“Unprofessional in the extreme. I followed the instructions to the letter on arriving back to Liverpool Airport. I even called twice to make absolutely sure I was stood in the right place. I was. What they didn't say was the vehicle could be behind 10 other taxis /pick up buses with no distinguishing logo Barr a small one only seen sideways on. Stood iehete instructed 43 minutes until I decided to wander from where instructed to wait and by chance see it. I had kept my eyes peeled the whole time. When I mentioned it to the driver he immediately accused me of lying. Sensing he was hostile I thought I'd mention it in reception instead. Again I was aggressively accused of lying. When I said I had the calls on my phone to prove I wasn't lying. I was told I was stood in the wrong place. I said I rang to check where to stand. Then he shouted at me F+?# Oxf!! And don't come back!! My jaw dropped.. Not the kind off people I want to be trusting my car to?? If you read trip adviser reviews they are very scathing & very shocking of this firm. AVOID!!! So mistrustful of the people running this firm are of this firm was Ii felt the need to thankfully inform/update that I am no longer at the address address I was at. Probably trading standards should be contacted.”
Thanks for your feedback. I'm sorry to hear this. We do not expect this of our car parks. We will be speaking to the car park urgently to understand what happened on this occasion.
“Got to give a star and on my experience 1 star is probably about right as was advertised as transport to and from the airport that is no longer available i should have received information about this and offered to cancel with full refund or been offered at a lower price but had neither options very poor advertising”
“Recently parked my car there, inside the building.. 45 mins later I got an alert to my car that it had been bumped (360 shield alert)
No 1 informed me and when I returned to collect car it was dark and couldnt check damage.. nxt day I checked car and it was filthy like it been drove off road, clean car to find small damage, called up to get no answer.. parked here many times for over ten years, but bet much doubt I will again”
“This is not a meet and greet car park, when we arrived we were told we had to walk to the terminal because they had nobody to transfer us even though we had an austic person in there pyjamas. The site is offsite not in the terminal and you also have to pay additional fees if a transfer is available. If your car is parked outside there is a sign saying that they are not responsible for your car or any damage.
Absolutely unbelievable charging meet and greet prices utter disgrace and deception.
Worst place i have ever used!!!”
“Extra payment is taken for the shuttle when already paid in full for parking.
When on a business trip unable to add into existing invoice as it already has been issued.
No notice about the Extra £5 on the website.”
“I haven’t parked I was asking for the refund
I still haven’t got my refund back
And when I tired to talk to people directly of the car park to claim for my money they were rude arrogant and unhelpful unprofessional
The worst experience I ever had with customer service
No place to complain and get money back
I won’t recommend that service at all
I spent 83 pounds didn’t get service”
“Thought my car was parked where I left it,near the airport. I discovered via my dash cam, it was parked a mile or so away on carpark near some tile and bathroom store.
Seemed strange when I got in my car, the seat had been altered and my dash cam was hanging down. Not saying it done by them but I didn't think my would be moved so far from the airport.”
I'm sorry to hear this. Everyone seems the find the car park OK, and we also provide the telephone number on the booking confirmation so that you can also call the car park for any directions / issues.
“My car has been scratch all down my passenger side and a small Dint in my rear bumper so not happy with how my car was treated and they did not say a word to me so not happy with that It getting us to the airport and back very good service just how my car was left”
Thanks for your feedback. I'm sorry to hear this. I can see that you parked at the airport's onsite car park. Sadly, they are very strict on delays and they can charge if you have overstayed.
“We pre booked parking but struggled to find location ( due to the awful road set up at Liverpool airport ) we asked for directions and we were told to go into the multi story beneath the Hilton hotel . A ticket was issued to us with a bar code and our registration number . When we returned to pick up our vehicle the message said not valid as short stay ticket and we were forced to pay £58 to get out , that’s on top of the pre paid we had paid you . The person who paid was the person I was supporting and she suffers with mental health problems , this has caused her great stress and is something she can’t really afford .”
Thanks for your feedback. You had pre-booked with us so you shouldn't have had to pay anything else. Please contact the airport and ask them to refund you, quoting our booking reference number as they will see that you have prepaid and will explain why they charged you £58.
“When we arrived we were not met at the airport but told that the service wasn’t available that night and to take the car to the office and we’d need to walk to the airport - with three heavy bags. I think some type of refund should be given due to it not being a meet and greet service.”
Thanks for your feedback. We were not aware of this and haven't heard from you regarding this. We will speak to the car park and understand what happened as you should have received the service you received.
“I have lost over one hour for pick me up from drop off 2 which has been changed to dtop off 1 meantime.
None information about it, finaly l took taxi for £16. They do not care about after you paid it for.”
“I have already email company about negative experience and have heard nothing back from either parking up or in 2 parked so I will never use either company again”
Thanks for your feedback. We have spoken to the car park regarding this. The car park have not covered any damage to your vehicle. We will contact you separately on this.
“Very disappointed, our meet n greet on our return to Liverpool was a no show , after calling and calling the number and waiting nearly an hour , a taxi driver took us to pick up our car, and charged us £11 to drive 1 min around the corner”
Thanks for your feedback. I am sorry to hear this. We will speak to the car park to understand why no one answered the call. They should have been answering and the driver should have been waiting for you.
“Arrived early hours of morning with children and had to wait outside for Iver half hour waiting for a taxi they use to take to airport not a shuttle as described there were lots of people waiting a long time, also had to pay £5 extra to be taken into airport even though it was stated as optional! 2 if us got in a minibus with 6 others so they are making a lot of money charging a fiver per car booking, so aswell as ours they got another £15 so good profit for them as it only Costa £5 to enter. The man behind reception was rude and grumpy. On arrival back we had to ring company as nothing turned up and we had to wait over another half hour !! Wouldn't use again.”
Thanks for your feedback. Liverpool Airport have changed the rules to their pick up and drop off suddenly. The car parks are quickly adjusting to this change and are not profiting from charging from the barrier charges.
