PalletOnline Reviews

Name: PalletOnline
Address: Distribution House, Chemical Lane East, Stoke-on-Trent, Staffordshire
Rating: 4.68

4.7 Rating 538 Reviews

91 %

of reviewers recommend PalletOnline

Questions

About PalletOnline:

We are PalletOnline: The UK's top choice for pallet collection and delivery, to and from any destination in the UK and Ireland.

Proven to be the most reliable pallet delivery service in the UK, we are proud to be trusted by so many businesses and individuals to deliver a HUGE variety of goods across the UK and beyond.

✔️ Get an instant quote
✔️ Enjoy same day collection
✔️ Detailed tracking available
✔️ Insure your goods for up to £6,000!
✔️ Dedicated customer support team

If you're looking for a reliable and cost-effective pallet delivery, you've come to the right place! Ship your pallets anywhere in the UK, including mainland, highlands and islands, quickly and safely, with PalletOnline!

But don't just take our word for it - see what our customers have to say!

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After a small hiccough, my collection was made by the appropriate sized vehicle 24 hours later than planned. The specified delivery time slot for which I had paid an additional £20 was met.”

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Posted 15 hours ago

“The company should let me know that i should have a pallet or the company should inform me to pay money so they can supplied me a pallet I need a new collection and delivery and for further information do not hesitate to contact me at 07440014853 Thank you”

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Posted 2 days ago

Hi Alphonse, Thank you for your feedback. I'm really sorry for any confusion. At PalletOnline, we specialise in pallet deliveries only, and it's crucial that all goods are palletised before the driver arrives to collect them. This is outlined on many of our website pages, including the booking confirmation page and email, as well as in our help section. If you don't have a pallet available, we offer a Pallet & Wrap service. With this option, our driver will bring a pallet, carefully stack your items (provided they are under 25kg each), and wrap them securely for transit. Apologies again for any confusion with our service. Please feel free to reach out if you have any further questions or if there's anything else we can assist you with. Best wishes, PalletOnline

Posted 22 hours ago

“Their service was amazing. Incredible communication and everything works as it should. From now on its my one and only pallet delivery company in the UK.”

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Posted 2 days ago

Hi Audrius, thank you for your review - this is fantastic to read! I'm so pleased that you had a 5-star experience with us. We look forward to delivering more pallets for you in the future.

Posted 22 hours ago

“I am very happy with the service and genuinely can’t fault anything, I highly recommend and I will be using again👍”

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Posted 6 days ago

Thank you for such a fantastic review, Neil! We're over the moon that you were happy with the service. Thank you for your recommendation, and thank you for choosing PalletOnline 😊

Posted 6 days ago

“Great service, collected and delivered as per their quote.”

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Posted 1 week ago

Thank you for your review, Baldev! It's great to know that we provided a great service to you.

Posted 6 days ago

“Hi Driver that picked up our pallet was very considerate and helpful as it was my wife that was dealing with the pallet she said he was so helpful. Regards John Mchaffie”

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Posted 1 week ago

This is fantastic to read, John! Thank you for your review. We're really pleased to read that the driver was so considerate and helpful - we will pass your feedback on to the depots involved. Thank you for choosing PalletOnline!

Posted 6 days ago

“Excellent service from start to finish!”

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Posted 1 week ago

This is fantastic to read! Thank you for the kind words, Cheryl. We're so pleased that we provided an excellent service. Thank you for choosing PalletOnline.

Posted 1 week ago

“Good service. Ended up one day late collection and delivery but were able to contact to check what was happening.”

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Posted 1 week ago

Thanks for your 5-star review, Gail! I'm sorry to hear that your booking was delayed, but I'm glad that you were able to contact the team to know what was happening and had a good experience overall. Thank you for choosing PalletOnline!

Posted 1 week ago

“Very polite chap and very easy to book online”

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Posted 1 week ago

Thanks for the kind words, Thomas! I'm really pleased that you found it easy to book online. We're keen to know what we can improve to turn those 4 stars into 5 - if you have any further feedback, please let us know at marketing@palletonline.co.uk. Best wishes, PalletOnline

Posted 1 week ago

“Collected and delivered perfectly and on time”

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Posted 1 week ago

Thank you for the 5 stars, Richard! We're so pleased your goods were collected and delivered on time. Thanks for choosing PalletOnline.

Posted 1 week ago

“Pallet was collected on a Weds and should have been delivered the following Tues. It was delayed twice and finally arrived on the Thurs. Communication was okay, although they assumed both times that I would be available the next day without checking. No reason for the first delay was given. The second delay I was told that they had lost the pallet, which turned out to be because the bar code had "fallen off". The sender had a pallet but no shrink wrap. I would have bought a shrink wrap service but it's not available separately, only with pallet supply. This would have prevented the bar code falling off ....”

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Posted 2 weeks ago

Hi Martin, We're really sorry to hear about the trouble with your delivery. We completely understand how frustrating the delay must have been. When it comes to rescheduling failed deliveries, we automatically try again on the next working day, much like parcel carriers. This is to ensure we deliver as close to the expected day as possible. We realise that this may not always align with your schedule and we apologise for any stress this has caused. Labels play a crucial role in ensuring your items are trackable and traceable as they journey through our network. Without a label, it becomes a real challenge to pinpoint where your goods are meant to go or which shipment they're part of. Unfortunately, as the pallets arrived without labels, the team had to take some time to identify which consignment the goods belonged to, and then reattach new labels to ensure they got to their destination, which caused a delay in your delivery. We regret that our service didn't meet your expectations. We hope to have the opportunity to demonstrate our usual industry-best service levels in the future. Best wishes, PalletOnline

Posted 2 weeks ago

“Doodle to use very cost effective perfect choice for my 55k motorcycle engine worked out cheaper than using my own car”

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Posted 2 weeks ago

We're over the moon to read this, George! It's great to know that we gave you a cost-effective way of getting your motorcycle engine to where it needed to be. Thank you for choosing PalletOnline.

Posted 2 weeks ago

“Great service”

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Posted 2 weeks ago

Hi Daniel, thank you for your 5-star review! We're so pleased to have carried out a great service. Thanks for choosing PalletOnline.

Posted 2 weeks ago

“My 2 pallets I prepared my self arrived on time , but they had clearly been badly handled , as one pallet was broken , and the contents although completely shrunk wrapped by me for transit had moved to an over hanging position of the pallets and had clearly been badh d into by either other palletised loads or fork trucks . I've not checked for any contents damage as yet , I was expecting the pallets to arrive in the same or similar condition from when they left me .”

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Posted 2 weeks ago

Hi Christopher, Thank you for bringing this to our attention, I'm really sorry to hear about this. We aim for nothing less than top service, and it sounds like we missed the mark this time. Could you please check over your pallet's contents when you have a moment? If you discover any damage, please reach out to us right away. We're ready to assist with initiating a claim if it's needed. Your feedback is really important to us, Christopher, and we sincerely apologise for the stress and frustration caused by this situation. When you're ready, please send an email to support@palletonline.co.uk to let us know if any of your items have been damaged. We're keen to resolve this swiftly for you. Best wishes, PalletOnline

Posted 2 weeks ago

“Excellent service at very reasonable rates for a GB to NI delivery. Collection and delivery dates all spot on with full tracking facility. Will use again.”

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Posted 2 weeks ago

This is fantastic to read, Cahal. Thank you for your review, and thank you for choosing PalletOnline!

Posted 2 weeks ago

“A disaster from start to finish. We were dealt with by a very over keen lady at Pallet Line who demanded 10 digit tariff codes for every product, which as we all know is totally unneccesary and incorrect. She even told us the VAT number was incorrect for our Irish customer, which it wasn't. We have exported for over 35 years and have never had to jump through the hoops that this lady insisted on. It cost me 4 hours of my time and in the end I gave up and asked for a refund, which we received 5 days later. In the end we used another pallet company with absolutely no problems or unnecessary demands. What a pity.”

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Posted 2 weeks ago

Hello Guy, Thank you for taking the time to share your feedback with us. We're genuinely sorry to hear that the service we provided was not up to the standard you expected, and we understand your frustration. I've taken a look at the booking details as well as the communication between our Logistics Co-ordinator and yourself, and I can see she advised that the invoice was missing some essential information, which we need to pass customs efficiently without delay, including tariff codes for every item that is loaded onto the pallet. I completely understand how it would be a hassle and would take a lot of time to find and list each one of these codes. We offer direct representation for overseas shipments, which requires more detailed information from our customers to comply with regulations and prevent rejections and additional costs. We realise that this differs from indirect representation, which most freight agents use, which can be an inconvenience if that is the style of shipping that you are used to. We apologise for the inconvenience and frustration this has caused you. We are continuously looking for ways to improve our service and to make your experience as seamless as possible, and following your experience, we will be taking active steps to review our processes to see if there's any way we can simplify and speed things up for next time. Best wishes, PalletOnline

Posted 2 weeks ago

“Fantastic service the driver was very helpful and very professional will definitely use the service again”

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Posted 2 weeks ago

Hey Elliot, thank you for the 5-star review! We're really pleased to know that we made a good impression. I'll pass on your kind comments about the driver to the depot. Thanks for choosing PalletOnline! 😊

Posted 2 weeks ago

“Unfortunately our package was damaged during transit and the company refused to compensate.”

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Posted 2 weeks ago

Hi Camilla, Thank you for bringing this to our attention. I'm really sorry to hear about any damage. After reviewing your booking details, it appears the notification of damage was received more than a week after the goods were delivered. Our policy requires any damages to be reported within 24 hours of delivery to initiate a claim process effectively. While we understand this situation may be disappointing, we can attempt to file a claim despite this, but please be aware that, given the timing of the report, we cannot guarantee the claim's acceptance. To start the claim process, please get in touch with our customer support team via LiveChat with your order ID, and they will advise what evidence you would need to submit. Best wishes, PalletOnline

Posted 2 weeks ago

“easy experience”

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Posted 2 weeks ago

This is great to hear, Ethan! We're so glad you found it easy to book with us. Thank you for choosing PalletOnline.

Posted 2 weeks ago

“Customer service chat was excellent. Some confusion with booking a truck with a tail lift, but they sorted it. I booked the pallet service and someone showed up to pick up my boxes and take it away to palletise them. It was a little unnerving that the driver did not confirm who he was, or explain why my things were being taken away (until I asked about both of these things). This meant I had no control over how things were stacked together and at least half of my plastic storage boxes were shattered in the shipping process. As far as I know nothing inside was damaged. The local company chosen to deliver my pallet was amazing, friendly and helpful and pulled the pallet up a long driveway to the front door. I would use them again now that I know how everything works, but it was a bit confusing at the time.”

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Posted 3 weeks ago

Hi Angela, Thank you for taking a moment to share your experience with us. We're glad that you were pleased with our customer support, and that we were able to sort out the initial mix-up with the tail lift. We're really sorry for any confusion during the pickup process. We understand the importance of clear communication, and we are looking into how we can explain the whole process more clearly so customers know who and what to expect. When our Pallet & Wrap service is booked, the driver will stack your goods in the best way to ensure stability on the pallet. Typically, due to the limited time the driver is able to be on site for, your goods will be taken back to the depot for professional wrapping. I'm really sorry to learn that your storage boxes were broken, but pleased to know that nothing inside was damaged. On a brighter note, it's fantastic to know that our local delivery partner left a positive mark with their friendly and helpful service! Thanks again for your honest feedback. We’re looking forward to making things smoother for you next time around. Best wishes, PalletOnline

Posted 2 weeks ago

PalletOnline is rated 4.7 based on 538 reviews