“I thought I booked the official aiport car park as it represented it self as that in my research so that is where I parked as it did not show on the map send that we had to pass the airport parking to get to you ! So I paid 2 x I have send you an email in the hope you reimburse me .
C post”
Thanks for your feedback. You parked in a different car park to the one that you booked in, that is why you had to pay again as you weren't booked at that car park. We will ask the car park if they will refund on this occasion, however it is not their fault that you parked in the wrong car park. We will contact you to try and get a refund for this.
“although the cheapest parking I could find, I would rather pay more and park somehwere else in future. when we arrived we were told to sit in the white van ready for transporting us to Liverpool airport. fumes from the exhaust filled the van and we just had to wait until more customers arrived. nobody explained why there was a delay and thankfully we had allowed extra time. On arrival back to Liverpool, we had to wait nearly half an hour for the van to arrive back again and had to call to remind them that we had landed. They knew our flight number and time of arrival. Why couldnt they keep an eye on the flight arrival time and be ready for us. I wouldnt recommend this parking service and definitely won't be using it again ourselves”
Thank you for your feedback. I'm sorry to hear this. We will speak to the car park to understand why you could smell 'fumes' from the exhaust and why there was a slight delay in collecting you. We are sorry for the inconvenience caused.
“It’s not clear where to park. Trying to find it was difficult the postcode is not correct. It sends you off somewhere else. The spaces in the car park are so crammed that it’s impossible to get out”
Thanks for your feedback. The car park you parked in control their parking by ANPR so if you had gone over the time, they automatically charge you. If you press the help button and speak to the attendant, they often help out in these situations. We will be in touch separately to see if we can help with your delayed flight.
“Paid just under £100 for parking entered the carpark and got a receipt because it recognized my number plate, showed my receipt on leaving and had to pay extra to get out not good”
Thanks for your feedback. You shouldn't have had to pay again. Did you not press the help button to speak to the attendant as you had already paid? They would have then been able to check your number plate. We will be in touch to help get a £100 refund from the airport.
Thanks for your feedback. As you have been discussing with one of our team, we are speaking to Liverpool Airport regarding this as you should have not been charged when leaving as you had prepaid.
“When I arrived at the car park I had to wait more than 20 mins to be transferred to the airport as the driver waited and waited for more people to arrive even though there were multiple drivers present as it was so early in the morning. When I arrived back later in the day I called the office to be collected from terminal one, the driver either forget or misheard the instruction to collect me. I ended up waiting for 50 mins before I was collected. Terrible experience from start to finish”
“Hi
i’ve used Imagine many times & always found it & the staff great service
However when i picked my van up on Monday night
it was parked in a poorly lit area the far end of next doors Car Park
I was shown to the van & was told that they thought it had a flat battery
i explained it was probably my Ghost Immobilser
which it was?
As i’ve started to pull away there was a single post in my blind spot & didn’t see it so ended up crashing into it leaving a lot of damage to my bumper 😳
regards
ged”
“When I picked my car up the heated seats was on and the radio had been changed and when I got home I noticed a scrap on my front bumper will never use these again”
“I was told to pay an extra five pound on top of my parking fees because the airport had changed its parking drop of when I already know the is two places at the airport where you can drop off and have time to walk to the airpor.”
Hi Andrew,
Thank you for providing feedback.
Having reviewed your case, I can see that you requested to cancel your booking two hours before your booking was due to commence. We replied a few hours later informing you that we are unable to cancel your booking due to informing us less than 24hrs before the booking was scheduled to start. We are unable to cancel bookings that are due to commence within 24hrs, this is stipulated in our booking terms and conditions.
If you would like to discuss this further, please get in touch with the team at hello@parkingup.com
Kind regards,
Parking Up
Thanks for your feedback. We are sorry to hear that the car park barriers didn't operate as they should have done. We will inform the car park of this.
“On return to our early morning flight (1.15am) we rang as to where the bus was to be told it was there , well it wasn't. Then a mini bus did turn up and after asking several white mini buses found the one, which did not have any indication it belonged to Parking Up. There driver didn't attempt to help us with our luggage for him to tell us when we got in he could couldn't help as he was on crutches, so why was he driving ? In the first place. It looked like a spare bit of land set up by an unprofessional set of individuals. So would not nor would we will recommend this company.”
Thank you for your feedback. I'm sorry to hear this. We will speak to the car park to discuss this experience with them as they should have helped you with your luggage. We are sorry for any inconvenience caused.
“Unfortunately we were unable to use this booking ,as I'd Archived e-,mail ,which then dissappeared from my phone ? Unable to resolve this we just had to use different transport .”
“I booked.a valet service which i didnt recieve. The garage didnt even no i was coming. Had walk from garage with bags and children to airport and when landing had to walk back to gargage which nags and 2 tired small children 4 years and 9 yeqrs old.
Lodged a complaint and want momey returned. Still waiting for a reply.”
Thank you for your feedback. You should have received the meet and greet product? We will speak to the car park provider regarding this as you should not have had to walk.
