BuyAPlan Reviews

Name: BuyAPlan
Address: PassInc Ltd, Unit 2736, PO Box 6945, PassInc Ltd, Unit 2736, PO Box 6945, London
Rating: 4.35

4.4 Rating 2,322 Reviews

85 %

of reviewers recommend BuyAPlan

Company Reviews

Metrics

Info

4.4

Based on 2,322 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About BuyAPlan:

UK's Fastest and Easiest Planning Map Site

Visit Website

Email:

support@buyaplan.co.uk

Location:

PassInc Ltd, Unit 2736, PO Box 6945,
PassInc Ltd, Unit 2736, PO Box 6945
London
W1A 6US

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In my response to my previous review the following response was posted "Thanks for this. The site will only send you the area you've previewed prior to clicking the Buy Now button. Perhaps you had added another area in your basket?" this was not the case and I did explain this and send a video to the support team who despite an initial quick response have not replied after three chases. All that said it was a really quick service and payment was easy, but I didn't get what I paid for and am now being ignored by the support team. Updated as requested 08/07/2020 - I did receive a reply and a refund which was dealt with quickly on 9 June. I also quickly responded on 9 June sending chase emails on 11th, 14th and 19th June to which I have had no reply. On the 11th June I sent a video recording of the second order I placed showing that the website has a fault it is these emails that have been ignored so I am not able to revise the review as the facts are all still true.”

Helpful Report

Posted 5 years ago

Hello Liam, we did respond on June 8th with an offer a refund if you reordered the correct area and have heard nothing back from you.

Posted 5 years ago

“The plan produced on the website was not the one produced in the pdf. I have emailed about this and chased but still not had a response.”

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Posted 5 years ago

Thanks for this. The site will only send you the area you've previewed prior to clicking the Buy Now button. Perhaps you had added another area in your basket?

Posted 5 years ago

“I find your service very quick and easy to follow and I will continue to use Buy A Plan”

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Posted 5 years ago

“Very easy to use and efficient”

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Posted 5 years ago

“easy to use/buy”

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Posted 5 years ago

“Very user friendly site, makes buying a plan so easy”

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Posted 5 years ago

“Very badly designed website and hard to use. I can use AutoCAD but even then I found your website is hard to use. Would not recommend this website to any one. My plan was rejected by the Planning Authority that I sent the plan to and I had to get one from another website.”

Helpful Report

Posted 5 years ago

Thanks for the anonymous feedback. Checking your details it appears you did not contact our customer support about this which means we cannot assist. The only reason a plan is rejected would be that you red lined the wrong area, in which case we would refund and allow you to order again to rectify your mistake. Our site is also regularly praised for its ease of use as it is one of the few to show you the same mapping that is delivered in the order.

Posted 5 years ago

“Very efficient system to use and reasonably priced.”

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Posted 5 years ago

“Very simple to use. Made an error marking boundary so having only one chance to print meant I had to adjust by drawing on the print. Would be helpful to be able to have another go.”

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Posted 5 years ago

“Quick and easy to use even for an old dude.”

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Posted 5 years ago

“Easy to find what I wanted and download”

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Posted 5 years ago

“Great, simple way to get all the plans you need to submit an application. Only issue I have found is dragging the map from the nearest point you have an address for, to the site itself.”

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Posted 5 years ago

“Site easy to use. Saved us alot of time and effort.”

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Posted 5 years ago

“The red line to the property shown on your block plan was wrong, two major mistakes, so much so the planning department refused to accept it till modifications were made.”

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Posted 5 years ago

Hi Steve, sorry to hear that but it is the customer that adds the red line so I'm sorry you made the mistake but we do not know which is your property boundary. In this case we offer a refund so you could have rectified the issue. Hope this helps.

Posted 5 years ago

“I find your web site very straight forward and will continue using it whenever I need to. However I do have some comments :- 1) On the 1 to 500 map can you reduce the print size please. 2) on all plansI would like to see the address at bottom of the page where I put my drawing Nos. 3) Also below the address the scale in the same size print. Thank you”

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Posted 5 years ago

Thanks for the feedback. We'll take a look at it.

Posted 5 years ago

“Very good efficient, reasonably priced service”

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Posted 5 years ago

“Ideal for my purposes ie preparation of planning applications. Also interested in old ordnance survey maps of my home area but haven't checked out buyaplan yet”

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Posted 5 years ago

“It extremely easy to use and competitively priced. I use it for all my business Plans”

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Posted 5 years ago

“Very expensive, you pay twice for near enough the same thing. Very complicated and hard to use. Not very good”

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Posted 5 years ago

Thanks for the feedback, however we are cheaper than most other suppliers. Hope this helps.

Posted 5 years ago

“Plot easily found using postcode. Ordering and downloading very straight forward. Excellent printed location plan. All very quick and easy, therefore, I do not have any delay in producing a planning application.”

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Posted 5 years ago

BuyAPlan is rated 4.4 based on 2,322 reviews