“I am some what confused, as I sent you an email, explaining that I was not able to use your faci8lities, as unable to travel to Turkey, due to my sister fracturing her leg prior to the date leaving and she ended up in hospital. Having a major operation So our holiday was cancelled, Obviously you dont read your emails. My parking fee waswasted!!!”
“I will never use this company ever again. It was fine dropping the car off and trip to airport.
The pick up was a different story, I was left at the airport for over an hour and kept getting told to wait my turn very rude and horrible. I had 3 children with me one who is autistic and has seizure's I told him this and got told there is 12 people in front of you wait your turn . I had to get a taxi after an hour and still not having my name on the list.
The man was so rude to me on the phone.
Disgusting company and staff”
Thank you for your feedback. I am sorry to hear this. We will speak to the car park to understand why there was a delay as this should not have been the case.
“Not given an exit ticket had to pay and extra £8 & had to wait 40 mins for my car to arrive..I travel to Heathrow every week as I work in Europe..I am looking for an alternative parking service..”
“I pre paid £72 to park for 48 hours, and was still charged £105 on exit, absolutely no one around to ask questions, rip off, never again. Use elsewhere.”
Thank you for your feedback. Unfortunately due to all the works currently at Manchester Airport, there are some diversions that appear around the airport.
“never used even though i booked and paid, as the reviews were terrible about late night pick ups from the airport and that my insurance wouldnt allow me to leave my keys, as i drive under a medical licence i have to be in possession of my keys at all times”
“I was not able to find the parking spot, previously booked with the company which ended up being paid but not used. I’ve strictly followed the instructions provided on this email sent by them, line after line and even so, I was not able to find the parking place. Money not refunded.”
“Had to wait at least 15 mins for return pick up, charged extra £6.00 each way to be dropped off near airport, vehicles used very old , signage very poor to find pick up place”
“You pay and then when you turn up to the car park, you have to find a space. There was one space left when I arrived, and it was very tight to get into. There were cars parked all over the place making it difficult for others to get in and out too.
Very expensive for the hassle it causes.”
Thank you for your feedback. I'm sorry to hear this. There are always spaces available in this car park, that is why you prebook them. You wouldn't be able to book if there were no space available.
“Parked up came back a week later couldn't find the car , better signage needed . The car park doesn't even have your name on (parking up) would I recommend to other people , NEVER”
Thanks for your feedback. You wouldn't see signs for "Parking Up', we are the booking agent. You booked to park at Manchester Airport Terminal 3 Multi Storey. The signs at Terminal 3 would point you to the direction for the car park.
Thanks for your feedback. We will contact you to understand what has been stolen from your car. We will speak to the car park regarding this to understand what as happened.
“Called to ask to charge the car after leaving it with over 70% battery and was told that they will do this. The next day got a call after asking for collection saying that there is barely any battery left to get it back to me. Claimed that I never called and was rude. Ended up waiting for a long time and then had to drive to a charging station with the kids. Completely missed the purpose of convenience and using meet and greet.”
Thanks for your feedback. We will speak the car park regarding this. If you had asked the car park to charge your car then this should of happened. This car park is very attentive so we are surprised to hear of this type of issue.
“Not ideal as booking confirmation stated that there is no cancellation fee. This isn’t accurate and you need to give 24 hours notice. You also need to be careful to not cancel direct with the provider, but with the third party as they won’t honour a refund. They also are poor at communicating once you push back on the fact there is a level of false advertising! I didn’t park, but wouldn’t use again!”
Thanks for your feedback. The free cancellation gives you the protection if you need to cancel the booking before arriving at the car park. We are very clear on the cancellation policy on the website and there is certainly no false advertising.
“I thought I booked the official aiport car park as it represented it self as that in my research so that is where I parked as it did not show on the map send that we had to pass the airport parking to get to you ! So I paid 2 x I have send you an email in the hope you reimburse me .
C post”
Thanks for your feedback. You parked in a different car park to the one that you booked in, that is why you had to pay again as you weren't booked at that car park. We will ask the car park if they will refund on this occasion, however it is not their fault that you parked in the wrong car park. We will contact you to try and get a refund for this.
