PalletOnline Reviews

Name: PalletOnline
Address: Distribution House, Chemical Lane East, Stoke-on-Trent, Staffordshire
Rating: 4.68

4.7 Rating 547 Reviews

91 %

of reviewers recommend PalletOnline

Questions

About PalletOnline:

We are PalletOnline: The UK's top choice for pallet collection and delivery, to and from any destination in the UK and Ireland.

Proven to be the most reliable pallet delivery service in the UK, we are proud to be trusted by so many businesses and individuals to deliver a HUGE variety of goods across the UK and beyond.

✔️ Get an instant quote
✔️ Enjoy same day collection
✔️ Detailed tracking available
✔️ Insure your goods for up to £6,000!
✔️ Dedicated customer support team

If you're looking for a reliable and cost-effective pallet delivery, you've come to the right place! Ship your pallets anywhere in the UK, including mainland, highlands and islands, quickly and safely, with PalletOnline!

But don't just take our word for it - see what our customers have to say!

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had staff waiting for collection and being paid overtime, no one turned up they then arrived late on the second try and told me I had to pay extra for an earlier collection on the third go I refused and cancelled The driver turned up anyway but we sent him away as we had already booked another carrier which was cheaper and went smoothly My refund was deducted what I assume was a cancellation fee Won’t use them again and will discourage anyone who asks”

Helpful Report

Posted 7 months ago

Hi Stephen, Many thanks for taking the time to write your review. We sincerely apologise for any inconveniences you encountered during your experience with our service. Your feedback is truly valuable to us. Firstly, I'd like to clarify the situation concerning the collection attempts. We deeply regret that our initial attempt to collect your pallet didn't go smoothly. In the world of logistics, unforeseen delays occasionally occur, and regrettably, some factors are beyond our control. Issues like driver illness, traffic congestion, and surges in freight volumes can all contribute to unexpected delays. On the second collection attempt, the depot discovered that the premises had closed. Unfortunately, we weren't made aware of this when the booking was made, which prevented us from notifying the depot. I can see that the team reached out before we attempted collection for a third time to see if you'd like to change to a pre-3pm, however, we completely understand your decision to decline this and cancel your booking. Sadly, because we already made 2 attempts to collect your pallets, we weren't able to refund you for the second attempt, because the driver arrived on site but couldn't complete collection as we weren't made aware that the premises had closed. However, we didn't charge for the first attempt as this was entirely out of your control. We genuinely regret that your experience fell short of your expectations, and we apologise for any inconvenience it may have caused you. Your feedback is crucial in helping us enhance our services, and we'd greatly appreciate the opportunity to make things right for you. We hope you'll reconsider using our services in the future. Thank you for your understanding, Stephen, and if you have any further questions or concerns, please feel free to reach out to us via Live Chat. Best regards, PalletOnline

Posted 7 months ago

“Very good service from this company can not fault them”

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Posted 10 months ago

Thanks for the kind words and 5 stars, Clair! It's great to know that you had a great service from us. 🤩

Posted 10 months ago

“Giving them only 2 stars sadly. Our beautiful bathtub arrived intact. But that’s to do with the fact was very well packaged. Tracking was showing the pallet would arrive on Friday and as no mention of the time I had to stay at home all day waiting. Tracking details on their web site not effective as consequence lost a day indoors. I think I will try my luck with a different carrier next time.”

Helpful Report

Posted 1 year ago

Hi Andreea, Thank you for taking the time to write your review. I'm sorry to hear about any delays you've experienced with your booking. I've had a look into this and, unfortunately, the delivery depot were unable to deliver your goods on the first attempt due to extremely high volumes and driver sickness. Logistics is an industry with many moving parts, and high freight volumes as well driver sicknesses can cause delays that are out of our control. Sadly, this looks to be the case in this instance. PalletOnline operate as part of the Palletline network, and we're extremely proud to boast one of the highest success rates in the country. Therefore, it's just as disappointing for you as it is for us when these delays occur. I sincerely apologise for the inconvenience caused on this occasion, and I must stress that this is not a common occurrence. I've sent you a private message about this booking. Kind regards, PalletOnline

Posted 1 year ago

“Great service, great value for money and very professional team”

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Posted 1 year ago

Hi Lea, Thanks for your review and kind words! It's great to hear you were happy with our team and services! Kind regards, PalletOnline

Posted 1 year ago

PalletOnline is rated 4.7 based on 547 reviews