ParcelDirect.ie Reviews

Name: ParcelDirect.ie
Address: Commerce House, 14 Washington Street West, Commerce House, 14 Washington Street West, Cork
Rating: 4.52

4.5 Rating 3,522 Reviews

89 %

of reviewers recommend ParcelDirect.ie

Company Reviews

Metrics

Info

4.5

Based on 3,522 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ParcelDirect.ie:

Welcome to ParcelDirect.ie, the Irish parcel delivery comparison site where you can save up to 80% on your courier service costs. Compare cheap courier services for your Parcel and Pallet delivery services from only €6.50, including FREE Collection. Send a parcel or pallet to over 200 countries worldwide. Parcel shipping within Ireland, and to the UK, Europe & USA, Canada, Australia & China. ParcelDirect.ie offers the lowest cost parcel and pallet courier services in the country! So for the cheapest courier rates in Ireland, look no further than ParcelDirect.ie.

Visit Website

Write Your review

Tell us how ParcelDirect.ie made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

ParcelDirect.ie 5 star review on 18th December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is the first time that I use Parcel Direct. I must say I was delighted with the easy inscription in order to send my parcel to Belgium. I especially appreciate the fact they collect my parcel at home !!! I highly recommend ParcelDirect !!! Martine from Killarney”

Helpful Report

Posted 3 years ago

“ParcelDirect is the best and also the cheapest courier service I have ever used.”

Helpful Report

Posted 3 years ago

“As a First Time User of ParcelDirect.ie I found it really easy to use and very convenient.”

Helpful Report

Posted 3 years ago

“Parcel Direct have a shocking service, they have billed me 88 euro for a parcel they did not deliver,fed ex customer service is even worse.I was also billed 30 euro for original deliver..so I have now paid 118 euro for a parcel I delivered myself..I paid for a parcel to go to Germany in 2 days it was returned to me 5 weeks later ..shocking.”

Helpful Report

Posted 3 years ago

Hi Aidan, Thanks for taking the time to let us know about your shipment and sorry for any trouble you had with the shipment. I am a bit confused about the issue with this shipment. If you email my colleague at support@parceldirect.ie with the order number, we will look into this straight away. All the best, PD

Posted 3 years ago

“Excellent service from ParcelDirect,parcel collected from my house,arrived on time,would definitely use them again.”

Helpful Report

Posted 3 years ago

“Good service, no complaints, would recommend.”

Helpful Report

Posted 3 years ago

“Easy, reliable service hassle free way to ship internationally”

Helpful Report

Posted 3 years ago

“Nobody informed us that we need to print out email so that Fed Ex can collect the parcel/document. Now they want a second collection arrangement.”

Helpful Report

Posted 3 years ago

Hi Trnc, Thanks for taking the time to let us know about your shipment. With this service, you are informed that a 'Printer Required' at the beginning of the booking process. This is required for the barcoded shipping label so the parcel can be tracked from door to door. I am sorry if you did not see that. My colleague has rebooked the collection now. All the best, PD

Posted 3 years ago

“Short and simple, best :)”

Helpful Report

Posted 3 years ago

“Very easy to organise”

Helpful Report

Posted 3 years ago

“Excellent service from start to finish. I could not have asked for more. Collected within 10 minutes of registering and delivered on time. clear tracking information and very good service when a query was made.”

Helpful Report

Posted 3 years ago

“Such an easy process. The parcel was collected ahead of time and arrived 24hrs early - Magic! Been a bit apprehensive of using this service for the first time the collection, tracking and ealry delivery will make me use this service again”

Helpful Report

Posted 3 years ago

“What a useless courier firm! I left my package at the nominated drop-off point on 20th December, since which time the Tracking has read only "Shipment information sent to FedEx 20-12-2021 10:06" and the parcel has not moved anywhere. So this afternoon, 31st December, I went back there (in despair and disgust) and retrieved it. Now I'll have to go through the whole performance all over again, with a firm that can be relied on!”

Helpful Report

Posted 3 years ago

“Not impressed. It’s taken far too long. Parcel picked up promptly yesterday morning and won’t be delivered to Celbridge until sometime tomorrow. That’s at least 48 hours and it cost”

Helpful Report

Posted 3 years ago

“Site was very easy to navigate, great choice of services to match timeframe and budget. Fast and efficient email receipt. Booking was easy, stress free and extremely efficient. Will definitely use this service again!”

Helpful Report

Posted 3 years ago

“Great service parcel collected at door”

Helpful Report

Posted 3 years ago

“A big thank you to Parcel Direct for saving our son’s family Christmas in England and in turn making our Christmas at home in Dublin. We had used Parcel Direct’s express service both before and during Covid and always with an excellent result. But this time round we hadn’t reckoned with the heady mix of Brexit, Omicrom and English Customs. We were riveted to the tracking screen as Christmas week kicked off but our very large parcel was not budging from the Castle Donington Hub. Parcel Direct stayed in touch daily by phone and email updates and we were reassured they were going to get a result- this was a large parcel of Christmas gifts from the wider family and like Santa had to deliver on time..... Early on Christmas Eve morning our tracking screen magically changed to “Out for delivery” and at lunch time a call from our son that the parcel had arrived. Relief and joy all round. Thank you Parcel Direct for a job well done in difficult circumstances and a Big Shout out in particular to Stephen Mealy.”

Helpful Report

Posted 3 years ago

“The order was placed on 15Dec with the collection next day. It was picked up on time on 16Dec, however, it was never delivered. It was containing a Christmas gift order and it was due to be delivered in 4-6 days by GLS. As of now - (28Dec), order tracking shows the parcel is on the way to its final parcel center (for last 7 days). I am very disappointed! Email was sent and I am looking for a refund now.”

Helpful Report

Posted 3 years ago

“The packet was collected in time, however, it was never delivered. Packet collected on the 15th of December, containing a Christmas gift order, due to be delivered in 4-6 days to the US by FedEx. On the 28 of December, order tracking shows the package is still in Dublin. Nobody answers the phone or emails. I am very disappointed.”

Helpful Report

Posted 3 years ago

Hi Lavina, Thanks for getting in touch and letting us know about your shipment. I am very sorry for this delay with your delivery. I understand how important this is for you. Unfortunately, there were huge delays, and the US Customs could not clear all the parcels before they were allowed entry to the USA. We are hoping all the backlogs will be cleared and delivered asap. Again, I am really sorry for these delays. All the best, PD

Posted 3 years ago

“Easy to find and use”

Helpful Report

Posted 3 years ago

Hi Jacek, Thanks for the great five-star review. ver much appreciated. All the best, PD

Posted 3 years ago

ParcelDirect.ie is rated 4.5 based on 3,522 reviews