PetnPony Reviews

Name: PetnPony
Address: PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU, Durham
Rating: 4.83

4.8 Rating 1,902 Reviews

96 %

of reviewers recommend PetnPony

4.8

Based on 1,902 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About PetnPony:

Pet n Pony is a family run business in the heart of Durham City offering a wide range of Pet and Equestrian products. Whether it’s a Home for your Small Animal or a Rug for your horse we have the perfect products for you.

We are always looking to find the best products at the best price so we can offer you the best value for money.

We currently stock over 14,000 products either online or in-store, whether it’s for your pets, animals or any of your equestrian needs.

Visit Website

Phone:

01913840900

Email:

enquiries@petnpony.co.uk

Location:

PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU
Durham
DH1 2XU

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PetnPony 5 star review on 26th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very prompt service. Thanked me for being a returning customer”

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Posted 2 months ago

“Excellent people to deal with, great communication, competitive pricing.”

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Posted 2 months ago

“Excellent service and quality dog collar + lead that i wanted”

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Posted 2 months ago

“All good fast service”

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Posted 2 months ago

“Great service and communication. Thanks!”

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Posted 2 months ago

“Quick delivery. Good product”

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Posted 2 months ago

“Quick and easy purchase, very clear website (helpful for someone who knows zero about horses!). Many thanks”

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Posted 2 months ago

“Great service”

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Posted 2 months ago

“Ordered online which was quick as easy. Got a prompt reply to thank me for my purchase. Quick update to advise order ready to collect. Called to the store gave my details & there were my good ready behind the counter. As always pleasant & polite staff & excellent service. See you again all.”

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Posted 2 months ago

“Brilliant service and communication and very fast delivery!”

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Posted 2 months ago

“I purchased fly cream which was suggested by the staff and my gorgeous shetland pony is healing ,something that actually works The lass even looked on the computer for me to find the shade of blue jods I was after which they hadn't in stock very good of them would recommend”

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Posted 2 months ago

“A+ , would use again”

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Posted 2 months ago

“Ordered on line to collect at store. Staff were so helpful and friendly, took my dog and he got lots of fuss. Never had any issues shopping here, whether popping in or ordering on line and the staff have always been approachable and helpful (carrying goods to car for one example) The food I buy for my dog (Royal Canin) is so much cheaper than other superstores”

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Posted 2 months ago

“Ordered the item i desperately needed on a thursday (due to been let down by another supplier) I emailed PetnPony explaining the situation and they got the item out to me next day! Amazing service! Will definitely be a returning customer.”

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Posted 3 months ago

“Best price, great communication and quick delivery”

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Posted 3 months ago

“Excellent service from a family-run company whom everybody should support. Have had issues in the past with dented tins but they've taken my previous feedback on board and are now faultless.”

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Posted 3 months ago

“I waited to write a review as this was for my two year old granddaughter’s birthday. She absolutely loves it and has been leading hin around in his head collar which I also bought”

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Posted 3 months ago

“Excellent service and prompt delivery. Very pleased with the purchase.”

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Posted 3 months ago

“I am very impressed by the excellent service you provide. In February last year I was searching for muck boots, style Chore. I eventually found that your company had some in stock. On contacting you I was advised that you did in fact have some. I immediately ordered two pairs on your website and this was dealt with promptly and I was highly delighted to receive my boots soon after. Finding out recently that I had worn one pair out I telephoned your office and to my delight you still had some in stock. I went on line and ordered another pair and these were delivered in less than 24 hours! Well done to all concerned, your staff are a credit to you. I would definitely recommend your company to anyone. WELL DONE.”

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Posted 3 months ago

“Food I wanted delivered quickly.”

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Posted 3 months ago

PetnPony is rated 4.8 based on 1,902 reviews