PalletOnline Reviews

Name: PalletOnline
Address: Distribution House, Chemical Lane East, Stoke-on-Trent, Staffordshire
Rating: 4.72

4.7 Rating 1,892 Reviews

92 %

of reviewers recommend PalletOnline

Questions

About PalletOnline:

We are PalletOnline: The UK's top choice for pallet collection and delivery, to and from any destination in the UK and Ireland.

Proven to be the most reliable pallet delivery service in the UK, we are proud to be trusted by so many businesses and individuals to deliver a HUGE variety of goods across the UK and beyond.

✔️ Get an instant quote
✔️ Enjoy same day collection
✔️ Detailed tracking available
✔️ Insure your goods for up to £6,000!
✔️ Dedicated customer support team

If you're looking for a reliable and cost-effective pallet delivery, you've come to the right place! Ship your pallets anywhere in the UK, including mainland, highlands and islands, quickly and safely, with PalletOnline!

But don't just take our word for it - see what our customers have to say!

Visit Website

Phone:

01782525332

Email:

support@palletonline.co.uk

Location:

Distribution House,
Chemical Lane East,
Stoke-on-Trent
Staffordshire
ST6 4FB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use, collected on time and delivered without issues. Very competitive rates and next day delivery.”

Helpful Report

Posted 3 years ago

Thank you for your kind words, Keith! We're delighted to hear everything ran smoothly for you! Kind regards, PalletOnline

Posted 3 years ago

“Prompt service. Easy booking system online. Would recommend.”

Helpful Report

Posted 3 years ago

Hi Linda, Many thanks for your review and kind words. It's great to hear you found our services easy to use and that you'd recommend us to others! Kind regards, PalletOnline

Posted 3 years ago

“we found you guys online and we have been so impressed. quick and efficient. lovely drivers and a very clear website that was easy to use. thank you for your fab service.”

Helpful Report

Posted 3 years ago

Thank you for your excellent review, Leigh! We're thrilled to hear you found our website easy to use and that you were happy with our services! Kind regards, PalletOnline

Posted 3 years ago

“Lorry couldn’t get down to us as another as another companies artic unit got jammed up, polite and patient driver allowed me to sort out a trailer to collect from his location in the village.”

Helpful Report

Posted 3 years ago

Hi Barney, Many thanks for taking to the time to leave your review. It's great to hear you had a positive experience with our driver! Here at PalletOnline, we strive to be the best at all times. It would be great to hear what we could've done better to get 5 stars from you. If you have time, we'd be forever grateful if you could pop us a quick message on our Live Chat with a suggestion or two. Kind regards, PalletOnline

Posted 3 years ago

“Picked up and delivered on the dates quoted. Collection driver very friendly and professional. I have no worries re using the service again.”

Helpful Report

Posted 3 years ago

Hi Jane, Many thanks for your excellent review and kind words. We're delighted to hear you were happy with our services! We hope to see more bookings from you in the future! Kind regards, PalletOnline

Posted 3 years ago

“Quick easy service, same day collection, all went well.”

Helpful Report

Posted 3 years ago

Hi Jon, Thanks for your review and 5 stars - it's great to hear everything went smoothly for you! Kind regards, PalletOnline

Posted 3 years ago

“palletline completely destroyed one item of the delivery and the compensation/insurance process is very annoying and awkward”

Helpful Report

Posted 3 years ago

Hi Lisa, Thanks for taking the time to write your review. I’m sorry to hear about the damages to your goods. I’ve had a look into this and it doesn't look like you've started the claims process yet. Sadly, we're unable to offer any compensation for the damage until you submit your claim form - compensation for damaged goods is always handled by our insurance company. It's also recommended that you submit your claim within 4 days of receiving the form to minimise any delays. We work hard to offer a simple and straightforward claims process, at the same time as offering a high rate of coverage in comparison to other pallet carriers. Please rest assured that once you start the claims process, your claim will be processed quickly and efficiently, and we will offer updates to you throughout the process. To conclude, I’m sorry to hear about the damages to your goods and the inconvenience this has caused you. PalletOnline operates through the Palletline network, and we are extremely proud to boast a damage rate of less than 0.01%. Because of this, it’s just as disappointing for us as it is for you when these instances occur, but please know that as soon as we receive your claim form, your claim will be processed as quickly as possible. We look forward to receiving your claims form and we will be in touch shortly after. Please don't hesitate to reach out to us via LiveChat to discuss this booking or your claim in further detail. Kind regards, PalletOnline

Posted 3 years ago

“First pallet company I've used, and have had no reason to go elsewhere. Always picks up when they say and delivers safely. Drivers have really gone the extra mile too.”

Helpful Report

Posted 3 years ago

Thank you for your excellent review, Craig. It's great to hear amazing feedback from such a loyal customer! We look forward to seeing more bookings from you in the future! Kind regards, PalletOnline

Posted 3 years ago

“Great service, great value for money and very professional team”

Helpful Report

Posted 3 years ago

Hi Lea, Thanks for your review and kind words! It's great to hear you were happy with our team and services! Kind regards, PalletOnline

Posted 3 years ago

“The delivery was 32 drums x 25 litres of vinegar on one pallet. The pallet collapsed on the journey. We paid an extra £10 for a smaller lorry to arrive with a tail lift - who could unload themselves. This was not the case and we had to unload by hand, The lorry driver, who gave the impression the whole operation was for his convenience, was not that helpful”

Helpful Report

Posted 3 years ago

Hi Gary, Thanks for taking the time to write your review. I’m sorry to hear about the issues you’ve had with your delivery. I’ve had a look into this, and we did arrive with a tail-lift-supplied vehicle, but, unfortunately, we were unable to safely lift your pallet as it had already collapsed. Due to the nature and weight of the goods, it wouldn't be safe to use the tail-lift on your pallet, as an unstable pallet could cause further damage or injury. To conclude, we apologise for the inconvenience this has caused you, however, it’s really important that you examine your pallet beforehand so instances like this don’t occur. Kind regards, PalletOnline

Posted 3 years ago

“Excellent service, easy to use, and cost effective.”

Helpful Report

Posted 3 years ago

Hi James, Thanks for your kind words and 5 stars - we're thrilled to hear you were happy with our services! Kind regards, PalletOnline

Posted 3 years ago

“Picked up on time and delivered on time. However, despite asking for it to be picked up and delivered by a van with a tail lift, it was delivered in an ordinary transit type van with a solo driver - unbelievable. This was a 120Kg wheelchair which luckily had no batteries fitted or it would have been another 50Kg. How was the driver supposed to unload it? I am disgusted at such appalling service and will never use your company again.”

Helpful Report

Posted 3 years ago

Hi Trevor, Thank you for using our services. I'm sorry to see you were unhappy with our service. However, we are a little perplexed. We do not offer a van with tail-lift service. The minimum size vehicle with a tail lift we offer is a 7.5-tonne lorry, we have never advertised a tail lift van service. I can see no notes about providing a van in your booking. There is also no communication on our live chat system and there is no trace of a phone call on our system from the numbers you provided to offer a van with a tail-lift. I can see that you booked a tail-lift, but that would be with a standard vehicle. If a van arrived that will be due to the depot being over capacity and sending additional resources they have available to them to ensure your collection happens on time. This is usually seen as a good thing as the network attempts to maintain high service levels even within peak trading periods. You provided us with a weight of 100kg. The depot that completed the collection with the van believed that weight would be a problem for this particular vehicle and driver to collect. They did complete the collection with the vehicle. I can see that your goods were collected and delivered on time. I'm sorry that a van was sent in place of a standard vehicle, this is usually not an issue when we are stretched, but we appreciate your feedback. This vehicle would only be sent due to the demand at the collection depot on the given day.

Posted 3 years ago

“I have used many pallet companies in the past. I find Palletline the most reliable by far. Collections and deliveries are always on time. I see no reason to change for my pallet transport.”

Helpful Report

Posted 3 years ago

Hi Ian, Many thanks for your review and kind words. It's great to hear you find us reliable and punctual! We hope to see more bookings from you in the future. Kind regards, PalletOnline

Posted 3 years ago

“Very good service, like to able to track and all information was correct when viewing. Help with shipping to N.Ireland was also streamlined and useful”

Helpful Report

Posted 3 years ago

“excellent service from start to finish. Collection driver couldn't be more helpful and delivery driver contacted me by phone for where to leave pallet as I wasn't on site. I would highly recommend”

Helpful Report

Posted 3 years ago

Many thanks for your excellent review and kind words, James! We're thrilled to hear you found our services helpful and that you'd recommend us to others! Kind regards, PalletOnline

Posted 3 years ago

“Hello. Every time I have used your company the service has been excellent. The drivers are all friendly and helpful and the pallets always get to the customer on time. No criticism whatsoever.”

Helpful Report

Posted 3 years ago

Thank you for your kind words and 5 stars, Michael! We're absolutely delighted you found our services excellent! Kind regards, PalletOnline

Posted 3 years ago

“Could not have been easier to move the goods. Very competitive rates and great solution for those ad-hoc deliveries outside of the normal supply chain.”

Helpful Report

Posted 3 years ago

Hi Marcel, Thanks for your great review and 5 stars! We're delighted to hear you found our services easy to use! Kind regards, PalletOnline

Posted 3 years ago

“Very good - I changed the delivery address after having made the booking, which was easily done, and Palletonline were helpful and easy to deal with.”

Helpful Report

Posted 3 years ago

Hi Georgina, Many thanks for your review and kind words. It's great to hear you found our team helpful! Kind regards, PalletOnline

Posted 3 years ago

“As a private (non-business) customer I could not have asked for better from start to finish! Collected same day and delivered the next day at a price lower than elsewhere. Collecting driver knew the area, called ahead and reassured me of the process when collecting. Very pleased on all counts!”

Helpful Report

Posted 3 years ago

Hi Tim, Many thanks for your amazing review and kind feedback! We're thrilled to hear everything went smoothly for you! We hope to see more bookings from you in the future. Kind regards, PalletOnline

Posted 3 years ago

“Really easy and efficient process to ship a pallet. The consignment arrived as planned and in plenty of time, and passed inspection quickly at the receiving end. Would highly recommend PalletOnline.”

Helpful Report

Posted 3 years ago

Hi Will, Thanks for your excellent review and kind words - we're thrilled to hear everything was quick and easy and that you'd recommend us to others! Kind regards, PalletOnline

Posted 3 years ago

PalletOnline is rated 4.7 based on 1,892 reviews