PetnPony Reviews

Name: PetnPony
Address: PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU, Durham
Rating: 4.83

4.8 Rating 1,952 Reviews

96 %

of reviewers recommend PetnPony

4.8

Based on 1,952 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About PetnPony:

Pet n Pony is a family run business in the heart of Durham City offering a wide range of Pet and Equestrian products. Whether it’s a Home for your Small Animal or a Rug for your horse we have the perfect products for you.

We are always looking to find the best products at the best price so we can offer you the best value for money.

We currently stock over 14,000 products either online or in-store, whether it’s for your pets, animals or any of your equestrian needs.

Visit Website

Phone:

01913840900

Email:

enquiries@petnpony.co.uk

Location:

PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU
Durham
DH1 2XU

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PetnPony 5 star review on 21st January 2026

Anonymous

Anonymous // 01/01/2019

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“great service on my first order”

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Posted 6 years ago

“Excellent service and quick delivery. I will definitely be back to buy more in the future. Highly recommend.”

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Posted 6 years ago

“By far the cheapest, incredibly quick and efficient service for a very good product.”

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Posted 6 years ago

“Excellent - confirmation of purchase straight away and parcel arrived the day after the order was placed at no extra cost.”

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Posted 6 years ago

“Fast delivery, product as ordered. Very happy.”

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Posted 6 years ago

“Good contact after ordering and arrived within given time scale”

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Posted 6 years ago

“Great communication from order to delivery”

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Posted 6 years ago

“My girth took longer than expected to arrive apart from that always have good experiences with petnpony”

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Posted 6 years ago

“Used this company for a while now. Excellent service and price for the product.”

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Posted 6 years ago

“Ordered two 14kg bags of Royal Canin Unrinary SO dog food as avertised on the website. I received two 13kg bags. I contacted Pet and Pony to sort out this problem and they told me that there had a bag change and they had not updated the website. They gave me a 5 refund but I could have still bought two 13kg bags cheaper elsewhere. I would not use Pet and Pony again.”

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Posted 6 years ago

“This is my 2nd purchase from pet n pony the first time delivery was slow but acceptable. This time its been 6days and no goods despite being told it should be here today, after I asked them whats happened to it.”

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Posted 6 years ago

“A very easy site to shop from. Order arrived very quickly despite a BHol. Easy and accurate delivery and tracking”

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Posted 6 years ago

“Excellent communication, delivery and price”

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Posted 6 years ago

“Quick and easy website to use , item turned up promptly”

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Posted 6 years ago

“Do not shop here, I did not receive my items and I did not receive any compensation. appalling”

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Posted 6 years ago

“Five out of five rating for me because my order came exactly when I was told it was meant to and was well packaged”

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Posted 6 years ago

“Fast delivery.”

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Posted 6 years ago

“Good service and fast delivery”

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Posted 6 years ago

“Great service”

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Posted 6 years ago

“Awful”

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Posted 6 years ago

PetnPony is rated 4.8 based on 1,952 reviews