“When i dropped the car off and waited for the transfer shuttle, I noticed a member of staff drive my car off site. I assumed it was a temporary measure until more space was freed up in the secure car park. However, when I returned a week later and picked up my key, I was told my car was parked on the street around the corner, basically on an industrial estate. I could have parked it there myself (not that I would have!). I won't be using them again and will make sure friends and family don't either.”
Thank you for your feedback. We will speak to the car park regarding this, as it is a secure car park (as you can see when you drive in) that you had parked in and cars do not get taken off site so I'm not sure who has told you this information.
Thanks for your feedback. I'm sorry to hear this. We will contact you directly to understand what happened with your booking, however, the service is correctly advertised and the service is a good service that this car park provides.
“Didn't have any problems when departured from Liverpool, car park easily and transfer was quick and efficient. Problem arised when arrived, I had to leave children alone in airport car park! Go and take my car and drive back to the airport to pick up children and luggage . Woman was very unprofessional, shouting and unpolite. Said :you paid just for car parking, shuffle is free! Won't use again”
Thanks for your feedback. I'm sorry to hear this. We will be speaking with the car park that you booked with so that they can speak to their driver as this should not have happened.
“I paid for a Meet and Greet service only to find, on the day when telephoning them to arrange a meeting time, that Imagine ask you to drop off and collect the car in the Short Stay Car Park. This was fine, on the face of it, but I was then told by their operative that I would need to pay the £5 charge to let him out of the Car Park. When the car was dropped off, I had to pay my own exit from the same car park. Not as advertised!”
Thanks for your feedback. This should not be the case. We will be speaking to Imagine about this as they pay the exit charge for them getting your car out of the car park. I'm sorry for the inconvenience caused on this occasion.
“Couldn’t fault this service on the way out, very accommodating with having a baby with us. On the way home very different story RUDE, AGGRESSIVE, POOR TIMEKEEPING then drove like an idiot with a baby on the bus with no car seat!!! Threatened to kick us off, seems this is a recurring issue as I’ve read other reviews. Telling us they don’t collect inside the airport yet on my email says can pay £4 to be collected inside… if your running a business a providing a service a little more professionalism is NEEDED!!!”
Thanks for your feedback. I'm sorry to hear this. We will speak to the car park regarding this as the drivers should be acting responsibly. The car park you booked with is a family run car park and is always highly regarded.
Thanks for your feedback. I'm sorry to hear this. The bus is constantly going back and forth from the airport so you shouldn't have been waiting that long.
“disgraceful service arrived to find gates all locked nobody there 4.00 in the morning no notification about them going out of buisness can you advise on a refund”
Thanks for your feedback. All customers were advised of the closure of this car park and that their bookings had been transferred to another car park. We will contact you to discuss this further.
“Well give my car for 10 days came bk received it bk with birds poo all over my car anyway got home after 2 hrs of driving checked my car my Aftershave was missing my deodorant was missing and som1 obviously went through my glove department and my armrest when I contacted them they said we sorry we don’t know we will get bk to you asap called bk few hrs later they said if u need to complain ring or email the company we cannot help you left my car with THIEVING C_____… will not ever use em again ….. BAD EXPERIENCE… AND PLZ DONT USE THEM
THEY ARE THIEFS WHO GO THROUGH YOUR STUFF WHEN U LEAVE YOUR CAR WITH THEM”
Thanks for your feedback. I'm sorry to hear this. All cars are parked int he secure car park where you dropped it off. We will speak to the car park to understand what happened on this occasion.
Thanks for your feedback. I'm sorry to hear this. All the staff are usually very friendly. We will speak to them to see who was working when you were on your return.
Thanks for your feedback. I can see you booked a meet and greet service so you would have met the driver at the airport as per the instructions on the email you were sent when you booked.
“Could not find entrance to car park so therefore had to go and park in the short term car park opposite the airport due to time constraint thereby costing me £174 in total when I returned”
Thanks for your feedback. The entrance for Imagine is just before the roundabout at the airport. Did you try contacting the car park via telephone so they could give you directions?
“Arrived and went into the building to drop off car keys. Building was filled with cigarette smoke, man was very abrupt and no welcome or greeting. Dropped us off at free car park section by Shelter and told us to wait there for our return trip after phoning them on arrival back into Airport. On our return did exactly as instructed- called them at 12.10am, they said they were on their way to collect us. Still waiting to be picked up at 12.40am! (It's a 5 min journey for them). Rang them again and had a very rude man on phone - asking me "well where are you waiting". I replied "where you told me to wait when I was dropped off the other day". "I never dropped you off love" was his reply. My plane had landed an hour ago by this time and it was very cold to be outside for that length of time. Would not recommend at all. Very disorganised and a severe lack of customer care. Major training and improvements needed. Had used previously 7 years ago and had a great experience then (when depot was on Speke Boulevard). Gone seriously downhill since then unfortunately. Will not be using again 😥.”
Thanks for your feedback about the car park you parked with. I'm sorry to hear that there was an issue on your return. We will speak to the car park regarding this to understand why the team were not being very helpful on this occasion. This is unlike them. The car park that you booked with have been parking cars at Liverpool Airport for over 16 years so all should have been OK. I'm sorry for the inconvenience caused on this occasion.
“Everything was great, waited about 15 mins before we got on the minibus and paid extra £5 to the driver for entering to the drop off point closer to the airport, because of large cases”
Thanks for your feedback. All the directions, address, and contact details of the car park are found within the confirmation email that we send to you at the time of your booking. We've also not heard anything from you regarding this.
Thanks for your feedback. Car parks receive notification of your booking straight away. If you'd shown them copy of your booking confirmation email, that would have shown as proof and they would have been able to find your booking.
“I pre paid for this parking a month before using it. On the morning it did not work as it said pre booking didn’t need a ticket. There was no one to speak to and the only way to get in was to get a ticket. When leaving my outstanding balance was 85 pound to pay on Christmas Eve even though it says 45 pound on the sign and this was on top on the 45 pound I have previously paid. So in total I paid £130 pound to park for 2 nights!!”
Thanks for your feedback. After looking into this, you went to the long stay car park and parked there, rather than the drop off point to meet the driver who would take your car to the car park, then bring it back on your return. I.e. you parked in the wrong place and didn't call the driver on the contact number provided on your booking confirmation email which is not the fault of Parking Up or the car parking provider.
“The parking company doesn’t have the right dates for us.
Also the booking included a shuttle bus to and from the airport from the car park.
We were told the shuttle had been cancelled as airport charges.
And told to walk in the bad weather and we have mobility issues.
Really poor customer service and care.”
I'm sorry to hear this. We have checked with the car park, and they had the same dates that we had on the booking that you made. We will be speaking to them as to why the shuttle was not available, as this is a park and ride service that you booked.
Thanks for your feedback. I'm sorry to hear that you did not receive the email. They are sent at the time of booking. You should have been met at the airport. We will speak to the car park provider to understand why this didn't happen on this occasion. Please accept our apologies.
