Paramount Plants Reviews

Name: Paramount Plants
Rating: 4.76

4.8 Rating 3,993 Reviews

95 %

of reviewers recommend Paramount Plants

4.8

Based on 3,993 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Paramount Plants:

Established for more than 20 years, Paramount Plants and Gardens has grown to become one of the UK's top online retailers for mature trees and shrubs. We are a North London-based plant centre with a particular speciality in sourcing, selling and shipping mature plants, shrubs, hedging and trees. In essence, we provide the plant framework for your garden or landscape direct to your door, ready for planting.

Visit Website

Phone:

020 8367 8809

Email:

feedback@paramountplants.co.uk

Location:

131 Theobalds Park Road, Crews Hill, London
EN2 9BH

Paramount Plants 5 star review on 12th July 2026

441

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I could have purchased this plant for a fourth of the price, this was one of two plants I purchased which were of poor quality. I was emailed by a customer service rep following my email of complaint and offered a nominal amount voucher to spend on line. I have now tried to contact Paramount plants on several occasions to query this offer as unacceptable - I would expect one of the plants at least to be refunded given the poor quality, least to say I have had no response to my chase emails over several days!”

Helpful Report

Posted 6 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 6 years ago

“I paid for my trees and was given a delivery date. Trees didn't arrive and I am still waiting for a full refund of £750 Not very happy at all would not recommend”

Helpful Report

Posted 6 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 6 years ago

“Unfortunately I was disappointed with my plants, three of them were very small for the big price tag, one of the azaleas wasn’t in a good condition with a lot of snapped branches, I won’t be buying again.”

Helpful Report

Posted 6 years ago

Hi Fiona We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 6 years ago

“Late delivery and wrong size shrub”

Helpful Report

Posted 6 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 6 years ago

“I was very disappointed with the quality of the salvia hot lips that I ordered for my mother’s birthday. Very brown and woody and not much growth on them. I appreciate that with a bit of love and attention, my mother might be able to regenerate them for next year but it’s not what I expected from any nursery, especially for the price ~ neither did the example photo on the website bear any resemblance to the sent items. Service when ordering was great and arrived on her birthday as requested ( albeit only the agapanthus arrived in morning and after emailing you (didn’t get a meaningful response other than someone “would check”, the salvia arrived early evening) but product let you down ~ would not order again from you I’m afraid.”

Helpful Report

Posted 6 years ago

Hi Rebecca We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 6 years ago

“On 21st May we took delivery of the 12 x Campanula and at 11.25 per plant they were an absolute rip off, such weedy speciments. I can report that half are now dead. I will not use these people ever again.”

Helpful Report

Posted 6 years ago

Hi Kathy We're very pleased you're happy with your order. We look forward to being of service again in the future. Thank you Karen

Posted 6 years ago

“Nothing like the pictures and trees were not good quality.”

Helpful Report

Posted 6 years ago

We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 6 years ago

“Plant arrived in poor condition due to the heat. Paramount plants rapidly resolved the problem and gave me a full refund. Good service.”

Helpful Report

Posted 6 years ago

Hi David We are very sorry you are not 100% happy with your plant order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 6 years ago

“Terrible quality half dead plant supplied Still awaiting a reply to my complaint. I wont give it a bad review until you have replaid to my official complaint. Tuesday 4th April 11.30 am”

Helpful Report

Posted 6 years ago

Hi Robert We are very sorry you are not 100% happy with your plant order and we're investigating your complaint, our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 6 years ago

“Disappointed. Contacted you within the 3 day time frame to advise this. No response to date.”

Helpful Report

Posted 6 years ago

Hi Claire We are very sorry you are not 100% happy with your order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 6 years ago

“Binding to tight at roots-bark damaged”

Helpful Report

Posted 6 years ago

Hi Phillip We are very sorry you are not 100% happy with your tree order and our Customer Service Team will be in contact by email to see if we can assist further. Regards Karen

Posted 6 years ago

Paramount Plants is rated 4.8 based on 3,993 reviews