PalletOnline Reviews

Name: PalletOnline
Address: Distribution House, Chemical Lane East, Stoke-on-Trent, Staffordshire
Rating: 4.72

4.7 Rating 1,951 Reviews

92 %

of reviewers recommend PalletOnline

Questions

About PalletOnline:

We are PalletOnline: The UK's top choice for pallet collection and delivery, to and from any destination in the UK and Ireland.

Proven to be the most reliable pallet delivery service in the UK, we are proud to be trusted by so many businesses and individuals to deliver a HUGE variety of goods across the UK and beyond.

✔️ Get an instant quote
✔️ Enjoy same day collection
✔️ Detailed tracking available
✔️ Insure your goods for up to £6,000!
✔️ Dedicated customer support team

If you're looking for a reliable and cost-effective pallet delivery, you've come to the right place! Ship your pallets anywhere in the UK, including mainland, highlands and islands, quickly and safely, with PalletOnline!

But don't just take our word for it - see what our customers have to say!

Visit Website

Phone:

01782525332

Email:

support@palletonline.co.uk

Location:

Distribution House,
Chemical Lane East,
Stoke-on-Trent
Staffordshire
ST6 4FB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bit disappointment not to be told that del wouldn't take place on day booked due to lorry van breake down but del given for saturaday to arrive on time and a very helpful driver and great help getting del into workshop”

Helpful Report

Posted 19 hours ago

“Good service and price. The help system answers quickly with a real, competent person, much appreciated. What would improve it: better comms. There were no emails to confirm that the collection had happened, and I could not see that on the tracking either. The delivery date changed (a day early, great) and it would have been good to know that. Part of the shipment didn’t arrive that day, so again a simple email saying that 4/5 things were delivered and not the full consignment would have saved me asking.”

Helpful Report

Posted 1 week ago

Hi Evan, Thanks so much for your thoughtful review. It’s great to hear you valued the service, price, and being able to speak to a real person quickly, that means a lot. We also really appreciate the constructive feedback on notifications and tracking updates. You’re absolutely right that clearer communication around collection, early delivery, and partial consignments would improve the overall experience. We’ll be reviewing this with the team. Thanks again, feedback like this genuinely helps us improve. Best wishes, PalletOnline

Posted 5 days ago

“Service was great but a little more notifications would have been nice. Collection notification &delivery time”

Helpful Report

Posted 1 week ago

Hi Wayne, Thank you for your review. We’re really pleased you were happy with the service overall, and we appreciate your feedback about additional collection and delivery notifications. That’s a helpful suggestion and something we’ll take on board to improve the experience. Best regards, PalletOnline

Posted 1 week ago

“Very easy to arrange and the job was handle efficiaently”

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Posted 1 week ago

Hi Simon, Thank you for your 4-star review. We’re really pleased you found it easy to arrange and that everything was handled efficiently. We appreciate your feedback and we’ll be aiming for 5 stars next time! Best wishes, PalletOnline

Posted 1 week ago

“Great service and good price. Made a booking and collection was following day with delivery 2 days after that. Driver was friendly and helpful. Only removing a star becuase the online tracking system doesnt seem to work, possibly my order number was linked to somebody elses delivery? It showed as recieved at the depot long before it had even been picked up. Overall would recommend this company.”

Helpful Report

Posted 3 weeks ago

Hi Sam, Thanks for the 4-star review and recommendation. We’re glad everything from booking through to delivery went smoothly and that the driver made a good impression. With regard to the tracking, each order number is unique and can’t be mixed with another consignment. It sounds like a scanning error may have triggered an incorrect depot update, something that shouldn’t normally occur. We’ll pass this on for review. We appreciate you highlighting it and hope to make it a 5-star experience next time. Best wishes, PalletOnline

Posted 5 days ago

“Great service, only feedback is would be ideal if the driver or depot contacted me beforehand to give a heads up of collection.”

Helpful Report

Posted 3 weeks ago

Hi Waays, Thank you for the feedback. We’re really pleased you had a good experience overall, and your comment about a call ahead before collection is genuinely helpful. We’ll share this with the depot team to help improve the experience going forward. Best wishes, PalletOnline

Posted 3 weeks ago

“Delivery was good, espcecialy the ETA, and tracking updates”

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Posted 3 weeks ago

Hi Liaqaut, Thanks for taking the time to leave a review. Glad everything arrived as expected and that the tracking updates kept you in the loop. Hopefully we can make that 4 star a 5 star next time. Warm wishes, PalletOnline

Posted 3 weeks ago

“No problems at all. Fast and efficient. Thank you”

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Posted 3 weeks ago

Hi Murray, Thank you for your review! We’re really pleased everything went smoothly and the service was fast and efficient. Hope to help again soon and hopefully change that 4 star into 5 stars. Best wishes, PalletOnline

Posted 3 weeks ago

“The ordering process was really simple and straightforward, even though it was my first time, I didn't find it complicaed at all. I'm really lucky - my order was collected bright and early, so i didn't have to wait long at all. The driver was extremely friendly and even showed me how to pack and wrap the logs more safely. I 'll definitely use your company again!”

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Posted 4 weeks ago

Hi Pik Shan, Thank you for the feedback! We're so glad you enjoyed your first experience with us and it was straightforward and stress free with an early collection time. It's great to hear the driver was friendly and took the time to show you how to pack and wrap the logs more safely. We really appreciate your support and look forward to helping you again. We hope to move that 4 star to 5 stars next time. Best wishes, PalletOnline

Posted 1 month ago

“The collection driver was helpful an assisted putting the engine on the truck. The engine arrived at the customers address and he was happy with the service.”

Helpful Report

Posted 1 month ago

Hi Keith, thanks very much for your review. We’re really pleased to hear the collection driver was helpful and assisted with loading the engine, and that the delivery went smoothly too. Thanks for choosing PalletOnline, we hope to take that 4 star to 5, next time round. Best wishes, PalletOnline

Posted 1 month ago

“Service was very good in general, However I had a book a double pallet space and was informed by the driver on delivery that even though the dimensions in entered were correct it was not a double pallet.”

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Posted 2 months ago

Thanks David, appreciate you taking the time to leave a review.

Posted 2 months ago

“My pallet was collected on time and a successful delivery., at the worst time of year christmas for high volumes and bad weather. Had some issues but the people on the chat were helpful.”

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Posted 2 months ago

Thanks for the feedback, John. We’re pleased everything was collected on time and delivered successfully, especially during a busy period and challenging weather. Glad the chat team were able to help when issues came up.

Posted 2 months ago

“OK except for the last 1/2 mile. Instead of the 7.5 ton lorry it was an 18 ton that could not get to the house. So we dropped it in my car for the last bit”

Helpful Report

Posted 2 months ago

Thanks for the feedback, Richard. We appreciate you flagging the vehicle access issue on the final leg and are glad the rest of the delivery went smoothly.

Posted 2 months ago

“Bad communication with customer service.”

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Posted 2 months ago

Hi Olegas, Thanks for the feedback. We’re sorry to hear your experience with communication didn’t meet expectations. If you’re able to share a few more details with our team, we’d be happy to look into this and see what we can improve.

Posted 2 months ago

“I was very pleased with the service it was on time and they called us when they arrived very good. I can't fault them. They handled m small load carefully.”

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Posted 2 months ago

Thanks for the review, Kevin. We’re pleased everything was on time and that the team kept you informed on arrival. Glad your load was handled with care.

Posted 2 months ago

“Satisfactory all be no means of communication.”

Helpful Report

Posted 3 months ago

Hi John, Thank you for the 4/5 rating! We’re glad to hear you found us satisfactory. If there’s anything we can improve, please let us know. We’ll pass your notes to the team and look forward to serving you again. Kind regards, Team PalletOnline

Posted 3 months ago

“All good but would of been nice to receive a notification ie email stating my pallet had been collected for me considering i placed & paid for the order, also on day of delivery again it would of been a lot easier on myself letting me know an estimated ETA via email or message as i was expecting delivery on the wednesday but tracking stayed for many hours saying scanned to vehicle, i waited for most of the cold day sat in a car waiting as i didnt want driver to turn up to farm & drive of without delivering, he eventually turned up in the dark, when tracking eventually updated to eta 2pm to 4pm i carried on waiting & constantly checking tracking & at 3.15pm it updated to ets 3pm to 5pm, i would use again as price is right but would want email or message updates like most other companys fo automatically”

Helpful Report

Posted 3 months ago

Hi Dek, Thank you for your review and for flagging the notification gaps. We’ll pass your feedback to the team and look into adding automatic email/SMS ETA updates to improve the experience. Glad you’d use us again despite the hiccup. Kind regards, Team PalletOnline

Posted 3 months ago

“Use of the portal was easy, quick collection and good communication once goods had been collected & delivered . many thanks”

Helpful Report

Posted 3 months ago

Hi Duane, Thank you for your review! We're glad the portal was easy to use, collection was quick, and communication was good after collection and delivery. We appreciate your feedback and are here if you need anything else. Warm regards, Team PalletOnline

Posted 3 months ago

“Very good service when well collection and delivery”

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Posted 3 months ago

Hi Peter, Thank you for your great review! We're glad the collection and delivery went well and you had a very good service. We appreciate your feedback and look forward to serving you again. Warm regards, Team PalletOnline

Posted 3 months ago

“Would be better if the labels were bar coded in order to provide a better tracking service . The collection company picked up the pallet without ringing the door bell or ringing a mobile to say they had arrived or were on their way . Can’t talk about any delivery issues as not there !”

Helpful Report

Posted 3 months ago

Hi James, Thanks for your review and for the feedback. The barcode labels used in our pallet network have to be applied in very specific positions so they can be seen clearly on CCTV and scanned accurately as your consignment moves through the hubs. When labels are put in different places it can lead to scanning problems, so we don’t send these out for customers to apply themselves. I’m sorry the driver didn’t call ahead. We do ask all drivers to ring ahead where possible, and most do, but it doesn’t always happen and that’s on us to improve.

Posted 3 months ago

PalletOnline is rated 4.7 based on 1,951 reviews