Best

Posted 11 months ago

“disappointed that you quoted twice the previous year fee for Morris Traveller with no reasonable explanation, IMO the chat person couldn't be bothered. No offer of a group discount where I insure up to 5 cars and a motorcycle each year - note 2 day cars and 3 classics. Happy to take nearest fee plus your broker fee springs to mind. Managed to secure a group discount from April and a £70 saving on your quote for traveller this time round”

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Posted 1 year ago

Hi, We are sorry to hear about your renewal increase and experience. Unfortunately as the broker of the policy we can only quote with the insurers we work with and we would always send out the cheapest renewal option prior to your renewal for you. However we appreciate the feedback and it will be passed onto the relevant department managers. Kind regards Jess Peter Best

Posted 1 year ago

“I have been a Customer of Peter Best from nearly day one client 33. Sorry to say now the personal touch has gone and is just big business having just changed our car and had to cancel our policy the cancellation charges are ridiculous. If I had had more time I would have gone elsewhere and you will have to work hard to keep me in 12 month's time.”

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Posted 1 year ago

Hi, Thank you for sharing your review with us, your feedback is appreciated and your comments have been passed onto the relevant department managers. Kind regards, Molly Peter Best

Posted 1 year ago

“Happy to be insured by Peter Best, but insuring a second car would prefered to speak on phone rather than online.”

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Posted 1 year ago

Hi, Thank you for sharing your review with us, your feedback is appreciated and your comments have been passed onto the relevant department managers. Kind regards, Molly Peter Best

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Peter Best Insurance Services Reviews