PetnPony Reviews

Name: PetnPony
Address: PetnPony, Unit 49-51Dragonville Ind Park, Durham, Durham
Rating: 4.84

4.8 Rating 2,054 Reviews

96 %

of reviewers recommend PetnPony

4.8

Based on 2,054 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About PetnPony:

Pet n Pony is a family run business in the heart of Durham City offering a wide range of Pet and Equestrian products. Whether it’s a Home for your Small Animal or a Rug for your horse we have the perfect products for you.

We are always looking to find the best products at the best price so we can offer you the best value for money.

We currently stock over 14,000 products either online or in-store, whether it’s for your pets, animals or any of your equestrian needs.

Visit Website

Phone:

01913840900

Email:

enquiries@petnpony.co.uk

Location:

PetnPony,
Unit 49-51Dragonville Ind Park,
Durham
Durham
DH1 2XU

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PetnPony 5 star review on 26th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I wanted to arrange a return they were very helpful in explaining to me what I really needed. Ten out of ten for customer service.”

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Posted 5 years ago

“Really happy with my purchase and quick delivery. Thank you”

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Posted 5 years ago

“Excellent value and service”

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Posted 5 years ago

“Fit lovely and waterproof.”

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Posted 5 years ago

“Very helpful -superb service!”

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Posted 5 years ago

“Very good pure and healthy food”

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Posted 5 years ago

“Excellent service. Kept in touch throughout keeping me up to date with my order. Came quickly. Will definitely use again”

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Posted 5 years ago

“Easy service with amazing delivery. Will definitely be using again x”

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Posted 5 years ago

“Very pleased with the product, great communication and delivery service The product has been fab for my pony who is sensitive at her poll. Very happy definitely recommend and would purchase another”

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Posted 5 years ago

“Item as described well packaged and good communication re delivery”

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Posted 5 years ago

“Brilliant”

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Posted 5 years ago

“PetnPony are super quick at delivering their orders, I have ordered from them many times and have always received excellent customer service.”

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Posted 5 years ago

“Good, quick service.”

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Posted 5 years ago

“Fast delivery great product”

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Posted 5 years ago

“Excellent service. Love the product I purchased with a very fast delivery in store.”

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Posted 5 years ago

“Very efficient product arrived on time and payment handled well PetnPony seem a lovely family business”

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Posted 5 years ago

“Fast and Efficient, goods as described.”

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Posted 5 years ago

“Great product and very fast delivery. Thank you”

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Posted 5 years ago

“Good service and follow up - the bit I purchased was slightly undersized from the description given on the internet but as its purpose is only as a back-up on a lunging bridle it will surffice Well wrapped, delivered on time, email communication acceptable - Jill Penn”

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Posted 5 years ago

“I ordered some wellies from this store when they were out of stock everywhere else. The price paid was competitive with elsewhere and the boots arrived in good time. I was very pleased with my purchase.”

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Posted 5 years ago

PetnPony is rated 4.8 based on 2,054 reviews