“Terrible, parked indoors and left key. Came back to car outside, flattened tyre, petrol used up and battery flat. Staff didn't have a clue about how to jump start a car then complained they had other customers backing up when trying to help. But they just went back in their office, put their feet up and watched the BBC player. Was left to call RAC at 2am waiting for help which eventually came at 4.30 and had to sleep in my car.
NEVER USE THIS COMPANY. CHECK GOOGLE REVIEWS, WORST CUSTOMER SERVICE RAN BY A BUNCH OF MORONS”
“Arrived back at the car to find that some of the interior trim was missing, looks like some clumsy worker has damaged my car getting in and out of it and been on their way. Would not recommend this car park if you have a passion towards your vehicle. If you do not care about your vehicle being dinged and knocked then it’s for you.”
Thanks for the feedback. The car park staff do car about the cars they look after. We will speak to the car park to understand what happened on this occasion.
I'm very sorry to hear this. Yes, you had booked meet and greet so that was the service the car park should have provided to you. We will be speaking with the car park management to understand why this didn't occur on this occasion as that was what you had paid for. Once again, I'm very sorry for the inconvenience caused.
“I drop my car off at Imagine car park spotless having been cleaned the day before, when I picked up the car it was absolutely dirty and had obviously been left outside on the road for most if not the whole period I was away (8 days) notwithstanding this the seating position was completely altered, mirrors adjusted, the radio station changed on channels, and air conditioning switch on WHY if the car is only being moved circ 30-40 metres? I,ve no proof but given the changes made on the seating adjustments etc I would suspect the car was being used? I certainly wont leave my car there again or recommend Imagine Car Park.”
I'm sorry to hear this. Yes, your car would have only been moved a few hundred metres like you say so I can't understand why soe much had changed. We will speak to Imagine to understand this further.
“Wasn't picked up on return, after multiple phone calls was told very rudely to get a taxi back to my car, nobody in reception and my keys just left on the counter in open view of everyone”
“This was a total disaster.
We're probably going to get a ticket because we had to ask for directions, then when we found the car park the ticket machine said welcome Mrs Bentham but the barrier didn't lift and no ticket came out.
We had to ring for assistance and give them our booking reference number and they said we wasn't booked in. Luckily there was a maintenance man around who manually opened the barrier after 15 mins of arguing with them.
A total disaster and I'll not use this service again!”
Thanks for your feedback. I'm not sure why they said you weren't booked in, when clearly you were was the machine welcomed you by your name after the ANPR camera would have picked up on your car registration. I'm sorry to hear that the car park said this to you, we will speak to them regarding this.
“Don't Recommend
Lost our car keys !!
Didn't get them back for over 3 weeks after we got back in the country
Would never use them again !!
Non professional service”
Thanks for your feedback. I'm sorry to hear this! We will speak to the car park to see what happened on this occasion as this shouldn't have been the case.
“Left us in, pouring rain they could have been there when the plane comes in instead they're left at Everyone outside in the pardon rain and just sent One Mini boss when there was about 10 people waiting to get on even children”
Thanks for your feedback. We will speak to the car park regarding this to understand why there was only one bus that collected you when the conditions were like that.
Thanks for your feedback. You should have not paid anything further if you parked between the times on your booking as you had prepaid. You will be entitled to get a refund from the airport for this. Please contact them quoting your booking reference from ourselves to get this sorted.
“The date of my return was not put on the slip and had to look through every key on the board then had to be taken off site to collect it which took about two hours after i had landed and only a mumbled apology”
Thanks for your feedback. I'm sorry to hear this. We provide the address, instructions to find the car park, and their telephone number so that you can locate all of our car parks.
“Absolutely a joke! Very poor customer service when things go wrong. Was waiting for half an hour for a van to pick my family from airport. They have never arrived. Supposed to be a few minutes service only. Plus they charge extra fiver on top of your booking so it might not be the best value for money!”
Thanks for your feedback. During busy times, there can be a little extra waiting time sadly. That is due to the amount of planes that suddenly land at the airport.
“Nearly missed my flight due to staff at car park having no email or reference of my booking. Was sat outside car park for nearly 40 minutes. Very disappointed as once booked the car park should be made aware straight away”
Thanks for your feedback. As soon as you place the booking on our website, the car park are made aware of your booking, and in your case with the car park you booked at, your registration is loaded onto their ANPR system so that you can drive through the entry barrier. We will speak to the car park to understand what happened on this occasion.
Thanks for your feedback. I'm sorry to hear this. We will contact you to understand what happened on this occasion as this car park is a family run car park, running for over 16 years, and they are not dishonest.
Thanks for your feedback. The directions and address are correct for the car park you booked at. We also include their telephone number so if you are struggling to find them, you can call them.
“The driver picking us up at the airport was extremely unhelpful, unprofessional and rude. He was not willing to help us load our luggage in the car, he rather watched us struggle and try to fit it ourselves. He did not even had room in the car for both of us, but he made us squeeze in to one seat, making all the other passengers uncomfortable as well. Worst transfer experience ever.”
Thank you for your feedback. I am sorry to hear this. The driver should have been helpful. We will speak to the car park regarding this to understand why this happened on this occasion.
“totally disatisfied, the transfer transport advertised did not exist and had not been available since Covid.
my wife and I in our seventies had to drag the cases through the snow to get to the airport. Taxis apparently wil not do transfers over such a short distance. Never again.”
