Permagard Reviews

Name: Permagard
Address: Unit B2-B5, Worthy Road, Chittening Industrial Estate, BRISTOL, Gloucestershire
Rating: 4.83

4.8 Rating 5,824 Reviews

96 %

of reviewers recommend Permagard

4.8

Based on 5,824 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Permagard 5 star review on 16th August 2025

Michael Searle

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi, haven’t used it yet, will review very soon.”

Helpful Report

Posted 2 years ago

“I ordered and paid for a 1 to 3 day delivery, but goods did not arrive until day 6, which was dissapointing. But goods were of excellent quality. Not fitted yet due to late delivery.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review. Our couriers have been experiencing unexpected delays which has unfortunately affected some of our customers. There are a number of factors outside our and their control but we are working hard with them to minimise any disruption. Please accept our apologies for any inconvenience this has caused.

Posted 2 years ago

“I have no problem with the permagard product but the postage was too expensive”

Helpful Report

Posted 2 years ago

Hi Nicole. Thanks for your feedback. We’re glad that you were happy with the product! In regards to delivery, unfortunately as most of our products are classified as chemicals it means that delivery is more costly. This is something we're currently working with our delivery company to try and reduce. The Permagard team

Posted 2 years ago

“Took to long to receive product?”

Helpful Report

Posted 2 years ago

Hi Mervin. Thank you for taking the time to leave a review. Our couriers have been experiencing unexpected delays which has unfortunately affected some of our customers. We are working hard to try and minimise any disruption. Please accept our apologies for any inconvenience this has caused.

Posted 2 years ago

“First package I bought was useless the pump part didn't work and blew out the pipe at the bottom. It went everywhere.”

Helpful Report

Posted 2 years ago

We are dedicated to providing high quality products - please accept our apologies that their was a fault with the item in your first order. We encourage all customers to contact us directly with any issue as our aim is to rectify it as soon as possible. We hope the second pump works as it should do and you are able to complete the job. Thank you for taking the time to feedback. The Permagard team

Posted 2 years ago

“Haven't been able to use it yet, so can't comment..”

Helpful Report

Posted 2 years ago

“Not sure who printed address label but it was printed as 33 instead of 35. Checked order and address was correct for 35. Couldnt find item untill next door neighbour brought it. Contacted courier originally to say hadnt received parcel they never got back to me.”

Helpful Report

Posted 2 years ago

Hi Alexander. Please accept our apologies that there was an issue with your order. We've never seen this before but have circulated this information in hope it doesn't happen again. Once again, we apologise for the inconvenience. The Permagard team

Posted 2 years ago

“I placed my order Friday around 4 pm but got no recognition of processing till the following Tuesday. It did however arrive on Tuesday but this made it a day late for the job I was meant o do on Monday!”

Helpful Report

Posted 2 years ago

Hi Richard. Thank you for your feedback. Unfortunately your order was placed after we had already closed for the weekend of the Queen's funeral and therefore no orders were processed until the Tuesday. We sincerely apologise for the delay with your order. The Permagard team

Posted 2 years ago

“I didn't find the products particularly easy to use - wasn't sure what consistency to aim for or how long to let it dry before second coating - the advice of 2 to 24 hours was a bit vague. I have completed the work and it has certainly set hard so hopefully I have resolved my water seepage issues. I could not get it to stick to 2 of the walls I was hoping to treat - these had light grey bricks which were very absorbant and no amount of pre spraying with water would result in decent adhesion - most of it fell off when dry. I therefore have not continued to treat these walls and frustratingly have a lot of product left over.”

Helpful Report

Posted 2 years ago

Hi Phil. Thank you for taking the time to leave feedback on your experience. Our technical expert Chris has reached out to you to help with this issue. Hopefully we can get it resolved ASAP! The Permagard team

Posted 2 years ago

“There were no joiners for the perimeter drain in the kit and the wall membrane was too finely calculated for area. Otherwise great”

Helpful Report

Posted 3 years ago

Hi Mark, Thanks for your review. We’re sorry that you encountered issues with your order. From our records, we can see that you ordered the membrane only, rather than the kit which includes the membrane, tape and wall plugs. If you still require the additional products, you can find plugs and jointing tape under Related Products here: https://www.permagard.co.uk/permaseal-8-clear-40m If you have any questions, please do get in touch with our team at sales@permagard.co.uk

Posted 2 years ago

“Product arrived faulty but was rectified after a quick phone call and email. Haven’t tried the woodworm killer as yet, but concerned about overspray onto my plants.”

Helpful Report

Posted 3 years ago

“I ordered from Permaguard a pair of Newton NP400 sump pumps and a John Newton hi-level water alarm. The pumps were to replace the original NP400s installed 12 years ago ad one had developed an earth leakage problem. They arrived with the reducing adaptors for the check valves, but did not include any actual check valves. (Their NP400 specification included check valves). After contacting Permaguard, they arranged for Newtonwaterproofing to send me the check valves and correct outlet adaptor. I also asked for a replacement sump manhole cover, and the Tech guy said he'd sent me details of suitable replacement They arrived quickly, but were not the same as the originals. The original check valves had a 2 inch straight outlet which the 50mm waste water pipework connected directly via a straight rubber coupler. I've since sorted this out with John Newtonwaterproofing who have sent me the correct check valves. It turns out that they changed the check valve spec 8 years ago, but still had some originals in stock. Permaguard needs to ship the NP400s with check valves and needs to check with the customer what size outlet pipework is currently in use in their sump arrangement. A week later and I've also not heard anything regarding the sump Lid/manhole cover yet. Otherwise good service. I've used them a lot for damp and waterproofing building issues as well as crack stitching.”

Helpful Report

Posted 3 years ago

Hi David, Thank you for your review and your understanding as we’ve worked on resolving the issue. Unfortunately, we weren’t made aware that Newton had made changes to what was included with the pump. We understand that the issue was then compounded by incorrect items being sent out to you. We apologise for the inconvenience and appreciate your comments - we have now amended the details online. Thanks once again for your custom and apologies for the issues you experienced. Thanks The Permagard Team

Posted 3 years ago

“Difficult to review a product you cannot see working. So can only really rate the delivery and customer service. But are good. No problem at all. However an I know this is a mistake on my part but your quantity guide needs a tinker as I order 13 tubes originally. But that was miles to little and I had to order an additional 7 tubes which obviously cost a lot more and an additional postage cost. Thank Jamie”

Helpful Report

Posted 3 years ago

Hi Jamie, Thank you for taking the time to leave a review. The coverage rate for the DPC injection creams can vary depending on the make-up of the wall. The coverage rate is an approximate guide as cream can be lost in voids and cavities but please contact our technical team for further guidance or help working out the correct quantities for your type of wall. Best wishes, The Permagard Team

Posted 3 years ago

“Ordering and delivery good”

Helpful Report

Posted 3 years ago

“Not impressed with the new way of packaging the bars 3 meters long after removing from packaging they do not straighten out”

Helpful Report

Posted 3 years ago

“Wrote an email asking questions about a product I'd purchased still not heard anything re the question.”

Helpful Report

Posted 3 years ago

Hi Ryan, sincerely sorry for the delay in our reply to your email, our team have sent a response now. All the best, The Permagard team

Posted 3 years ago

“So far so good, not had a chance to test the product but I will let you know when I do. The item turned up on time packaging was good so this was a good start.”

Helpful Report

Posted 3 years ago

“Ordered 3 items, got my delivery one item at a time on Tuesday, Thurs, and Fri. All from TNT same driver everyday 🤷‍♂️”

Helpful Report

Posted 3 years ago

Hi Jon, we're really sorry that your order was delivered across three days. On rare occasions orders can be split by the courier in transit normally at main sorting depots which sees parcels arrive at their destination on various days. We apologise that this has happened to your order and for the inconvenience this has caused you. Kind regards, The Permagard Team

Posted 3 years ago

“Good product, see review below of the Helibar we received.”

Helpful Report

Posted 3 years ago

“Considering I paid £10 postage I would expect the courier to do better than 1-3 days and no email or txt with a time slot”

Helpful Report

Posted 3 years ago

Hi David, thank you for your review, we are currently operating a 1-3 day delivery service as advised on the website. Whilst we would like to be running a next day delivery service we currently are unable to do this as we have been advised this is not possible by our couriers due to the current volumes of parcels running through the courier network and the unprecedented shortage in delivery drivers. Kind regards The Permagard Team

Posted 3 years ago

Permagard is rated 4.8 based on 5,824 reviews