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PalletOnline Reviews

4.7 Rating 547 Reviews

91 %

of reviewers recommend PalletOnline

Company Reviews

Product Reviews

About PalletOnline:

We are PalletOnline: The UK's top choice for pallet collection and delivery, to and from any destination in the UK and Ireland.

Proven to be the most reliable pallet delivery service in the UK, we are proud to be trusted by so many businesses and individuals to deliver a HUGE variety of goods across the UK and beyond.

✔️ Get an instant quote
✔️ Enjoy same day collection
✔️ Detailed tracking available
✔️ Insure your goods for up to £6,000!
✔️ Dedicated customer support team

If you're looking for a reliable and cost-effective pallet delivery, you've come to the right place! Ship your pallets anywhere in the UK, including mainland, highlands and islands, quickly and safely, with PalletOnline!

But don't just take our word for it - see what our customers have to say!

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Doodle to use very cost effective perfect choice for my 55k motorcycle engine worked out cheaper than using my own car”

Posted 4 weeks ago

We're over the moon to read this, George! It's great to know that we gave you a cost-effective way of getting your motorcycle engine to where it needed to be. Thank you for choosing PalletOnline.

Posted 3 weeks ago

“Great service”

Posted 4 weeks ago

Hi Daniel, thank you for your 5-star review! We're so pleased to have carried out a great service. Thanks for choosing PalletOnline.

Posted 3 weeks ago

“My 2 pallets I prepared my self arrived on time , but they had clearly been badly handled , as one pallet was broken , and the contents although completely shrunk wrapped by me for transit had moved to an over hanging position of the pallets and had clearly been badh d into by either other palletised loads or fork trucks . I've not checked for any contents damage as yet , I was expecting the pallets to arrive in the same or similar condition from when they left me .”

Posted 4 weeks ago

Hi Christopher, Thank you for bringing this to our attention, I'm really sorry to hear about this. We aim for nothing less than top service, and it sounds like we missed the mark this time. Could you please check over your pallet's contents when you have a moment? If you discover any damage, please reach out to us right away. We're ready to assist with initiating a claim if it's needed. Your feedback is really important to us, Christopher, and we sincerely apologise for the stress and frustration caused by this situation. When you're ready, please send an email to support@palletonline.co.uk to let us know if any of your items have been damaged. We're keen to resolve this swiftly for you. Best wishes, PalletOnline

Posted 4 weeks ago

“Excellent service at very reasonable rates for a GB to NI delivery. Collection and delivery dates all spot on with full tracking facility. Will use again.”

Posted 4 weeks ago

This is fantastic to read, Cahal. Thank you for your review, and thank you for choosing PalletOnline!

Posted 4 weeks ago

“A disaster from start to finish. We were dealt with by a very over keen lady at Pallet Line who demanded 10 digit tariff codes for every product, which as we all know is totally unneccesary and incorrect. She even told us the VAT number was incorrect for our Irish customer, which it wasn't. We have exported for over 35 years and have never had to jump through the hoops that this lady insisted on. It cost me 4 hours of my time and in the end I gave up and asked for a refund, which we received 5 days later. In the end we used another pallet company with absolutely no problems or unnecessary demands. What a pity.”

Posted 1 month ago

Hello Guy, Thank you for taking the time to share your feedback with us. We're genuinely sorry to hear that the service we provided was not up to the standard you expected, and we understand your frustration. I've taken a look at the booking details as well as the communication between our Logistics Co-ordinator and yourself, and I can see she advised that the invoice was missing some essential information, which we need to pass customs efficiently without delay, including tariff codes for every item that is loaded onto the pallet. I completely understand how it would be a hassle and would take a lot of time to find and list each one of these codes. We offer direct representation for overseas shipments, which requires more detailed information from our customers to comply with regulations and prevent rejections and additional costs. We realise that this differs from indirect representation, which most freight agents use, which can be an inconvenience if that is the style of shipping that you are used to. We apologise for the inconvenience and frustration this has caused you. We are continuously looking for ways to improve our service and to make your experience as seamless as possible, and following your experience, we will be taking active steps to review our processes to see if there's any way we can simplify and speed things up for next time. Best wishes, PalletOnline

Posted 4 weeks ago

“Fantastic service the driver was very helpful and very professional will definitely use the service again”

Posted 1 month ago

Hey Elliot, thank you for the 5-star review! We're really pleased to know that we made a good impression. I'll pass on your kind comments about the driver to the depot. Thanks for choosing PalletOnline! 😊

Posted 1 month ago

“Unfortunately our package was damaged during transit and the company refused to compensate.”

Posted 1 month ago

Hi Camilla, Thank you for bringing this to our attention. I'm really sorry to hear about any damage. After reviewing your booking details, it appears the notification of damage was received more than a week after the goods were delivered. Our policy requires any damages to be reported within 24 hours of delivery to initiate a claim process effectively. While we understand this situation may be disappointing, we can attempt to file a claim despite this, but please be aware that, given the timing of the report, we cannot guarantee the claim's acceptance. To start the claim process, please get in touch with our customer support team via LiveChat with your order ID, and they will advise what evidence you would need to submit. Best wishes, PalletOnline

Posted 1 month ago

“easy experience”

Posted 1 month ago

This is great to hear, Ethan! We're so glad you found it easy to book with us. Thank you for choosing PalletOnline.

Posted 1 month ago

“Customer service chat was excellent. Some confusion with booking a truck with a tail lift, but they sorted it. I booked the pallet service and someone showed up to pick up my boxes and take it away to palletise them. It was a little unnerving that the driver did not confirm who he was, or explain why my things were being taken away (until I asked about both of these things). This meant I had no control over how things were stacked together and at least half of my plastic storage boxes were shattered in the shipping process. As far as I know nothing inside was damaged. The local company chosen to deliver my pallet was amazing, friendly and helpful and pulled the pallet up a long driveway to the front door. I would use them again now that I know how everything works, but it was a bit confusing at the time.”

Posted 1 month ago

Hi Angela, Thank you for taking a moment to share your experience with us. We're glad that you were pleased with our customer support, and that we were able to sort out the initial mix-up with the tail lift. We're really sorry for any confusion during the pickup process. We understand the importance of clear communication, and we are looking into how we can explain the whole process more clearly so customers know who and what to expect. When our Pallet & Wrap service is booked, the driver will stack your goods in the best way to ensure stability on the pallet. Typically, due to the limited time the driver is able to be on site for, your goods will be taken back to the depot for professional wrapping. I'm really sorry to learn that your storage boxes were broken, but pleased to know that nothing inside was damaged. On a brighter note, it's fantastic to know that our local delivery partner left a positive mark with their friendly and helpful service! Thanks again for your honest feedback. We’re looking forward to making things smoother for you next time around. Best wishes, PalletOnline

Posted 1 month ago

“Easy to book, cost effective compared to other carriers, and the goods were collected and delivered on the days scheduled. The courier at my end was particularly helpful. Would happily use again and recommend based on the service I received.”

Posted 1 month ago

Thank you for the fantastic review, Martyn! We're really pleased to know that your collection and delivery went to plan, and that the driver was helpful. Thanks for choosing PalletOnline!

Posted 1 month ago

“Booked for a Thursday collection. They never turned up! Live chat next day my collection was being treated as a priority. They eventually collected after 5pm on the Friday not exactly priority. Delivery was good however hence 2* or it would have been 1*. Live chat is good but the depots do not give regular updates to the Live Chat hub so they try for you but its painful!”

Posted 1 month ago

Hi Neil, Thank you for taking the time to share your experience. We're really sorry about the missed collection on Thursday and the delay on Friday – that’s not the experience we want any of our customers to have. I can only imagine how frustrating this must have been for you, and I'm genuinely sorry for the hassle it caused. It's a relief to know that your delivery was smooth despite the collection issues. We are taking your feedback seriously and are working to improve communication between the depots and ourselves to make sure this doesn’t happen again. Your feedback means a lot to us. Thanks again for being patient and for sharing your experience, Neil. Best wishes, PalletOnline

Posted 1 month ago

“Very good service i would definately use again.”

Posted 1 month ago

Thanks for your review, Nigel! It's great to know we provided a great service to you. We look forward to your next booking.

Posted 1 month ago

“Brilliant arrived on time. The driver (TJ) was absolutly brilliant went the extra mike to be helpfull.”

Posted 1 month ago

This is great to read, Keith! I'm so pleased that your goods arrived on time and that TG was helpful - I will pass your kind words on to the depot. Thanks for choosing PalletOnline!

Posted 1 month ago

“Very, very good service. 10 of 10. Especially massive thank you for the driver. Friendly, polite and nice man. I recommend this company.”

Posted 1 month ago

Hi Piotr, thank you for sharing your experience; we are over the moon that you were pleased with the service we provided. We will forward your kind comments about the driver to the depots involved with your shipment. Thank you for choosing PalletOnline!

Posted 1 month ago

“very good service”

Posted 1 month ago

Thanks for the 5 stars, David! It's great to know we provided a good service to you. Thanks for choosing PalletOnline!

Posted 1 month ago

“The pallet was left outside in the rain”

Posted 1 month ago

Hi Adam, thank you for your review. We're sorry to hear that your pallet was left in the rain. We completely understand how frustrating this must have been. Our service operates on a curbside basis, meaning we will always leave items in the most convenient and accessible area outside your location; unfortunately, we are not insured to bring pallets into any properties. We realise this isn't perfect in bad weather, which is why we recommend using weather-protective materials like shrink or stretch wrap during the more dreary months of the year to ensure your goods are protected if they're exposed to the elements. I've looked into our records and haven't found any reported damage related to your delivery. If your items were damaged by the rain, please reach out to our customer support team by email, support@palletonline.co.uk, as soon as possible. We're very sorry for any inconvenience caused. Best wishes, PalletOnline

Posted 1 month ago

“Post the booking the confirmation paperwork was not clear that I had booked a pallet and wrapping service. The collection company had given the driver the wrong collection address and I had to correct him when he called to say he would be with me in 10 minutes but he was on the other side a Bristol at least an hour away. When a new driver was dispatched to me he didn't have the pallet and wrapping service on the truck and had to go back to th depot to collect it. Other than that the service was very good and items arrived safe and secure on tha date a time specified.”

Posted 1 month ago

Hi Nicola, Thank you for taking the time to share your experience with us. Your feedback means a lot to us. We're very sorry that the booking confirmation wasn't clear; I've passed your feedback on to our development team. We're all eager to ensure that any additional services booked are highlighted clearly in the future. We would also like to apologise for the inconvenience caused by the incorrect collection address. It's frustrating when things don't go as planned, but I'm really pleased we could quickly send another driver your way to make things right. Our drivers don't typically carry spare pallets with them, so it's great to know that the replacement driver returned to the depot to make this happen for you. Despite the collection challenges, we're really pleased to know that you found our service good overall and that your items arrived safe and sound! Thank you for choosing PalletOnline. Best wishes, PalletOnline

Posted 1 month ago

“Easy And Efficient Booking And delivery Experience”

Posted 1 month ago

Thanks for the 5 stars, Qaisar! It's great to know that you had an easy and efficient experience with us. Thank you for choosing PalletOnline.

Posted 1 month ago

“The chap who collected the pallet was polite and friendly. He helped us finish strapping the load and was so helpful. The load was then delivered across country on time and in good order. Thank you for your helpful, friendly service.”

Posted 1 month ago

This is fantastic to read, thanks for your review, Nicholas! We're over the moon to hear that the driver was polite and friendly - we'll pass your kind words on to the collection depot. It's great to know that your delivery went smoothly too. Thanks for choosing PalletOnline!

Posted 1 month ago

“Deliver was to time and the driver went the extra mile to off-load and support the delivery. A very positive experience.”

Posted 1 month ago

Thank you for such a fantastic review, Dan! It's great to know the delivery was on time and the driver went above and beyond at the delivery point. I'll pass your kind comments on to the delivery depot. Thank you for choosing PalletOnline!

Posted 1 month ago

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PalletOnline is rated 4.7 based on 547 reviews