“On arrival home I contacted the number given to be collected. I was told the car was ready to be collected. I had to ask about being picked up and was told it would cost us £7 each. I explained that was not what I agree when I booked. We were then collected and taken to a different place to where the car was dropped off with no explanation given as to why the car was moved.
Quite concerning.”
“You ga e in adequate instructions to me and only provided post code which took me into car park1 £8.88 to exit then to carpark 3 £30.00 to exit
If you had given the instruction pass 1 and 3 wears 100 meters on right it would not have cost a additional£28.00”
“Stressful start to our holiday postcode given was nowhere near meet and greet went to two other car parks before the second one ran our reg number and gave us directions in time to meet our flight”
“Trying to find the entrance was horrific. It is most deffiently not sign posted. We were so close to missing our flight because we wete going round in circles.”
“The staff were pleasant, but I do not recommend using this car park because my vehicle was taken out for a private trip! There was a difference of about 4 miles on the odometer; someone tried to turn off the dashcam but only blocked the recording of the return leg, so the footage from July 2, 2026, at 11:57 PM—the night before I returned—was preserved. I had been certain my car was safe, but I was proven wrong. This is outrageous and completely undermines trust in the company. I will never use this car park again.”
Thank you for your feedback. We will speak to the car park operator regarding this as your car is only moved between the reception area, and main car park, then back again on your arrival back for your car.
“Badly organised arrival. Very poor initial signage on approach. Very tight space at almost full to rear approach once we located arrival point.
On return/leaving your premises again poor signage. Leaving the worst until last:- EXITING THE PARKING BUILDING (ex multi-storey main parking it would seem) to actually locate YELLOW EXIT was only thanks to eventually seeing a helpful person who directed a poorly laid out "ESCAPE ROUTE ". Far far worse than when last used. Won't happen again.”
Thank you for your feedback. The airport are currently having works completed which is making the signs confusing. We will tell them about your experience to help improve.
“Parked where i had parked before, When leaving I was asked for £180.00 and told I was in the wrong place. I finally got out by paying an extra £18 to get the bar lifted. I firmly believe this is a planned scam.”
Thank you for your feedback. This is not a scam. You parked onsite at Liverpool Airport. We will speak to the airport to ask them why they charged you extra. They would only do this if you departed the car park after the time you were booked until.
“On the day we returned the key safes had moved from level B to the basement at the very end of the airport. There were no members of staff at the old safes to redirect everyone. It cost us a lot of time and patience to get our car keys back. Not happy at all.”
Thank you for your feedback. Currently as you'll have noticed, Manchester Airport are carrying out a lot of building work around Terminal 2 and they have had to move the meet and greet key safes during the time you were away. We are sorry for the inconvenience caused.
“Actual car park was fine close enough to airport. However on the way back from the airport I rang to be collected, we waited outside the airport. 10-15 minutes later I got a call saying the van was there across the road. The driver was extremely rude “do you want to tell me why you were over there instead of here. It’s not that hard.” I was taken aback after first assuming he was joking then quickly realising he was not by the stern, miserable look on his face. Didn’t appreciate the unnecessary attitude which I assume he felt was acceptable due to us being two young girls as I imagine he wouldn’t have had that tone with a man.”
“I paid for the parking then wanted to cancel it says on your website free cancellation I tried to cancel and was told I had to give 48 hours notice I only paid the day before I don’t think you should advertise free cancellation as thst wasent the case also I tried several times to call the number on the website and no body answered”
Thank you for your feedback. We do offer free cancellation up until 24 hours before arrival. I'm not sure which number you called, as we operate by LiveChat or emails. If a cancelation request had come in more than 24 hours before arrival, we would have been able to cancel your booking.
“Ok on arrival, no problems. But on return they took an hour to pick us up from terminal to return to our car, 2 phones calls I made, too many excuses not good enough, never again!”
