ParcelDirect.ie Reviews

Name: ParcelDirect.ie
Address: Commerce House, 14 Washington Street West, Commerce House, 14 Washington Street West, Cork
Rating: 4.53

4.5 Rating 3,468 Reviews

89 %

of reviewers recommend ParcelDirect.ie

Company Reviews

Metrics

Info

4.5

Based on 3,468 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ParcelDirect.ie:

Welcome to ParcelDirect.ie, the Irish parcel delivery comparison site where you can save up to 80% on your courier service costs. Compare cheap courier services for your Parcel and Pallet delivery services from only €6.50, including FREE Collection. Send a parcel or pallet to over 200 countries worldwide. Parcel shipping within Ireland, and to the UK, Europe & USA, Canada, Australia & China. ParcelDirect.ie offers the lowest cost parcel and pallet courier services in the country! So for the cheapest courier rates in Ireland, look no further than ParcelDirect.ie.

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ParcelDirect.ie 5 star review on 24th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and Easy to use”

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Posted 3 months ago

“Brilliant service ,easy to use and a great selection of couriers ,I highly recommend 🌟 🌟”

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Posted 3 months ago

“My parcel was collected on the 8th of May and scheduled for delivery on the 9th. As of today, it still has not been delivered, and I have received no updates or explanation from the company. I’ve made numerous phone calls, only to be told repeatedly that the parcel is lost and a case would be opened to investigate — yet no one has followed up. This level of service is completely unacceptable. My client has been left without a vital machine, causing her to lose business, which reflects poorly on both of us. Communication has been virtually non-existent, and I’ve had to chase for information at every step. This experience has been deeply disappointing and has caused significant disruption. I expect better from a professional delivery service.”

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Posted 3 months ago

“Great service. Very easy to book a pick-up for delivery. Highly competitive prices, pick-up driver was very professional and courteous. Would definitely recommend this service and use them again.”

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Posted 3 months ago

“Disappointed with “Overnight” Service – Not Delivered as Promised I’m very disappointed with my recent experience using ParcelDirect.ie. I paid €19.19 for overnight courier service, expecting quick delivery as promised. My parcel was picked up on Monday, May 19, 2025, at 11:54 A.M., but today is Wednesday, and we’ve only now been told to expect delivery sometime between 3 and 6 PM. This delay defeats the entire purpose of paying for an overnight service. The standard delivery cost was only around €8.99, so I paid a significant premium expecting reliable next-day delivery. Unfortunately, the service did not deliver as advertised. This experience has left me frustrated and unlikely to use ParcelDirect again. Charging customers for a premium service without fulfilling the basic promise is unacceptable. I hope the company takes this feedback seriously and reviews how it handles express service commitments.”

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Posted 3 months ago

“Very affordable price. Thanks”

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Posted 3 months ago

“V good. makes complicated easy well done”

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Posted 3 months ago

“Excellent service , fast and reliable! Will use again !”

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Posted 3 months ago

“Great that you gave me a choice of couriers, but let down by the fact that the courrier failed to show. I booked an express service that cost me over €60 using UPS and courier did not show. Will be looking for refund.”

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Posted 3 months ago

“My first time using Parcel Direct and I found it easy to set up and use.”

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Posted 3 months ago

“Excellent service and easily tracked all the way and was delivered on time. Will use again”

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Posted 3 months ago

“Very easy to set up and very good value and service”

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Posted 4 months ago

“Excellent service, easy to track, no issues with delivery”

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Posted 4 months ago

“I was looking for a courier service and came across ParcelDirect amongst others. ParcelDirect site was very easy and quick to use and the price and speedy delivery was excellant. I will definitely use them again”

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Posted 4 months ago

“A good company to deal with, there was an issue with a misplaced package but Patrick in the office sorted it out, kept in contact with us until item was found (which was the same day). Would highly recommend Patrick, very efficient, easy to communicate with and does a great job.”

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Posted 4 months ago

“Easy to book, competitively priced and far better than other operators ...would use again”

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Posted 4 months ago

“Always on time.”

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Posted 4 months ago

“So simple to use this website and to get the best Quote for sending parcels. I am very impressed and will be recommending to others.”

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Posted 4 months ago

“Very easy to use and gives you a break down of every price”

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Posted 4 months ago

“We are very disappointed with this service. It said next day delivery on your website. We are now nearly waiting three weeks for my daughter’s suitcase with all her clothes in it and to make matters worse you seem to have lost it in your Finglas depot. Ref no PD6274293”

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Posted 4 months ago

ParcelDirect.ie is rated 4.5 based on 3,468 reviews