PetnPony Reviews

Name: PetnPony
Address: PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU, Durham
Rating: 4.83

4.8 Rating 1,987 Reviews

96 %

of reviewers recommend PetnPony

4.8

Based on 1,987 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About PetnPony:

Pet n Pony is a family run business in the heart of Durham City offering a wide range of Pet and Equestrian products. Whether it’s a Home for your Small Animal or a Rug for your horse we have the perfect products for you.

We are always looking to find the best products at the best price so we can offer you the best value for money.

We currently stock over 14,000 products either online or in-store, whether it’s for your pets, animals or any of your equestrian needs.

Visit Website

Phone:

01913840900

Email:

enquiries@petnpony.co.uk

Location:

PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU
Durham
DH1 2XU

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PetnPony 5 star review on 26th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My first experience with Pet n Pony went well and I'm really pleased with my purchase.”

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Posted 1 month ago

“Always a fast and reliable service.”

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Posted 1 month ago

“Excellent customer service and range of products. My heavy weight rug arrived super fast just in time for the very cold weather. The emails are warm and friendly, will definitely use this shop again.”

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Posted 1 month ago

“I bought a coat, the price was good and it arrived really quickly.”

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Posted 1 month ago

“Fast delivery. Great price”

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Posted 1 month ago

“Absolutely amazing service. My item was so much cheaper than elsewhere. Arrived really well packed with good communication. Would definitely return.”

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Posted 1 month ago

“Great supplier. No problems at all with the whole process, delivery was on time and I was kept informed throughout.”

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Posted 1 month ago

“Excellent service and fast delivery (came earlier than promised!)”

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Posted 1 month ago

“Excellent service very friendly staff”

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Posted 2 months ago

“Arrived super quick in time for Christmas my daughter was very happy”

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Posted 2 months ago

“Excellent service. Easy to navigate shop and ordering was quick and simple with lots of payment options. Ordered Le Chameau wellies for my husband for Christmas and they arrived very quickly and perfectly packed so no damage to the box. Will be using again in the future and would highly recommend.”

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Posted 2 months ago

“Really impressed with this company, prompt delivery and kept updated throughout. The boots were perfect and well packaged. Would definitely order from them again an recommend.”

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Posted 2 months ago

“Fast efficient service, great communication and very happy with yard boots bought.”

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Posted 2 months ago

“Excellent, would definitely recommend.”

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Posted 2 months ago

“Would buy from your shop again”

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Posted 2 months ago

“I highly recommend pet n pony. Excellent customer service giving regular updates on my order and super quick delivery.”

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Posted 2 months ago

“Ordered some boots, arrived quickly. Lovely boots but sadly didn't fit. Used return process on website and my refund was processed less postage within 3 days. Very happy with this company so will keep it saved for future purchases.”

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Posted 2 months ago

“Great price and speedy delivery”

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Posted 2 months ago

“I ordered a pair of riding boots for my daughter for Christmas, they were cheaper on here than anywhere else on the internet. Communication from PetnPony was brilliant and they were dispatched very quickly. One very happy customer. Thank you”

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Posted 2 months ago

“Excellent service. i hunted high and low to find a soft toy for my great dane. she wanted a Polar bear. and you actually carried the xlarge version. the product is superb quality with tough double stitching. the package was well wrapped and was speedily posted. thank you we will definitely use you again.”

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Posted 2 months ago

PetnPony is rated 4.8 based on 1,987 reviews