“I have used Imagine car park three times and never had any problems until Wednesday. Prior to our travel the vehicle was cleaned and on our return at 2am in the morning you could see the exterior of the car was filthy. Unfortunately due to the darkness we were unable to carry out a full inspection of out car until later that day, when we have noticed damage to our rear alloy.
As we booked through Parking Up we have contacted you via email, including a picture of the damage but have yet to receive any acknowledgement.”
“Service was ok but was disappointed I had to pay to get out of short stay carpark twice thought it would have been included in price which was already quite expensive”
“The parking was disapointing this time, we picked our car up and it was in the worst state I have ever seen it, it was full of bird poo and debree, had to take it straight to a car wash.”
“On arriving back into England to collect my car I was met by a booking mistake in which the staff told.me I was a day late back. This wasn't a problem but however the staff working were extremely rude and not helpful at all and I am.not happy because I paid good money for a poor service.”
“We came back to collect the car at 11 pm to be told it was parked outside in the street behind the parking lot which we didn't think was very secure and it was pitch dark so we couldn't even check the car to see if there was any damage.”
Thanks for your feedback. Your car will have not have been parked there for the duration of the stay. Cars get brought out to the reception area / front of the building a few hours before you are due to arrive back so that they are ready for collection.
“Car was outside when we arrived back. Both front seats had been repositioned and also driving mirror changed . Which leaves me to belief my car had been driven off site . Not the sort of service I had come to expect.”
