PalletOnline Reviews

Name: PalletOnline
Address: Distribution House, Chemical Lane East, Stoke-on-Trent, Staffordshire
Rating: 4.72

4.7 Rating 1,892 Reviews

92 %

of reviewers recommend PalletOnline

Questions

About PalletOnline:

We are PalletOnline: The UK's top choice for pallet collection and delivery, to and from any destination in the UK and Ireland.

Proven to be the most reliable pallet delivery service in the UK, we are proud to be trusted by so many businesses and individuals to deliver a HUGE variety of goods across the UK and beyond.

✔️ Get an instant quote
✔️ Enjoy same day collection
✔️ Detailed tracking available
✔️ Insure your goods for up to £6,000!
✔️ Dedicated customer support team

If you're looking for a reliable and cost-effective pallet delivery, you've come to the right place! Ship your pallets anywhere in the UK, including mainland, highlands and islands, quickly and safely, with PalletOnline!

But don't just take our word for it - see what our customers have to say!

Visit Website

Phone:

01782525332

Email:

support@palletonline.co.uk

Location:

Distribution House,
Chemical Lane East,
Stoke-on-Trent
Staffordshire
ST6 4FB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect service delivered 1day early great communication would def use again”

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Posted 3 years ago

This is fantastic to read, George. Thank you for your review, and thank you for choosing PalletOnline 😃

Posted 3 years ago

“I am not a big customer as I rarely use pallets. This company and the driver went out of their way to assist my delivery. The timing of both collection and delivery was spot on. I cannot praise them highly enough other than to say they went beyond the call of duty - Thank you”

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Posted 3 years ago

Thank you for the great review, Oliver. We always strive to provide the very best service we can offer. I'm so pleased that the timing was spot on for both collection and delivery, and it's great to know the driver went above and beyond for you. I will pass your feedback on to the depot 😃 Thanks for choosing PalletOnline.

Posted 3 years ago

“although my pallet has not arrived i will give pallet online a great big five”

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Posted 3 years ago

Thanks for the great big 5, Sandra 🤩 Feel free to pop back here and update your review once your goods have been delivered. In the meantime, please don't hesitate to chat with us via the website if you have any questions.

Posted 3 years ago

“I have now used Palletonline a couple of times. Easy booking system, good tracking, quick communications (issue with delivery day due to RTA, delivered early next day instead). Great value with options for different pallet size. Would recommend and will be using again.”

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Posted 3 years ago

What a fantastic review, Amy! Thank you for your kind words. I'm sorry to hear about the small delay in delivery, but it's great to hear that you found the booking process easy and that our customer care team were quick to assist. We look forward to delivering more pallets for you in the future.

Posted 3 years ago

“Good reliable service. Highly recommended.”

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Posted 3 years ago

Thank you for the fantastic review, Akwasi! It's great to hear that you would highly recommend us. Is there anything we could do better to turn those 4 stars into 5? Best Regards, PalletOnline

Posted 3 years ago

“Very user-friendly platform and always responsive, always solution-oriented customer support.”

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Posted 3 years ago

Thanks for your review, Omer! We're thrilled to hear that you found our website user-friendly and responsive. Our team continually advances our technologies to make the booking process as quick and easy as possible, so it's great to read this feedback. Thanks for choosing PalletOnline.

Posted 3 years ago

“Hello I was really happy with the delivery I knew it would take a wee while for delivery due to my location if the pots fish like they should do I will be ordering some more and using yourselves for delivery”

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Posted 3 years ago

Hi Lachie, Many thanks for your review and kind feedback - it's great to hear you were pleased with our services! We hope to see more bookings from you in the future. Kind regards, PalletOnline

Posted 3 years ago

“Good but needs development”

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Posted 3 years ago

Hi Paul, Thank you for your review and feedback. Here at PalletOnline, we strive to provide the best services possible, so we value our customers' feedback greatly. If you have time, it'd be very much appreciated if you could send over a few areas for development via our Live Chat, so that we have an understanding of what needs improving. Thank you once again for your feedback, Paul. Best regards, PalletOnline

Posted 3 years ago

“Simple & easy to book, perfect service. thoroughly reccomend”

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Posted 3 years ago

Hi Phil, Many thanks for your review and 5 stars - we're delighted to hear you found our service helpful and that you'd recommend us to others! King regards, PalletOnline

Posted 3 years ago

“It's first class easy to set up and deliver on time”

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Posted 3 years ago

Many thanks for your kind words, Graham. It's great to hear you were happy with our services! Kind regards, PalletOnline

Posted 3 years ago

“Prompt, efficient service”

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Posted 3 years ago

Many thanks for your kind words, Kevin! Kind regards, PalletOnline

Posted 3 years ago

“Excellent service thanks”

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Posted 3 years ago

Thank you for your kind words, Mohammad! Kind regards, PalletOnline

Posted 3 years ago

“Picked up on time ,delivered on time.EXCELLENT”

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Posted 3 years ago

Hi team, Thanks for your kind words and 5-star review - we're delighted you received an excellent service from us! Kind regards, PalletOnline

Posted 3 years ago

“Brilliant service, everything was great!”

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Posted 3 years ago

Hi Doc, Many thanks for your kind words - we're delighted to hear you received an excellent service from us! Kind regards, PalletOnline

Posted 3 years ago

“Excellent”

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Posted 3 years ago

Thank you for your feedback, Stephen! Kind regards, PalletOnline

Posted 3 years ago

“Excellent service, everything went smoothly.”

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Posted 3 years ago

Hi Barrie, Many thanks for your review - we're delighted to hear everything went smoothly for you! Kind regards, PalletOnline

Posted 3 years ago

“Excellent, Pallet & Wrap Provided. Collection & Delivery on-time”

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Posted 3 years ago

Hi Phil, Thanks for your kind words and 5 stars! We're thrilled to hear you received an excellent service from us! Kind regards, PalletOnline

Posted 3 years ago

“The service was so quick and stress free. The palette was collected on the same day and I was able to track the the delivery on the website. Great service highly recommended 👍🏽👍🏽”

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Posted 3 years ago

Hi Suki, Many thanks for your review and kind words - it's great to hear you received an excellent service from us and that you'd recommend us to others! Kind regards, PalletOnline

Posted 3 years ago

“Very simple, will use again”

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Posted 3 years ago

Thanks for your kind words, Julian! Kind regards, PalletOnline

Posted 3 years ago

“i had very bad experience with this company even though the the woman ( Mavi) was very helpfull and super fast to reply, i booked 3 pallets , one pallet a week from UK to Hollland through their online platform which is quite easy and simple, my last pallet was picked up safely on their lorry 2 days later they send me photos of the pallet on 3 pallets , and i was asked more to pay , i sent them a video from pic up location how pallet was wrapped and loaded on the truck, they did not have any answer apart from this , please pay another 127 pounds . very bad , very bad , its not just about 127 pounds , they have delayed for many days , and wasted our time to creat video clips and immages to prove , in the end they had nothing to say . i aws very upset , Regards My Choice Limited Liverpool”

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Posted 3 years ago

Hi there, Thanks for taking the time to write your review. I’m sorry to hear that you had some issues with your booking. I’ve had a look into this and, sadly, it looks as though your pallet tipped over in our vehicle during transit due to it being too large and unstable. After looking at the CCTV footage, it’s clear that your pallet should’ve been booked as “oversized”, as your goods were overhanging the pallet itself. It’s very important that the correct pallet spaces are booked at checkout as vehicles are scheduled based on the number of pallet spaces on the trailer. Any overhanging goods can take up unplanned space, meaning yours or another customer's delivery may get delayed. Sadly, this was the case in this instance. When your goods reached the depot, for safety reasons, we split your goods up into two pallets as the goods were too unstable to continue their journey. Safety is our main priority when pallets are shipped through the network, and, sometimes, incidents like this may cause delays while investigations take place. Fortunately, I can see from the tracking that your goods have been loaded onto the delivery vehicle, and should be on their way to the delivery point soon. To conclude, I'd like to apologise for any inconvenience this has caused you. I understand just how frustrating delays can be. To prevent these delays in future, I must stress how important it is to ensure your goods are stable enough for transit. It's also imperative that you also book the correct pallet size for your delivery too, so you don't incur additional charges. If you have any questions regarding this booking, don’t hesitate to get in touch via Live Chat. Kind regards, PalletOnline

Posted 3 years ago

PalletOnline is rated 4.7 based on 1,892 reviews