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ParcelDirect.ie Reviews

4.5 Rating 3,672 Reviews
89 %
of reviewers recommend ParcelDirect.ie
Company Reviews Metrics Info
4.5
Based on 3,672 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read ParcelDirect.ie Reviews

About ParcelDirect.ie:

Welcome to ParcelDirect.ie, the Irish parcel delivery comparison site where you can save up to 80% on your courier service costs. Compare cheap courier services for your Parcel and Pallet delivery services from only €6.50, including FREE Collection. Send a parcel or pallet to over 200 countries worldwide. Parcel shipping within Ireland, and to the UK, Europe & USA, Canada, Australia & China. ParcelDirect.ie offers the lowest cost parcel and pallet courier services in the country! So for the cheapest courier rates in Ireland, look no further than ParcelDirect.ie.

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Arthur
Verified Buyer
“Disastrous. Didn't collect when they were supposed to on a Friday. It was only when I made contact that they discovered that the collection had been allocated to the wrong centre. Then had to wait all weekend before having the parcel collected eventually on the Monday. Delivery to the UK destination took longer than promised also. No customer service. Avoid.”
Helpful Report
Posted 9 years ago
Hi Arthur, Thanks very much for taking the time to write to us. I am very sorry for what happened with your shipment. I have had a look at your shipment and it does seem the collection request went to the wrong depot. Once we were made aware of this in the evening we contacted the courier to rectify this. Unfortunately couriers only work from Monday to Friday, so the next collection slot was the following Monday. From looking at the tracking it seems it was collected on the Monday and delivered on the Wednesday which would be within the timeframe. We are of course very sorry for your experience and if you choose to use us again we will guarantee a first rate service. All the best, PD
Posted 9 years ago
David
Verified Buyer
“Real pack of wasterals”
Helpful Report
Posted 9 years ago
David
Verified Buyer
“It would be remiss of me to go in with all guns blazing but parceldirect.ie have given me no choice, last August I sent a painting to Oxford, England, it was wrapped to an inch of its life with bubble wrap and corrugated board, the type used but auctioneers. After a little difficulty trying to get it into the system ( HxWxL part of submission is lacking) the parcel went on its way..... it arrived damaged, so badly damaged I had to send the artist over to repair the paint work. I informed parcel direct on many occasions and typical of the country we live in, plamassed to the high hilt. Nothing has been finalised and all I wanted was the €300 that the carrier automatically covers for, nothing more, nothing less... have changed companies as this will never be concluded.”
Helpful Report
Posted 9 years ago
María Eugenia
Verified Buyer
“Stephen: 2015 unresolved incident: these are my emails: Nobody has come to my house to pick up the parcels today (friday 13)!!!! Nobody answers the phone or my emails. What I am supposed to do??? Give my money back urgently! 193€. Order: PD0001560. Eugenia Lardizabal I am still waiting for your replay. The company has the responsibility to give our money back( 193€ al least!!). We have been to UPS (standard. Dublin) on Monday trying to send the 3 packages and the cost was very high. We were obliged to pay again for the delivery. The situation has been a disaster, we have had to leave the 3 packages (70 kg) in Ireland. We have lost lot of objects (electric appliances, clothes, cooking utensils, toys, etc) and money. I look forward to your reply as soon as possible. Eugenia We are really pissed, we just want the money back (193 euro). How many phone calls (and emails) have we made since the 13th of March?? every single week we waste money for nothing, the kind of answers we receive are "the boss isn´t here, call later" or "we will call you back", but I am still waiting..., or " don´t worry the money will be soon in you bank account ", which is not true, and so on... and regarding to the emails you never reply. We need to know if you are going to give our money back or not!!!. Eugenia Lardizabal”
Helpful Report
Posted 9 years ago
Hi Maria, Thank you for taking the time to write to us, I will ask someone to contact you and Paolo directly as I am not sure what has happened with this shipment and if it was collected or not. It was in 2015 so we will have to investigate what occurred, but I am very sorry for your upset. We will work now to make sure this is resolved All the best, PD
Posted 9 years ago
Paulo
Verified Buyer
“Worst service ever! They didn't provide the ordered service, charged the full amount in advance and refused to refund. Had to wait over three months and got my money from the bank via charge back claim. I will never use their service again!”
Helpful Report
Posted 9 years ago
Hi Paulo, Thank you so much for taking the time to write your review. I am very sorry you feel the way you do about the service. Your order was for a pallet service 2015. You chose our pallet service, but did not have a pallet or your items prepared for delivery. We did try to arrange another service for parcels, but you would not accept this. We did return the money directly to your credit card. But again I am so sorry you did not have a good experience with our company and I do hope you will consider using us again, All the best, PD
Posted 9 years ago
ParcelDirect.ie is rated 4.5 based on 3,672 reviews
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