“The staff were pleasant, but I do not recommend using this car park because my vehicle was taken out for a private trip! There was a difference of about 4 miles on the odometer; someone tried to turn off the dashcam but only blocked the recording of the return leg, so the footage from July 2, 2026, at 11:57 PM—the night before I returned—was preserved. I had been certain my car was safe, but I was proven wrong. This is outrageous and completely undermines trust in the company. I will never use this car park again.”
Thank you for your feedback. We will speak to the car park operator regarding this as your car is only moved between the reception area, and main car park, then back again on your arrival back for your car.
“Badly organised arrival. Very poor initial signage on approach. Very tight space at almost full to rear approach once we located arrival point.
On return/leaving your premises again poor signage. Leaving the worst until last:- EXITING THE PARKING BUILDING (ex multi-storey main parking it would seem) to actually locate YELLOW EXIT was only thanks to eventually seeing a helpful person who directed a poorly laid out "ESCAPE ROUTE ". Far far worse than when last used. Won't happen again.”
Thank you for your feedback. The airport are currently having works completed which is making the signs confusing. We will tell them about your experience to help improve.
“Parked where i had parked before, When leaving I was asked for £180.00 and told I was in the wrong place. I finally got out by paying an extra £18 to get the bar lifted. I firmly believe this is a planned scam.”
Thank you for your feedback. This is not a scam. You parked onsite at Liverpool Airport. We will speak to the airport to ask them why they charged you extra. They would only do this if you departed the car park after the time you were booked until.
“On the day we returned the key safes had moved from level B to the basement at the very end of the airport. There were no members of staff at the old safes to redirect everyone. It cost us a lot of time and patience to get our car keys back. Not happy at all.”
Thank you for your feedback. Currently as you'll have noticed, Manchester Airport are carrying out a lot of building work around Terminal 2 and they have had to move the meet and greet key safes during the time you were away. We are sorry for the inconvenience caused.
“Actual car park was fine close enough to airport. However on the way back from the airport I rang to be collected, we waited outside the airport. 10-15 minutes later I got a call saying the van was there across the road. The driver was extremely rude “do you want to tell me why you were over there instead of here. It’s not that hard.” I was taken aback after first assuming he was joking then quickly realising he was not by the stern, miserable look on his face. Didn’t appreciate the unnecessary attitude which I assume he felt was acceptable due to us being two young girls as I imagine he wouldn’t have had that tone with a man.”
“I paid for the parking then wanted to cancel it says on your website free cancellation I tried to cancel and was told I had to give 48 hours notice I only paid the day before I don’t think you should advertise free cancellation as thst wasent the case also I tried several times to call the number on the website and no body answered”
Thank you for your feedback. We do offer free cancellation up until 24 hours before arrival. I'm not sure which number you called, as we operate by LiveChat or emails. If a cancelation request had come in more than 24 hours before arrival, we would have been able to cancel your booking.
“Ok on arrival, no problems. But on return they took an hour to pick us up from terminal to return to our car, 2 phones calls I made, too many excuses not good enough, never again!”
“When I parked my car up. The guy was a very polite man and told me car would probably just stay where it was, as I was only away for two days.
On my return the young man on the desk told me my car was !!
Out the door
Turn right and my car was along the wall just there.
I walked around and down to the end of that said wall, my car was not there.
I walked back.
The same young man came out told me it was there. He continued to walk all the way down himself , when he came back he told me it was down there. I explained I have walked all that way down there.
He pointed to the said wall and told me it was down there again.
I walked back down to find my car at the very end on the opposite side of the said road.
As a woman coming back and walking that distance alone at night?
I would have liked a little more help.”
“Not very well sign posted, actually drove passed it in the dark. While booking in someone else phoned up saying they couldn’t find it.
On arrival at the airport was dropped off asked driver is this the pick up point on return, he replied some where around here yeah. On returning back I phoned to say of my arrival, got told will send bus now. I went to the area I was dropped off at, waited half hr no bus, phoned office to be told driver had been looking/shouting my name. It turns out that where I was dropped off wasn’t the pick up point. I was misinformed and then had to go to another area where the guy on the phone was abrupt in giving me directions as if I was like a child. There is no way I will be using this service again as I felt as if they had a don’t care attitude.”
Thank you for your feedback. I'm sorry to hear this. We will speak to the car park you understand why there was a delay and why the team were not helpful on this occasion. This is unlike them.
“We were a long time looking for our car in the cold and pouring rain. Mainly because the car park had very little zone signage to help us find our car. POOR!”
“Used them before and no issues but this time not as good. Drop off was easy with car and quick drive to airport on minibus. Coming back wasn’t good tho- rang when we got bags as instructed and told minibus would be on way. Arrived soon after but as only an 8 seater, others in front got in and left loads behind. Driver said he doesn’t pick up by name or who rang first, just who gets in. Rang office and they told us they only had one bus on that night. It was nearly 2pm when we got on the 3rd bus (Rang them at 1.10am). No organisation at the pick up point and felt sorry for driver as was getting grief off people he had to leave behind. Should have either a bigger minibus or they pick up those by name who ring first, or even just a designated queueing point. Won’t use again.”
“A bit disappointed i had one flat tyre one need some air and my battery was flat. I had left my car for a month so flat battery not too surprising. I would of expected the tyres to be checked before driving my car to the pick up point. Driving my car with a flat tyre isn't going to do it much good.”
“I used this parking service during my trip. The staff was very friendly and helpful – we were quickly taken to the airport and picked up just as smoothly after our return.
Unfortunately, I have to rate the safety of the car on the parking lot negatively. Right after leaving the premises, I noticed a disturbing noise coming from the wheel. At first, I thought it was just a stone, but after pulling over it turned out that a screw was stuck in the tire. In addition, I noticed a few new scratches on the car body that definitely weren’t there before. When I contacted the parking staff by phone, I was told they were not responsible. This was disappointing, as the car was handed over in good condition.
Luckily, I managed to fix the tire quickly at a nearby mechanic, but overall the experience left me with dissatisfaction and disappointment. The transfer service itself – definitely a plus, but the safety of vehicles needs serious improvement.”
Thanks for your feedback. I'm sorry to hear this. The best thing to do is what you have already done, speak to the car park regarding this, they will be able to look into this further.
Thanks for your feedback. I'm sorry to hear this, the airport is very strict if you enter their wrong car park. Sadly, this is the airport that have charged you this rather than ourselves.
“The parking and transfer to the airport was acceptable. I was given a buisness card and told to phone when we returned. Upon our return at 11:30 PM, we couldn't locate the card. Everything out on the airport floor. Nothing. I couldn't get a taxi to take me to the car park. Too short a trip. So we looked on the internet, the confirmation text and used AI to find the phone number for the Liverpool site at Venture Business Park. NOTHING. We couldn't find any phone numbers. Just a live chat that didn't respond. So I had to walk from the airport to the car park (over a mile) at midnight and retrieve the car. I was told it was my fault as I lost the card. Fair enough, but why the lack of phone (or any type of) contact to ANY part of the nationwide orginisation? What's to hide? I got my car and had to pay another £6 to collect my wife and luggage. I would never use this firm again. Apparently, the reveiws on Trustpilot concur. It's a shame I didn't check them first.”
Thank you for your feedback. I'm sorry to hear that you lost the card that the car park gave to you. All of the contact details for the car parks are on the confirmation emails that we send. Also, if you look up In2CarParks on Google, you will find their telephone number to call, which is open 24 hours a day.
“Wrong arrive waited 40 minutes for car usually good won't use them again my as well use multi only a tenner more and don't have to wait 30 mins for pick up”
