PetnPony Reviews

Name: PetnPony
Address: PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU, Durham
Rating: 4.83

4.8 Rating 1,953 Reviews

96 %

of reviewers recommend PetnPony

4.8

Based on 1,953 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About PetnPony:

Pet n Pony is a family run business in the heart of Durham City offering a wide range of Pet and Equestrian products. Whether it’s a Home for your Small Animal or a Rug for your horse we have the perfect products for you.

We are always looking to find the best products at the best price so we can offer you the best value for money.

We currently stock over 14,000 products either online or in-store, whether it’s for your pets, animals or any of your equestrian needs.

Visit Website

Phone:

01913840900

Email:

enquiries@petnpony.co.uk

Location:

PetnPony Unit 49-51 Dragonville Ind Park Durham DH1 2XU
Durham
DH1 2XU

Write Your review

Tell us how PetnPony made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

PetnPony 5 star review on 21st January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent & quick service. Will definitely use them again & would highly recommend them.”

Helpful Report

Posted 5 years ago

“I have used this company a few times and I highly recommend them. They keep you updated with all orders and the delivery is really quick, fantastic thank you.”

Helpful Report

Posted 5 years ago

“Excellent product for our big newfoundland”

Helpful Report

Posted 5 years ago

“Lovely Dublin boots.Comfy and look good.Speedy delivery.”

Helpful Report

Posted 5 years ago

“Very quick delivery and love the riding tights will definitely use petnpony in the future”

Helpful Report

Posted 5 years ago

“Really easy”

Helpful Report

Posted 5 years ago

“Arrived quickly! Thanks 🙏”

Helpful Report

Posted 5 years ago

“Very quick and efficient service .”

Helpful Report

Posted 5 years ago

“Very efficient service.”

Helpful Report

Posted 5 years ago

“Shoes lovely but sadly too small. Returned for a refund. PetnPony are great sellers.”

Helpful Report

Posted 5 years ago

“Front breast strap too tight where it tucks in and too floppy. Would be better in nylon webbing.”

Helpful Report

Posted 5 years ago

“Many thanks for getting my purchase to me in the middle of this llockdown as a family run business it must have been challenging .”

Helpful Report

Posted 5 years ago

“Very comfortable, quality leather shoes. Excellent service from Pet n Pony and very efficient delivery during restricted circumstances. Would highly recommend .”

Helpful Report

Posted 5 years ago

“I have used this store since it opened. Due to the lock down I decided to order from them on line. The service was perfect and the item was delivered very quickly. This is my go to pet store as they are well stocked with nice friendly staff who go the extra for their customers.”

Helpful Report

Posted 5 years ago

“Purchase arrived complete and within a few days.Could’nt wish for better.”

Helpful Report

Posted 5 years ago

“Highly recommended company. Great value”

Helpful Report

Posted 5 years ago

“I am very sorry for the late review of this product. However, suffice to say, I was impressed with the personal communication from PetnPony letting me know what was happening with my order as it was a little delayed. However, I received it as promised and I would recommend ordering from this company because they have a personal touch that is missing with big businesses and they seem to care about their customers.”

Helpful Report

Posted 5 years ago

“Good quality leather shoes, (Dublin millfield leather boat shoe.) Ordered online during lockdown and delivery was much faster than expected. Would certainly recommend.”

Helpful Report

Posted 5 years ago

“Great company, will use again. Always prompt delivery and excellent value for money.”

Helpful Report

Posted 5 years ago

“Good quality boots but as ever the full were to high and the medium would not do up on our 15.1hh Connie x ID. All boots with the exception of one brand but only in brushing boots are made with the thoroughbred in mind. We have tried 13 brands of boots some tendon other xc but all have the same issue. Given up!”

Helpful Report

Posted 5 years ago

PetnPony is rated 4.8 based on 1,953 reviews