Permagard Reviews

Name: Permagard
Rating: 4.83

4.8 Rating 5,049 Reviews

97 %

of reviewers recommend Permagard

4.8

Based on 5,049 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Permagard 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It will be a 4 as the only thing missing was a tracking number”

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Posted 5 months ago

“Easy to order and arrived quickly. But courier left outside in the rain. (Large box). Fortunately home quickly before it was soaked.”

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Posted 5 months ago

“Good service and helpful”

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Posted 5 months ago

“Just what I needed (DPM) supplied quickly”

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Posted 5 months ago

“The original order was delivered in a broken bucket. An email to sales meant that a new delivery arrived 2 days later and the original delivery charge was refunded. I was very impressed by the customer service element of the transaction”

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Posted 6 months ago

“Great product but why is the kit cheaper with 10 tubes in , cheaper than buying 10 separate tubes dosent make sense unless I’ve got it wrong”

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Posted 6 months ago

Hi Kevin. Thanks for the question. Our Kiesol C Kit is on a bulk buy deal meaning you do indeed get the kit cheaper than buying the cartridges individually. If you have any questions when it comes to using the product, please do get in touch. The Permagard team

Posted 6 months ago

“Information on how to use product is severely lacking, it doesn’t explain how to use product at what depth do you drill the hole or how to deal with a linked cavity wall etc, The injection kit (pump up sprayer) doesn’t hold pressure so is in the bin before using it so simple job turned into a nightmare before I have even started. Not impressed.”

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Posted 6 months ago

We’re sorry to hear that your experience wasn’t up to expectations. Our injection kit does comes with instructions in the box and also on the product page on the website. Our team are always on hand to answer any additional questions you may have too – whether that’s around application or how to use the product. Please do give us a call or email if you have any further questions or issues.

Posted 6 months ago

“Using the website was easy and items were explained clearly with a lot of information available. Order came very quickly although I had no dispatch warning of what day it was arriving or options to change or select a safe place. Thankfully I happened to be home as it was a big parcel. Also, emailed a query nearly a week ago and have had no response. Cannot review actual items yet as not used.”

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Posted 7 months ago

“Coated a block wall and damp came through the mortar joints, but much less so.Applied a second coat improvement was made.”

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Posted 7 months ago

“always good”

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Posted 7 months ago

“Ordered online and received in a timely manner”

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Posted 7 months ago

“Very pleased with delivery and product.”

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Posted 7 months ago

“Arrived superquick thanks! :) Good website”

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Posted 7 months ago

“Service and products fine. Shipping charges high, £10.80 for 2 mastics next day with DPD, up to 2kg is £7odd on their website.”

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Posted 8 months ago

Hi Paul. Thanks for taking the time to leave a review. Unfortunately as most of our products are classified as chemicals it means that delivery is more costly. This is something we’re currently working with our delivery company to try and reduce. The Permagard team

Posted 8 months ago

“Helpful advice, fast delivery.”

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Posted 8 months ago

“Easy to navigate online and found what I required, also easy payment, delivery very quick. My only issue was delivery charges found them quite expensive especially as I am not a trader”

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Posted 8 months ago

“The service - delivery- was AMAZING!!!! I ordered it expecting a 3 working day wait and it arrived the following morning (so less than 24 hours) I haven't used the product yet so can't comment but I'm hopeful.”

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Posted 8 months ago

“Quick delivery but limited feedback with progress of order and shipping”

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Posted 8 months ago

“Hi Steve all good except when I get 3 m rods rolled up awkward to fit as not straight with roll up for better transporting Have to straight by hand and use nail to fit Regards Roger”

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Posted 9 months ago

“Quick delivery, product as described.”

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Posted 9 months ago

Permagard is rated 4.8 based on 5,049 reviews