In the Paper Reviews

Name: In the Paper
Address: Weardale Business Centre, Martin Street, Stanhope, Stanhope
Rating: 4.27

4.3 Rating 3,888 Reviews

82 %

of reviewers recommend In the Paper

4.3

Based on 3,888 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01388528000

Email:

customerservice@kornit.com

Location:

Weardale Business Centre, Martin Street, Stanhope
Stanhope
DL13 2UY

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In the Paper 5 star review on 2nd March 2022

Linda

In the Paper 5 star review on 16th June 2020

Caz Hall Rotherham

In the Paper 1 star review on 12th December 2017

Kirsty

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality card, reasonably priced. Postage was very expensive and cost as much as the card.”

Helpful Report

Posted 1 year ago

“was not able to get names put right for me and my wife so that made me feel unhappy about the items”

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Posted 2 years ago

Hi Peter, Thanks for taking the time to share your experience with us online. We're sorry that we were unable to amend and replace your orders. I've looked into your order and can see that an apostrophe was added to the end of your name in the order. Our systems are automated so any personalisation that's entered by customers on the website is automatically sent to the production team to create for you. We do provide a comprehensive product designer and preview tool to ensure customers are completely happy with their products before adding to the basket. Sadly, as these items are personalised and made to order we're unable to replace or refund unless there's been an issue in production or the wrong items have been dispatched. We are looking at enhancing the preview at the checkout page to add an extra level of confirmation for customers. Many thanks, PFG

Posted 2 years ago

“The phone case was great but not the size I ordered so is of no use to me. Waiting for a response to the 2 messages I have sent.”

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Posted 2 years ago

Thanks for taking the time to share your experience with us. The latest iPhone SE (3rd Generation) is now a completely different size to previous SE models and this has caused some confusion! We received your message Friday 22/04 and followed up Monday 25/04 asking for further details. We're happy to send out a replacement or refund as you prefer. We look forward to hearing from you.

Posted 2 years ago

“Great except could not select the delivery date.”

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Posted 2 years ago

Hi Andy, Thank you for your review. Unfortunately due to the nature of our products and the production times being different, we are unable to offer this service for our customers. Thank you for the feedback, we will take this into consideration in the future. Kind regards, Amelia.

Posted 2 years ago

“I ordered a leeds united phone cover how ever when it arrived it was wrong Colour and didnt fix when I contacted Personalised Football gifts they gave me a full refund and were very apologetic. I would order again from them it was just unfortunate what had happened.”

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Posted 2 years ago

“Products are fab but the birthday card I ordered was awful Front of card fine The inside of the card not good Font was too big so half the message was missing Not ideal”

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Posted 2 years ago

Hi, Thank you for contacting us. We are very sorry to hear about this, unfortunately, there was a minor issue with the font on our cards which has now been resolved. Can you let us know if you would prefer a replacement or a full refund? Please accept our sincere apologies for any inconvenience caused. Kind regards, Amelia.

Posted 2 years ago

“Delivery was quick and efficient however the bottle looked much cheaper than expected and I was a little embarrassed to. Give it as a gift.”

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Posted 3 years ago

Hi Elaine, We are sorry to hear about this. These products are some of our most popular gifts which we receive great reviews on. Can I ask if there is anything in particular you are unhappy with as we are always looking to improve our customer experience. Kind regards, Lucy.

Posted 3 years ago

“Although the service was good, delivered on time with the correct personalisation, when I gave the gift, I was told that none of the other players named on the mug play for the team any longer. As such, you need to update your records to ensure your products remain current.”

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Posted 4 years ago

“Gifts fine, took a while to get here though!”

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Posted 4 years ago

“The printing isn’t straight on the mug as it wraps around, and is also slightly scratched just where it has the personalised name. It’s ok, not great, don’t think I’ll be buying again.”

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Posted 4 years ago

“notebook and mouse mat nice gift items to have, jigsaw very poor value”

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Posted 4 years ago

“The gift was great but unfortunately it arrived late making me miss out secret santa and ultimately costing me any chance of progression in my career.”

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Posted 4 years ago

“It arrived quickly and the writing looks good. Main problem with it though is the player is slightly out of focus which doesn't look great.”

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Posted 4 years ago

“Ordering was quick and easy no issues there. The mats are ok. Came individually in a padded envelope. Would have been nice in some kind of box. Presentation poor to say the least as they are a gift after all. I would have expected something better.”

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Posted 4 years ago

“Happy with products purchased but no email received with regards to order confirmation or expected delivery day/ time.”

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Posted 4 years ago

“Because the mug background is dark blue, the black writing doesn't show up very well and the personalised signature is small and not easy to read”

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Posted 4 years ago

“Bottle was nice enough but had 2 small dents in it. For the price would have expected better but my son didn’t want to return it.”

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Posted 4 years ago

“Could have a better type of glass and more choice of goods.”

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Posted 4 years ago

“The print was great but the shirt wasn't white but an off white creamy colour. Which made it appear less new other wise the service and delivery of the item were great”

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Posted 4 years ago

“Gift was fine once eventually received, and had been sent out promptly. However, the courier failed to deliver. Personalised Football Gifts then failed to respond to email requests to help get it resolved, and days of frustration trying to deal with Hermes ensued.”

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Posted 4 years ago

In the Paper is rated 4.3 based on 3,888 reviews