I was very happy with service and management of the reservation online. It was very quick and efficient, however one of my boxes never arrived to destination. I tried to reach out to the courier and the CS of the company, but nobody was able to help me so far: GLS is redirecting me to parceldirect and pd is redirecting me to GLS. So far, no news regarding my box. I have to say that 4 out of 5 boxes were perfectly delivered though and I'd give a 5 stars for them and the service, however one of the boxes is now missing with no information about that. If there is a delay, this would be perfectly understandable and it wouldn't be upsetting, but not being able to get in touch nor get any information and be redirected to one phone number/department to another is very frustrating. So far, I don't know where my last box is.