ParcelDirect.ie Reviews

Name: ParcelDirect.ie
Address: Commerce House, 14 Washington Street West, Commerce House, 14 Washington Street West, Cork
Rating: 4.53

4.5 Rating 3,369 Reviews

89 %

of reviewers recommend ParcelDirect.ie

Company Reviews

Metrics

Info

4.5

Based on 3,369 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About ParcelDirect.ie:

Welcome to ParcelDirect.ie, the Irish parcel delivery comparison site where you can save up to 80% on your courier service costs. Compare cheap courier services for your Parcel and Pallet delivery services from only €6.50, including FREE Collection. Send a parcel or pallet to over 200 countries worldwide. Parcel shipping within Ireland, and to the UK, Europe & USA, Canada, Australia & China. ParcelDirect.ie offers the lowest cost parcel and pallet courier services in the country! So for the cheapest courier rates in Ireland, look no further than ParcelDirect.ie.

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ParcelDirect.ie 5 star review on 24th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I requested a shipment with ParcelDirect.ie and was pleased first of all to find services at prices that were not as huge as others, and then following a delivery problem they were ready to assist me and everything worked out for the best. I would use their services again.”

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Posted 1 year ago

“Parceldirect were due to collect my parcel today. My husband stayed home all day. No one came to collect the parcel. I rang the number after 5pm and no answer. My husband rang earlier in the day and they could not give a time indication for collection. We couldnt leave it out as it was snowing!!”

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Posted 1 year ago

“Very easy to deal with and arrived when they said they would to pick up the package.”

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Posted 1 year ago

“Fantastic service . Have used Parcel Direct many times before and they make it so easy . My son got his package from Ireland to Denver in three days . Delighted .”

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Posted 1 year ago

“I paid for my parcel to be picked up. It never was I emailed and got told they would try again I have emailed since and no reply no refund notting just ignored this is going on since December stay away would not recommend”

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Posted 1 year ago

“I had to send some items to family member who moved abroad. The website was so easy to use and very straight forward. Collecting the boxes from my house the following day. Very very reasonably priced in my opinion. Very happy will definitely use this again”

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Posted 1 year ago

“Super quick easy way to collect and receive parcel with great customer support! Thank you”

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Posted 1 year ago

“Always there when needed great prices swift service”

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Posted 1 year ago

“I started the process during a website glitch for the company, but when i phoned the nice guy on the call told me to try later and all would be well. the price is excellent, no silly extra surcharges added on at the end (like other companies). the forms are easy to complete. pick-up is tomorrow and if the bag gets to where it's supposed to go, i'll still be happy with the process.”

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Posted 1 year ago

“The most competitively priced delivery each time I compare with other sites -that a lot of the time now I just go straight to them. Package has always arrived to its destination in tact. Can’t fault them”

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Posted 1 year ago

“My parcel was supposed to be collected on the 19/1/2024 between 9am and 5.30pm they did not turn up for it I received no email or phone call to explain as to why it was not collected I've sent two email and rang their number at least 20 times and nobody's answerd the phone or emailed me back to let me know why this has happened they were good enough to take my order and payment but not good enough to get back to me customer service is appalling”

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Posted 1 year ago

“Niel from Fedex is so helpful and friendly with my parcel delivery all the time.”

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Posted 1 year ago

“A solid company”

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Posted 1 year ago

“Parcel was due to be collected on thursay, driver rang doorbell once and drove off when I rang parcel direct I was told it would be definetely collected friday...waited but no collection. No contact until I emailed the following tuesday then had to bring parcel to different location to be collected finally a week later and no apologies received.”

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Posted 1 year ago

“It does not get much worse than this. Trust me. I go online to this site and choose a carrier. I get an emai saying that carrier cannot do the job. I am also told that I have been upgraded to different carrier. However, among my options, when I first booked, was this new carrier and they were, in fact cheaper !!. Parcel was not collected the next day. Parcel was not collected the day after that either. I called and cancelled. I was told,sorry you will get a refund. One month later, no refund. How about that? Emailed to no affect. Now taking further action to get my money back.”

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Posted 1 year ago

“Very easy to book a collection of a parcel for delivery in Canada at very competitive rates”

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Posted 1 year ago

“Absolutely shocking service and terrible customer service. Have used this company twice and both times my parcel was lost. The first time I chased and chased for updates and there was no proactive communication. The box could not be found so I had to send a replacement. They eventually found the missing box and delivered it to my customer as well as the replacement. I decided to give them a second chance and used them again and the exact same thing has occurred. My box has disappeared, nobody can tell me where it is and Parceldirect are no longer even replying to my emails. My customer is messaging me continuously for updates and I cannot tell him anything. No proactive communication from Parceldirect and shocking that they are now ignoring me completely.”

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Posted 1 year ago

“Great service. No hassle service. Large package picked up in Dublin on Friday and arrived at its UK destination mid Monday morning. Will be using this service again. .”

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Posted 1 year ago

“Very easy to use. Competitive prices. I will be using it again.”

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Posted 1 year ago

“Easy to deal with 🥰”

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Posted 1 year ago

ParcelDirect.ie is rated 4.5 based on 3,369 reviews