PalletOnline Reviews

Name: PalletOnline
Address: Distribution House, Chemical Lane East, Stoke-on-Trent, Staffordshire
Rating: 4.72

4.7 Rating 1,892 Reviews

92 %

of reviewers recommend PalletOnline

Questions

About PalletOnline:

We are PalletOnline: The UK's top choice for pallet collection and delivery, to and from any destination in the UK and Ireland.

Proven to be the most reliable pallet delivery service in the UK, we are proud to be trusted by so many businesses and individuals to deliver a HUGE variety of goods across the UK and beyond.

✔️ Get an instant quote
✔️ Enjoy same day collection
✔️ Detailed tracking available
✔️ Insure your goods for up to £6,000!
✔️ Dedicated customer support team

If you're looking for a reliable and cost-effective pallet delivery, you've come to the right place! Ship your pallets anywhere in the UK, including mainland, highlands and islands, quickly and safely, with PalletOnline!

But don't just take our word for it - see what our customers have to say!

Visit Website

Phone:

01782525332

Email:

support@palletonline.co.uk

Location:

Distribution House,
Chemical Lane East,
Stoke-on-Trent
Staffordshire
ST6 4FB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ordering process was pretty painless, Fran was super efficient, driver turned up on time and did a great wrapping job, load got delivered quickly, no stress operation all-round.”

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Posted 3 years ago

Thank you for your great feedback, Anthony! We're delighted to hear everything went smoothly for you. We'll make sure to pass your kind words on to Fran! Kind regards, PalletOnline

Posted 3 years ago

“Excellent service thank you.”

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Posted 3 years ago

Hi David Thanks for your review and great feedback. It's great to hear you received an excellent service from us! Kind regards, PalletOnline

Posted 3 years ago

“Very good service, picked up and delivered when they said and a reasonable price.”

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Posted 3 years ago

Hi Allan, Many thanks for your 5 stars and kind words - we're thrilled to hear you received a great service from us! Kind regards, PalletOnline

Posted 3 years ago

“All good, decent prices, great service”

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Posted 3 years ago

Thank you for your kind words, Andy! It's great to hear you received an excellent service from us! Kind regards, PalletOnline

Posted 3 years ago

“Very accommodating, on time, polite, great value. Couldn't ask for more.”

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Posted 3 years ago

Hi Helen, Many thanks for your review and kind words - we're delighted to hear everything went smoothly for you! Kind regards, PalletOnline

Posted 3 years ago

“Great Service.”

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Posted 3 years ago

Thank you for your review, Lorraine. We're thrilled to hear you received a great service from us! Kind regards, PalletOnline

Posted 3 years ago

“BRILLIANT - parcel was easily collected and delivered - fantastic service and easy, great value.”

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Posted 3 years ago

Thank you for you review and kind words! We're thrilled to hear everything went smooth and easy for you! Kind regards, PalletOnline

Posted 3 years ago

“Very good service, collected and delivered on the allocated days and provided proof of delivery, will definitely use again!”

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Posted 3 years ago

Hi Laura, Thank you for your kind words - it's great to hear you received an excellent service from us! We look forward to seeing more bookings from you in the future! Kind regards, PalletOnline

Posted 3 years ago

“Really easy service to use, booked in the morning and my pallet was collected later that day. Fast delivery too, will use again.”

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Posted 3 years ago

Hi Paula, Thank you for your kind words and 5 stars - it's great to hear you found our services easy to use! We look forward to seeing more orders from you in the future! Kind regards, PalletOnline

Posted 3 years ago

“Great Service, Contacted and Collected on Monday and Delivered as promised on Wednesday. Would use again.”

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Posted 3 years ago

Hi Eric, Many thanks for your kind words and great review. We're thrilled to hear you received an excellent service from us! We look forward to seeing more bookings from you in the future! Kind regards, PalletOnline

Posted 3 years ago

“Arrived as expected with an amenable driver and delivered on time.”

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Posted 3 years ago

Thank you for your review, Graham! It's great to hear you received a great service from us! Kind regards, PalletOnline

Posted 3 years ago

“Executive service for very reasonable money. These guys transported a pizza oven from Scotland down in Surrey within 24hrs Shipment taken care of from collection to delivery Keep going!”

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Posted 3 years ago

Hi Xhanluka, Thank you for your very kind words and great feedback. We're delighted to hear you were happy with our services! It's what we do best! Kind regards, PalletOnline

Posted 3 years ago

“Excellent service,drivers are helpful and price is very reasonable”

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Posted 3 years ago

Thank you for your kind feedback, Steve! It's great to hear you were happy with the price of our service! Kind regards, PalletOnline

Posted 3 years ago

“Delivery was as promised. Very good and easy to deal with.”

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Posted 3 years ago

Hi Marina, Thanks for your kind words and 5 stars - we're thrilled to hear you found our services easy to use! Kind regards, PalletOnline

Posted 3 years ago

“Worst company I have dealt with never use them again”

Helpful Report

Posted 3 years ago

Hi Sean, Thank you for the review. Unfortunately, this review is inaccurate as you well know. There were no issues with your booking from our side. When your goods were initially taken to the delivery point there was no one available to accept the goods. This resulted in a small additional charge of £30 to send the vehicle out again the following day again. Unfortunately, pallets being delivered multiple times does incur an extra cost as it's much more costly to send out pallets again than much smaller items like parcels. They take up quite a bit of space on the trucks they go out on. Truck drivers must also be paid, on top of the additional logistics of adding the goods to another route and moving them to another vehicle, unloading them at the depot and reloading. You refused to pay the fee and threatened us with a poor review if we insisted on it, which you had previously agreed to cover in the terms of service. As you were so adamant (and slightly rude) about it, we did offer on this occasion to split the fee with you so we can move forward and deliver the goods for your customer - you did not respond to this offer. On the second delivery attempt, there was again no one onsite to deliver the goods to. This time our team managed to get in touch with the delivery point and we found a solution by offloading the goods in a safe place to avoid paying additional fees. Your fee to us is still outstanding. In this case, we will cover it and ask that you stick to your word of not using our service again. Thank you for your time.

Posted 3 years ago

“great user-friendly experience, effortless. Both collection and delivery exactly as requested. Good service”

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Posted 3 years ago

Thank you for your kind words, Paul! It's great to hear you received an effortless service from us! Kind regards, PalletOnline

Posted 3 years ago

“Excellent service.Am going to book you again for the pallet return.Well done !!”

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Posted 3 years ago

Hi Gareth, Many thanks for your amazing review and kind words! It's great to hear you found our services excellent! We look forward to seeing more bookings from you in the future. Kind regards, PalletOnline

Posted 3 years ago

“Fast and efficient service”

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Posted 3 years ago

Thank you for your review, Helen! We're thrilled to hear you found our services fast and efficient! Kind regards, PalletOnline

Posted 3 years ago

“We always use PalletOnline when required, they have competitive rates and are reliable.”

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Posted 3 years ago

Hi Tomas, Many thanks for your review and kind words - it's great to hear amazing feedback from such a loyal customer! Kind regards, PalletOnline

Posted 3 years ago

“Great service. Cheap price and everything went to plan. Mavia was also a great help.”

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Posted 3 years ago

Hi Oliver, Many thanks for your fantastic review! It's great to hear you were happy with our services! We'll forward your kind words on to Mavia. Best regards, PalletOnline

Posted 3 years ago

PalletOnline is rated 4.7 based on 1,892 reviews