ParcelDirect.ie Reviews

Name: ParcelDirect.ie
Address: Commerce House, 14 Washington Street West, Commerce House, 14 Washington Street West, Cork
Rating: 4.52

4.5 Rating 3,519 Reviews

89 %

of reviewers recommend ParcelDirect.ie

Company Reviews

Metrics

Info

4.5

Based on 3,519 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ParcelDirect.ie:

Welcome to ParcelDirect.ie, the Irish parcel delivery comparison site where you can save up to 80% on your courier service costs. Compare cheap courier services for your Parcel and Pallet delivery services from only €6.50, including FREE Collection. Send a parcel or pallet to over 200 countries worldwide. Parcel shipping within Ireland, and to the UK, Europe & USA, Canada, Australia & China. ParcelDirect.ie offers the lowest cost parcel and pallet courier services in the country! So for the cheapest courier rates in Ireland, look no further than ParcelDirect.ie.

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ParcelDirect.ie 5 star review on 24th January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I made a complaint months ago about a parcel that was returned to me from your French depo. It was to be delivered to my sister in law. She was was given wrong info and the parcel was never delivered. When she rang about the parcel she spent 30 mins talking to a very unhelpful man and got so annoyed when he hung up on her.The 2nd person she rang was more helpful but had no idea where the parcel was. She spent over €30 on calls. A few days later it arrived back to me. My sister said she has had problems before with your company in France. As I've used your company before and have found your staff helpful here in Ireland. I'm disappointed and my sister Inlaw was not happy as someone from your complaints department was to ring her. Months later and we are still waiting. Thank you.”

Helpful Report

Posted 7 years ago

Hi Caroline, Thanks very much for taking the time to let us know about what happened with the company in France and how your sister was left waiting so long for assistance. I am glad our team hear was so helpful and we will raise the issue with our partners to make sure nothing like this ever happens again. All the best, PD

Posted 7 years ago

“Charged me twice for pick up from chad embassy in Brussels because small bit of address missing due to their poor website design despite the embassy number in it too It’s an embassy and the only chad embassy in Europe!!! Slow delivery too”

Helpful Report

Posted 7 years ago

“One of my parcels was pretty badly damaged after it was lost and then located (electronic item sent for repair) the receiver did not point this out to me and I only found out when I got the item back from repair complete with damage. Not sure if I am more annoyed with the carrier who, seriously must have dropped the item from quite height to do this damage, or the repair company who did not inform me of the damage (I had the item insured with parcel direct)”

Helpful Report

Posted 7 years ago

Hi Sean, Thank you for your response and we are terribly sorry your parcel contents were damaged when you sent them for repair. We have been in touch with the company which handled the parcel in France and they have taken action to ensure the team responsible for your delivery do not make the same mistake again. This kind of incident is why we offer insurance when when shipping valuables. All the best, PD

Posted 7 years ago

“I needed documents sent to Spain urgent and I rang the office in cork TWICE to confirm that documents I sent on Tuesday would be in Spain Wednesday . The documents were collected Tuesday am and will not arrive until Thursday. I chose parcel direct because the comparison looked cost favourable and after ringing TWICE before I placed my order with FedEx I was assured that my documents would arrive the next day. It was sooo dissapoiting to learn that my documents would not arrive as expected.”

Helpful Report

Posted 7 years ago

Hi there, Thanks for taking the time to write your review. We are sorry your parcel was delivered a day later than advertised. Normally there is no problem collecting your parcel on schedule but there was an unfortunate glitch in FedEx's system which has since been fixed. We also get frustrated when a delivery does not go as planned and you can be sure that you will never experience an error like this again. All the best, PD

Posted 7 years ago

“Found Parcel direct service itself very good and very helpful when I had problems however the delivery itself was very poor. On both occasions I ordered an overnight service first on Monday -this was not collected until Thursday and then delivered the following Monday. And on the second occasion service took two days, collected Monday delivered Wednesday. Not what was advertised/paid for. I do think I should have received some sort of credit. As one week delivery for a 24 hour booking isnt really acceptable. That said, very friendly point of contact in Dublin.”

Helpful Report

Posted 9 years ago

Hi Richard, I am very glad you found our service so good, but am also very sorry that you were let down with the collection of your items. Although we strive to ensure a 100% collection rate, unfortunately this can sometimes happen. We hope you will continue to use our services and we will ensure this never happens again. All the best, PD

Posted 9 years ago

ParcelDirect.ie is rated 4.5 based on 3,519 reviews