“I was told to pay an extra five pound on top of my parking fees because the airport had changed its parking drop of when I already know the is two places at the airport where you can drop off and have time to walk to the airpor.”
Hi Andrew,
Thank you for providing feedback.
Having reviewed your case, I can see that you requested to cancel your booking two hours before your booking was due to commence. We replied a few hours later informing you that we are unable to cancel your booking due to informing us less than 24hrs before the booking was scheduled to start. We are unable to cancel bookings that are due to commence within 24hrs, this is stipulated in our booking terms and conditions.
If you would like to discuss this further, please get in touch with the team at hello@parkingup.com
Kind regards,
Parking Up
Thanks for your feedback. We are sorry to hear that the car park barriers didn't operate as they should have done. We will inform the car park of this.
“On return to our early morning flight (1.15am) we rang as to where the bus was to be told it was there , well it wasn't. Then a mini bus did turn up and after asking several white mini buses found the one, which did not have any indication it belonged to Parking Up. There driver didn't attempt to help us with our luggage for him to tell us when we got in he could couldn't help as he was on crutches, so why was he driving ? In the first place. It looked like a spare bit of land set up by an unprofessional set of individuals. So would not nor would we will recommend this company.”
Thank you for your feedback. I'm sorry to hear this. We will speak to the car park to discuss this experience with them as they should have helped you with your luggage. We are sorry for any inconvenience caused.
“Unfortunately we were unable to use this booking ,as I'd Archived e-,mail ,which then dissappeared from my phone ? Unable to resolve this we just had to use different transport .”
“I booked.a valet service which i didnt recieve. The garage didnt even no i was coming. Had walk from garage with bags and children to airport and when landing had to walk back to gargage which nags and 2 tired small children 4 years and 9 yeqrs old.
Lodged a complaint and want momey returned. Still waiting for a reply.”
Thank you for your feedback. You should have received the meet and greet product? We will speak to the car park provider regarding this as you should not have had to walk.
“As a disabled badge holder I believed I had booked the multi storey car park but by mistake I had booked the long stay further away from the terminal building and had paid a sum of £109.99.
This genuine mistake only became known when I tried to exit the multi storey and had to contact your representatives via the button on the exit machine. This showed me that a sum of £464 was payable but your representative discounted this to £48 but was seemingly unsympathetic to my error showing no understanding or simly sating you parked on the wrong car park.
I had no option the pay the additional £48 to exit the area making a total payment of £157.99, £45 more than i would have initially paid if the correct car park had been booked.
This was a genuine error which I feel has been unfairly dealt with.
I have written a seperate e-mail to Parking Up quoting my reference K7FOK to which I have not even received the courtesy of a reply. I also asked if Parking Up was a BPA Member.
I would therefore not use this Company again and will discourage its use by all of my contacts in future, so my advice would be avoid at all costs.”
Thank you for your feedback. As you say, it was Liverpool Airport who charged this to you, not Parking Up. We haven't received an email from you. All our emails are responded to within 1 working day. We would always contact the airport / car park regarding this for you, however, as you were parked in the wrong car park, the airport probably wouldn't reduce this charge any further.
“Flight was delayed by 1 and a half hour.
I had to pay an extra £15 to get out wich I did
It s a joke as it wasn't my fault and I have been told I should have had 3 hours leeway...”
Thanks for your feedback. As we have been discussing on email, we looked into this with Liverpool Airport and you left the car park 24 hours after the time you should have, that is why the airport charged you an additional amount on your exit.
“We used your services to park with included pick up/drop off at the airport.
We parked between the 25th May and 2nd June.
We were advised that when we were back in the country to contact on the number provided for pick up.
This is what we did. The car park is approx 7 mins from the airport. We rang and were advised they would be there shortly.
We waited over 20 mins to still no pick up. There was a couple next to us that stated he had called several time and still were waiting and told that collection would be soon.
Shortly after the mini bus arrived and we went over to it and so did loads of other people so who had been waiting 1 hour with the same thing told that you would be there shortly. The driver said obviously didn't care and made no effort to apologise and said that we would be next. It it's very obvious that you wait at the end for a full mini bus before coming back. At this point we had been waiting over 40 mins and ended up ordering an Uber to take us the 7 minute drive this cost us £16.83. This is an absolutely ridiculous situation when we got back to the car park there were 3 vans with your logo parked up and one of the was the one that was just at the airport earlier with no driver in it.
Many people who were waiting to get back to their car were also highly frustrated. Especially when we paid to get back to our cars.
I won't be using their services again and neither will the other 5 groups of people that were waiting for a long time.”
Thank you for your feedback. I'm sorry to hear this. We will speak to our car parking partner to understand why there was such a long wait when there were many buses available to collect passengers. Please accept our apologies for the inconvenience caused.
Thank you for your feedback. I'm sorry to hear this. We will speak to our car parking partner to understand why there was such a long wait. Please accept our apologies for the inconvenience caused.
“Terrible, parked indoors and left key. Came back to car outside, flattened tyre, petrol used up and battery flat. Staff didn't have a clue about how to jump start a car then complained they had other customers backing up when trying to help. But they just went back in their office, put their feet up and watched the BBC player. Was left to call RAC at 2am waiting for help which eventually came at 4.30 and had to sleep in my car.
NEVER USE THIS COMPANY. CHECK GOOGLE REVIEWS, WORST CUSTOMER SERVICE RAN BY A BUNCH OF MORONS”
“Arrived back at the car to find that some of the interior trim was missing, looks like some clumsy worker has damaged my car getting in and out of it and been on their way. Would not recommend this car park if you have a passion towards your vehicle. If you do not care about your vehicle being dinged and knocked then it’s for you.”
Thanks for the feedback. The car park staff do car about the cars they look after. We will speak to the car park to understand what happened on this occasion.
