ParcelDirect.ie Reviews

Name: ParcelDirect.ie
Address: Commerce House, 14 Washington Street West, Commerce House, 14 Washington Street West, Cork
Rating: 4.52

4.5 Rating 3,523 Reviews

89 %

of reviewers recommend ParcelDirect.ie

Company Reviews

Metrics

Info

4.5

Based on 3,523 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ParcelDirect.ie:

Welcome to ParcelDirect.ie, the Irish parcel delivery comparison site where you can save up to 80% on your courier service costs. Compare cheap courier services for your Parcel and Pallet delivery services from only €6.50, including FREE Collection. Send a parcel or pallet to over 200 countries worldwide. Parcel shipping within Ireland, and to the UK, Europe & USA, Canada, Australia & China. ParcelDirect.ie offers the lowest cost parcel and pallet courier services in the country! So for the cheapest courier rates in Ireland, look no further than ParcelDirect.ie.

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ParcelDirect.ie 5 star review on 18th December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick and easy to use”

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Posted 4 years ago

“Great service with no problems at all. Very reasonably priced also!”

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Posted 4 years ago

“I made a mistake on the waybill, I wrote 130 KG and I paid €352 for it but it was 130 lbs which is less than 60 KG. So, 130 KG parcel costs €352 and 60 KG parcel should cost less than half of €352. I think UPS did check its weight and refunded it to Parcel Direct but parcel direct didn't refund my money. I mailed their support service many times, in the beginning they answered some of the mails but when they notice they could pocket my money, they stopped answering. Do not use parcel direct ever. I am trying to get a sollicitors help now.”

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Posted 4 years ago

“Parcel was not collected. After i cancelled the order, the courier arrived. When i requested refund i was advised it would take up to 15 working days, fair enough. After this time had passed i had to follow up on a number of occasions to get my refund. I am aware that couriers are under a lot of pressure at present but everything about this interaction including the phone conversations were very poor.”

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Posted 4 years ago

“Excellent delivery service. Parcel was delivered timely.”

ParcelDirect.ie 5 star review on 13th February 2021

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Posted 4 years ago

“Very easy to apply and arrange international delivery”

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Posted 4 years ago

“Very happy with service. Product was delivered in 2 days.”

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Posted 4 years ago

“Absolutely super service, this will be my ne and only parcel service now, my friend is delighted with his parcel full of Cadburys chocolates lol”

ParcelDirect.ie 5 star review on 12th February 2021

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Posted 4 years ago

“Easy to get a quote and order. As long as you stay away from GLS you will be satisfied. Good prices and it is nice to see a variety of options.”

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Posted 4 years ago

“Great service. Efficient, reliable friendly, good value too. What more could you ask for?! V happy customer.”

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Posted 4 years ago

“I sent parcel with parcel direct to Manchester since 27/01 until today not arrived and parcel direct doesn't care about my delivery”

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Posted 4 years ago

“What can i say - very easy to use, helpful and timely what more can a customer ask for in such troubling times....Well Done!!!!”

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Posted 4 years ago

“I found ParcelDirect to be the cheapest in the market and their website extremely user friendly. I would highly recommend them.”

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Posted 4 years ago

“Cheap and easy to use. Good information regarding legislation and packing.”

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Posted 4 years ago

“Professional, safe & easy to use website, clear & user friendly! Clear labels to print off & prompt collection from my home to its destination!! Definitely recommend to friends & family 👌”

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Posted 4 years ago

“I have used parcel direct a few times now and find them to be efficient and helpful with great communication. Happy to recommend”

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Posted 4 years ago

“Unprofessional, unreliable. 3 days waiting for parcel to be collected. 7 days later the parcel arrived at its destination (80km away) goods were spoilt and had to be thrown away. When I complained I was told I should ve read the terms and conditions”

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Posted 4 years ago

Hi, Thank you for your review. We are sincerely sorry for any hassle caused and the delay on delivery. Please contact us at supprt and we will take a look at this for you. All the best, PD

Posted 4 years ago

“Took my money and then delivered the parcel back to me a month later.”

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Posted 4 years ago

Hi, Thank you for your review. We are very sorry your parcel was returned to you. Please can you contact us at support and we will look into this. All the best, PD

Posted 4 years ago

“Spoke to someone on the phone first very helpful and booking online was fairly easy so impressed will be using them again”

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Posted 4 years ago

“Collected a parcel on Jan 11th to go to UK. Feb 9th still not delivered. Seem to have no more information than the tracker.”

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Posted 4 years ago

Hi, Thank you for taking the time to review our service. I am very sorry for the hassle in this order. There is a lot of customs delays out of our control at the moment. Please can you contact us at support and we will try to get an update on this. All the best, PD

Posted 4 years ago

ParcelDirect.ie is rated 4.5 based on 3,523 reviews