PartsGateway Ltd Reviews

Name: PartsGateway Ltd
Rating: 4.57

4.6 Rating 10,555 Reviews

91 %

of reviewers recommend PartsGateway Ltd

Company Reviews

Metrics

Info

4.6

Based on 10,555 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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PartsGateway Ltd 5 star review on 20th November 2024

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PartsGateway Ltd 5 star review on 7th August 2023

Mike Ince

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely time wasters I bought an engine from them and the delivered to me damaged”

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Posted 5 years ago

“Please write a review Please write a review Please write a review Well when/if I ever get the parts I’ve ordered and paid for .......... I might”

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Posted 5 years ago

“You were great, Vaux parts not so much.”

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Posted 5 years ago

“Not yet received”

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Posted 5 years ago

“The fog light arrived promptly. The box was damaged in transit. When I collected my car the garage informed me the light fitting was missing a fixing lug and the fog light must have been sent damaged as the lug wasn't anywhere to be seen. Luckily the light could be attached despite this.”

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Posted 5 years ago

“Really disappointing I received a faulty part.”

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Posted 5 years ago

“Hi I haven't received my parts as yet I am going to ring them again for the second time to se what's going on .”

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Posted 5 years ago

“Hopeless, useless!!! No contact from seller after a week and to top it all partsgateway can't find my Id on the system. Going to get my money back via PayPal. Wasted a week of my time with a vehicle off road”

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Posted 5 years ago

“Still waiting for delivery..”

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Posted 5 years ago

“Item not received called 3 time the supplier asking updated never called back It has been a fraud!”

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Posted 5 years ago

“The order was not delivered, rang up many times to get a tracking number but it was not provided. Was told to wait and I will be emailed everytime I rang but it was a lie. Not a good service what so ever. Not professional.”

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Posted 5 years ago

“I was sent a part that was not the one in the picture, it is rusty,dented and painted the wrong colour in patches with a paint brush! Its actually worse than the part on the vehicle and i have paid £48 and cant get a reponse from the seller so really poor service and i have been conned!!”

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Posted 5 years ago

“I was searching for a door handle by registration number. I've found one, ordered it and they send me a door handle that doesn't fit my car?! I emailed to send it back and ask for a refund but no reply. Not happy”

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Posted 5 years ago

“Didn't receive mine yet..”

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Posted 5 years ago

“Your product is fine and I have eventually received both items however Tuffnells have let you down very badly. The delivery was advertised as next day guaranteed but due to the current situation I understand that might not have been possible. Ordered on Tuesday and Tuffnells delivered package two out of two packages and had no idea where the first one was. I had intended to pack a house up on the weekend of 20/21 June. I eventually got in touch with real person at Tuffnells (Aaron at Belvedere) who assured me it could be delivered to an address in Gillingham on Monday 22 June. I contacted them and they said they would reroute it to Bromley for Wednesday. On Monday i had a email saying it was on its way but they delivered it to the Bromley address where it was not signed for and just left outside unattended until I returned home on Tuesday(23 June) evening. Utterly appalling service ! So much so if I ever need any more I will go to a competitor”

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Posted 5 years ago

“I received the rong part ! Unhappy”

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Posted 5 years ago

“I have tried to contact you about the order I placed via your service. The part I received is the wrong one. Please can you let me know how to return it and receive a refund. Thanks Alan Griffiths”

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Posted 5 years ago

“I bought a part from JF recoveries in Rochdale and they supplied the wrong part, I sent it back on 31 st of March !!They would have got it within 4 days max , and I've just had my visa bill which has not been credited the £29.99 . I will not be using your site again until this is sorted to my complete satisfaction .”

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Posted 5 years ago

“This is a very unprofessional business. I have been sent a wrong part. I expected as professional they would have sent the correct part. I sent a message and the only one liner I got was just send the part back to them. Now, the problem for me is that I've to spend a big amount on postage and then who know about the refund. Please don't cheat people like this. If you are not sure which part (in my case a rear light) will fit the particlar car why don't you ask for a photo etc. Then, their courier did not take any signature, just left the parcel with neighbours which I could not check. I requested if you can arrange a collection from my address but I have not received any response. Very disappointed and a rip off. I lost money for nothing. I'll advise people to not order from partsgateway.”

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Posted 5 years ago

“I ordered a parking sensor from JagRar and I supplied a photo of exactly what I needed. A sensor arrived and was the wrong type. It was visually different. I contacted the seller who said they would exchange for the correct part once I had returned the other one. I paid £4.55p to return it. I was then told they didn't have the correct part and was refunded. I sent the receipt for return postage, but was not refunded for this. Very disappointed!”

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Posted 5 years ago

PartsGateway Ltd is rated 4.6 based on 10,555 reviews