PetnPony Reviews

Name: PetnPony
Address: PetnPony, Unit 49-51Dragonville Ind Park, Durham, Durham
Rating: 4.84

4.8 Rating 2,125 Reviews

96 %

of reviewers recommend PetnPony

4.8

Based on 2,125 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About PetnPony:

Pet n Pony is a family run business in the heart of Durham City offering a wide range of Pet and Equestrian products. Whether it’s a Home for your Small Animal or a Rug for your horse we have the perfect products for you.

We are always looking to find the best products at the best price so we can offer you the best value for money.

We currently stock over 14,000 products either online or in-store, whether it’s for your pets, animals or any of your equestrian needs.

Visit Website

Phone:

01913840900

Email:

enquiries@petnpony.co.uk

Location:

PetnPony,
Unit 49-51Dragonville Ind Park,
Durham
Durham
DH1 2XU

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PetnPony 5 star review on 26th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really great and easy website to use”

Helpful Report

Posted 5 years ago

“I could not find a Weathabeate combo under rug anywhere. You had a 7foot one I really wanted a 6.9 but bought your rug. When Weathabeata rang back they said there were no under rugs until July so I'm glad I bought your rug even ifit wasn't the right size!”

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Posted 5 years ago

“This is the third time I have used Pet n Pony to supply our dog kibble. They have been nothing but efficient, courteous and speedy on all occasions with my order. I always receive a personal communication to thank me for my order and this is followed up by a request for feedback following delivery. I cannot fault them at all. Truly exceptional service. Well done to all the Pet n Pony team.”

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Posted 5 years ago

“I ordered a bit that was hard to find in the United States, but Pet n Pony had it in stock for a great price. As expected shipping was a bit delayed due to the pandemic but all of my inquiries about the order status were promptly answered and I still received my beautiful Neue Schule Verbindend Hunter D-ring within two weeks. Couldn't be happier!”

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Posted 5 years ago

“Excellent harness and delivered promptly! I have recommended both the product and PetnPony to family members with dogs! Cannot fault and would definitely use again.”

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Posted 5 years ago

“First class service received my order very quick”

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Posted 5 years ago

“Easy to order on the website and quick delivery 😊”

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Posted 5 years ago

“When I wanted to arrange a return they were very helpful in explaining to me what I really needed. Ten out of ten for customer service.”

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Posted 5 years ago

“Really happy with my purchase and quick delivery. Thank you”

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Posted 5 years ago

“Excellent value and service”

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Posted 5 years ago

“Fit lovely and waterproof.”

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Posted 5 years ago

“Very helpful -superb service!”

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Posted 5 years ago

“Very good pure and healthy food”

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Posted 5 years ago

“Excellent service. Kept in touch throughout keeping me up to date with my order. Came quickly. Will definitely use again”

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Posted 5 years ago

“Easy service with amazing delivery. Will definitely be using again x”

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Posted 5 years ago

“Very pleased with the product, great communication and delivery service The product has been fab for my pony who is sensitive at her poll. Very happy definitely recommend and would purchase another”

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Posted 5 years ago

“Item as described well packaged and good communication re delivery”

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Posted 5 years ago

“Brilliant”

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Posted 5 years ago

“PetnPony are super quick at delivering their orders, I have ordered from them many times and have always received excellent customer service.”

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Posted 5 years ago

“Good, quick service.”

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Posted 5 years ago

PetnPony is rated 4.8 based on 2,125 reviews