“Paid for meet and greet but was told on the day it wasn't available, even though we'd paid extra. So we had to get on a minibus which they tried to make us pay £5 extra for. We told them we'd paid for M&G so wasn't paying it.
On arrival we rang them for our car, they said we weren't down for M&G. We told them we have the receipt in our emails. Finally came, handed us the car and we then had to pay £5 to exit the car park. Not very good.”
Thanks for your feedback. I'm sorry to hear this. I can see that you were booked for meet and greet. We will speak to the car park regarding this to understand further. I'm sorry for the inconvenience caused.
Thanks for your feedback. This has been a recent change (in the last 2 weeks) from Liverpool Airport as to where they have their drop off / collection point.
“Transfer to liverpool airport was great. No problems. However pick up from drop off point didn't happen. Rang, and were told to go to a different location. Waited ages, and after another phone call we were collected. Told we should have received an email regarding change of pick up point. We weren't. Took over 1 hour after landing to get to our car.”
“Given wrong phone contacts, so when tried to ring once arrived back, mobile number was out of reach and no one picked up land line. I mentioned to the staff about it, but he didn’t seem bothered.”
“Arrival, processing and drive to Liverpool Airport highly satisfactory. However, the return on Saturday 13th July 2024 was problematic - a 30 minute wait for collection and return to the car. When the minibus did arrive, despite my partner and I being 2nd in the waiting queue, others who arrived at the pick-up zone far later ran for the minibus and just jumped in...just like the Italians do. Not a good advert for residents of Merseyside. We, however, with the driver bumped them off.
The car parking company need either a bigger minibus or another minibus and driver for times of peak demand.”
Thanks for your feedback. I'm sorry to hear this, we will speak to the car park to understand what the delay was as you shouldn't have been waiting that long.
“Fine on the way there. Parked our car and then waited about 5 minutes to get picked up in their mini bus. Only a 5 minute journey to the airport, which was good. On the way back, the number we were given went to voicemail. Had to try a few times before we eventually got though. At 3am in the morning, we were a bit worried that we would be stuck there as we had no other way to contact them but they answered after about 20 minutes and from then we waited about 10 minutes to be picked up. On arrival at the car park, we found our car on the main road, unlocked.
Overall, not a bad experience, although could have been better on the way home. Unsure if we would use again.”
“going to airport was very good, coming back not so good, after phoning we seemed to be one of the last groups to be picked up, three of our group opted for the pick up closest to airport, whilst the other three took the longer option,mini bus arrived but had no portable step to assist step up so two sat in front. Another group of passengers couldnt get in so had to wait again for another vehicle, not very impressed, would use again with hopefully better results.”
“When we set of 20 minutes before we got to the airport, as per your instructions we rang the number provided, we could hear in the background some one saying what are they ringing now for!
We where met at the airport and my car was taken away.
On return when we came out of the airport no car I had to ring the number provided and they didn't seem to no anything, eventually after 20mins my car arrived.”
Thanks for your feedback. I'm sorry to hear this. This should not have happened. We will speak to the car park regarding this as to why the phone was going to the answer machine.
“Drop off at express carpark very good ..was told to go to same place coming back ..but the driver who dropped us did not inform us to say we were at express carpark .so stood for nearly hour in cold at 11pm and 3 phone calls later to them the guy came for us ..not a happy chappy and neither was I ..Ihr had been waiting at another car park for us . I told him nobody told us to phone and say we were at express carpark ..he drove us back to our cars like a maniac got out of minibus and swore at us saying don't tell me how to do my job !!! I had my four year old granddaughter she said that man is saying swear words nana .. absolutely disgusting attitude ..will not be using this firm again !!! The drivers should all be reading from the same page to avoid the mix up of the drop off points ..sadly one awful person can ruin the reputation..best get rid of him 😞”
Thanks for your feedback. I'm sorry to hear this. We will be speaking with the car park that you booked with so that they can speak to their driver as this should not have happened.
“Very good going left car no problem and transfer to airport was already there so no waiting around. Coming back was a different story, phoned up to let them know we had arrived back but no one answered. So we made our way to pick up point to find a long queue and only 2 drivers working. We ended up waiting for 30-40 minutes in the cold & rain to be taken to our car.”
“I rang at 3am after I'd collected my luggage & before walking to the pickup point. I had to call again at 3.25 as I was still waiting for the vehicle to arrive! It came a few minutes later...I was not expecting to have to wait that long to be picked up.”
“Drop off and shuttle to airport was great and efficient. The pick up at 2:30am shuttle took time as several flights came in close together and there was only one shuttle bus on which took a few trips and we were waiting a while - but still good value for money and I will use the service again”
