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BuyAPlan Reviews

4.4 Rating 2,221 Reviews

85 %

of reviewers recommend BuyAPlan

Company Reviews

4.4

Based on 2,221 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About BuyAPlan:

UK's Fastest and Easiest Planning Map Site

Visit Website

Email:

support@buyaplan.co.uk

Location:

PassInc Ltd, Unit 2736, PO Box 6945,
PassInc Ltd, Unit 2736, PO Box 6945
London
W1A 6US

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I could not see how to have another go when the redline I drew was not quote right. Also very hard to add labels. I did a hand tracing from the plan I bought in order to get the result I wanted. I will use a different service if ever I need one.”

Posted 3 years ago

Dear Bob, please email support@buyaplan.co.uk with your issue and we will do our best to help you. Kind regards.

Posted 3 years ago

“Plans proved difficult to create. Hands free tool was too unwieldy and alternative created too many polygons to truly satisfy planners requirements. Initial mark up failed due to a confirmed technical glitch. Needs to be a preview option as no way to check plan before purchase which is very poor”

Posted 3 years ago

Dear Paul, please email support@buyaplan.co.uk with your issue and we will do our best to help you. Regarding a preview there is a preview button before puchasing when the plan is added to your basket. If you have trouble finding it please mention it on your email and we will help you locate it.

Posted 3 years ago

“Grossly overpriced for a simple map that is based on public domain information and that should cost far less.”

Posted 3 years ago

Hello Sam, thanks so much for taking the time to write a review. We try to keep our prices competitive compared to other map providers while trying to offer the best product available. We regret that this was not your impression and offer our apologies.

Posted 3 years ago

“I bought the maps for a lease registration. I would have preferred thems to have been plain rather than in colour. I also found that the snap on tool didn't work automatically for my plot and I had ot manually draw this. The lack of a zoom tool made this slightly tricky to do.”

Posted 3 years ago

Hello. There is the option to order the plan in black and white instead of colour. Please email customer support at support@buyaplan.co.uk with your problem. We will be happy to help.

Posted 3 years ago

“Unfortunately the plan I bought related to a street named BLOOMS Avenue .. the map provided notated the street as BLOOM Avenue and was rejected by the Land Registry and caused me problems with my client and his Solicitor”

Posted 3 years ago

Hello and thank you for the enquiry. The mapping is supplied by the Ordnance Survey and so they would need to amend the map. Unfortunately, most other sources will feature the same map so you will need to contact Ordnance Survey to get this corrected or ask the planning office if you could manually correct it.

Posted 3 years ago

“The red boundaries input by your software are prominent at the point of order selection, but are very muted on the plan received. This prompted me to order twice as I thought I had not progressed the order correctly, to find the next the same. The red outline on your printed copy needs to be more prominent.”

Posted 3 years ago

Good evening, I am sorry to hear you experienced issues with your plan. The majority of our customers are happy with the service but we take feedback seriously and will consider your comments. In the meantime as it appears you paid for two plans we are happy to refund one charge. Please use the contact form on the site or email us at support@buyaplan.co.uk to arrange this.

Posted 3 years ago

“The plans are exactly as stated no complaints there. The problem comes with the ridiculous price. Another rip off ,I would like to know the profit margin these rip off merchants are making! That said Buy a Plan were the cheapest I could find, thats why I gave it 2 stars, still exorbitant price though. Don't ask me to review if you don't want to know my opinion!!”

Posted 3 years ago

“We could not get the appropriate scale for our needs. It was difficult to navigate through the system. It would be improved immensely if the line drawing tool showed the meters as per the scale of the plan.”

Posted 3 years ago

Many thanks for your review. Customer feedback is important to us and we will take your comments on board for future development of the site.

Posted 3 years ago

“I recently purchased a plan of a house in Toys Hill, Brasted, Kent, TN86NP but I did not have the opportunity to download. After several attempts of contacting you I eventually got a response asking for the original order number which I did not have but I did have have the invoice number at the time which I emailed to you but no further contact. I have now reordered and completed the transaction and downloaded the plan I wanted, so I paid twice!!”

Posted 3 years ago

Thank you for your review and we are sorry to hear you have had these issues. A download link is sent immediately after order. We responded to your first email 3 minutes after it was sent on July 29th at 1.03pm requesting details of the order so that your order could be re sent. You did not reply. If you had responded to that email you would not have needed to order twice. Now that you have done so we are happy to refund you - please use the support form on the site to request the refund.

Posted 3 years ago

“Hi to the plan I got was not the one of the address that I put into the plan I did email you to inform you however no repl”

Posted 3 years ago

Sorry to hear that Shirley. The site can only send you the area you've selected and previewed. If you ordered the wrong area, no problem, just order the correct area.

Posted 3 years ago

“Clunky website, difficult to produce own lines when necessary. Totally unreasonable that the line can't be changed after purchase to clean up minor errors.”

Posted 3 years ago

“Wasn’t accepted by council. Didn’t have North referenced on map and the red area wasn’t correct. Waste of money.”

Posted 3 years ago

Sorry to hear that, all plans have a North point top left. The red lines are added by the customer so perhaps you put them in the wrong place?

Posted 3 years ago

“Had previously purchased vector plans and was disappointing at the raster pdf that was purchased here. Only useful as an image for an application and felt uneasy as I couldn't check the accuracy and had to rely on your assurance.”

Posted 3 years ago

“On receipt of the plan my local council wanted the red area brighter so I did a black and white copy and highlighted the area with a red felt tip that was accepted.”

Posted 4 years ago

“Council did not like plan as red line were not on boundaries but we got around this by taking a black/white copy and doing it in red by hand”

Posted 4 years ago

“Didn't really work for me. Tewkesbury rejected the one I sent.”

Posted 4 years ago

Sorry to hear that. If you contact support@buyaplan.co.uk and let us know why we may be able to help.

Posted 4 years ago

“I usually buy a plan in DWG format and amend it to suit. I decided this time to buy one via "buy a plan". The planners did not accept the scale to ended up buying a plan in DWG format from Stanfords as usual. Bit of a waste of time and money”

Posted 4 years ago

Hi Andrew sorry to hear that. The plans will be to scale unless they were scanned or printed at less than 100% scale. I hope this helps.

Posted 4 years ago

“Still can’t print plans even though I have tried to set up a new account. You just keep asking me for password, which I have request a change and have set up.”

Posted 4 years ago

Hello Nicholas. I see we created a new account for you. Please contact support@buyaplan.co.uk to let us know if you need further help.

Posted 4 years ago

“Good effort but for the small home I used your plans were poor, incorrect on scale / dimensions and contained an incorrect existing built area!!! Accurate dimensions are crucial for LDC / Conservatory so your "plans' are inadequate unfortunately!”

Posted 4 years ago

Thanks for the feedback, however they are to scale. Can you contact customer support so we can assist.

Posted 4 years ago

“I meticulously plotted the application site red line but, when bought and printed, it is so fine it strays from the underlying property boundary. Then had to manually red line with a felt pen, scan and submit. The plan service is expensive, frustating and the end product looks amateurish.”

Posted 4 years ago

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BuyAPlan is rated 4.4 based on 2,221 reviews