PalletOnline Reviews

Name: PalletOnline
Address: Distribution House, Chemical Lane East, Stoke-on-Trent, Staffordshire
Rating: 4.68

4.7 Rating 547 Reviews

91 %

of reviewers recommend PalletOnline

Questions

About PalletOnline:

We are PalletOnline: The UK's top choice for pallet collection and delivery, to and from any destination in the UK and Ireland.

Proven to be the most reliable pallet delivery service in the UK, we are proud to be trusted by so many businesses and individuals to deliver a HUGE variety of goods across the UK and beyond.

✔️ Get an instant quote
✔️ Enjoy same day collection
✔️ Detailed tracking available
✔️ Insure your goods for up to £6,000!
✔️ Dedicated customer support team

If you're looking for a reliable and cost-effective pallet delivery, you've come to the right place! Ship your pallets anywhere in the UK, including mainland, highlands and islands, quickly and safely, with PalletOnline!

But don't just take our word for it - see what our customers have to say!

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Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the services provided. Easy to order, arrives and delivers on time with polite drivers. Great.”

Helpful Report

Posted 17 hours ago

Hi Lynette, this is fantastic to hear! Thank you for your review. We're so pleased that you found it easy to book your delivery, and that everything went smoothly. Thanks for choosing PalletOnline!

Posted 14 hours ago

“A 1 SERVICE FROM BOOKING TO DELIVERY. THANKS”

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Posted 3 days ago

Thanks for the 5 stars, Geoffrey! We're so pleased that you had a great experience. Thank you for choosing PalletOnline.

Posted 3 days ago

“Guy was spot on who picked up the pallet...couldn't be more helpful.”

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Posted 4 days ago

Thank you for the fantastic feedback, Brian! We'll pass your kind comments along to the collecting depot. Thanks for choosing PalletOnline.

Posted 4 days ago

“Driver was polite and helpful no problems at all will use this service again if needed”

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Posted 5 days ago

This is fantastic to read, Lee! Thank you for your review. We're so pleased to know that the driver was polite, and that you had a hassle-free experience. It's also great to know that you'd use us again; we look forward to delivering more pallets for you in the future.

Posted 4 days ago

“Great service at a great price”

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Posted 1 week ago

Thanks for the 5-stars, Paul 😃

Posted 1 week ago

“Excellent service and a bonus they're UK based. Good value and a sure-footed. Easy to book and I love the helpful extras you can buy. Have had some rough rides with other companies (some big names too) and was really concerned about trying another one. I needn't have worried. This was such a pleasant experience (rare these days!), and I won't be going anywhere else in future. Well done Palletonline, take a bow!”

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Posted 1 week ago

Julia, all we can say is WOW! Thank you for such a fantastic review. We're over the moon to know that we made such a great impression on you with our reliable, affordable service. I'm really sorry that you had a not-so-great experience with other companies, but I'm glad that you eventually found PalletOnline! We look forward to delivering more pallets for you in the future.

Posted 1 week ago

“Our first experience shipping pallets and we were very nervous! Palletonline arrived on time, picked up with no fuss and delivered as we had asked. Great service, will use again if I need to ship pallets in future.”

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Posted 1 week ago

Thanks for such a fantastic review, Mark. I'm glad we were able to calm those nerves! It's great to know that we got your goods collected and delivered on time, as expected. Thank you for choosing PalletOnline.

Posted 1 week ago

“All good. Pallet was collected & delivered when they said it would be. It was an engine & several companies refused to transport it. I will definitely use again.”

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Posted 1 week ago

Hi Chris, thank you for taking the time to write your review! It's great to know that we got your engine to its destination on time. Is there anything we could have done differently to get that 5th star? Let us know by emailing marketing@palletonline.co.uk. Thank you for choosing PalletOnline! 😊

Posted 1 week ago

“First class service from collection to delivery. Driver was lovely. Booking very easy. Reasonable price. Top marks all round. Thank you”

Helpful Report

Posted 1 week ago

Hi Debbie, this is really great to read. Thank you for taking the time to leave such a fantastic review! I'm so glad that you had a great service from us, and that you found the booking process easy. I'll pass your kind words on to the depots involved. Thanks for choosing PalletOnline!

Posted 1 week ago

“Poor poor service. Sent an item via palletline which then got mixed up in their depot and they delivered someone elses pallet to where i wanted mine to go to. They then had to find it and deliver it 2 days later. Then when the pallet was due to be collected to be returned to me I got an email saying they ran out of time and wont collect until 4 days later. Refunded me the extra I paid for 24hr delivery then sent an email full of exscuses such as 95% of packages turn up on time and losing pallets is a "rare occurance". Considering I used the service twice and both times it was messed up doesnt show the company in good light!”

Helpful Report

Posted 1 week ago

Hi Alex, Thank you for letting us know about your experience. I’m really disappointed to read that there have been issues both times that you’ve used our service. I can only imagine the deep frustration this has caused. I can see there was a delay in collecting your first booking, which led to your delivery being pushed out by a day. For this, we refunded the next day delivery charge. Your latest booking was cross-labelled, which is an extremely rare occurrence, happening in less than 0.01% of all bookings; but I understand that knowing this doesn’t lessen the impact that this situation has had on you and your business. Our system relies on barcoded labels to route shipments through our network accurately. These barcodes relay critical delivery and service information to our depots’ warehouse teams and drivers; they are scanned at multiple points throughout their journey to verify details and change the tracking status of the pallet. If a label is misplaced, as was the case here, it disrupts the entire process. For this, we are truly sorry. I've had a look at the booking and the POD in our system and can see that the correct pallet was successfully delivered the next working day after the originally scheduled delivery date; because of this, we issued a refund for the price difference between our next day and economy service. I really hope that you will consider using our services again so we can prove our dedication to excellence and demonstrate the high standards we usually achieve. Best wishes, PalletOnline

Posted 3 days ago

“After a small hiccough, my collection was made by the appropriate sized vehicle 24 hours later than planned. The specified delivery time slot for which I had paid an additional £20 was met.”

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Posted 1 week ago

Hi Sara, Thank you for your review! We sincerely apologise for the unexpected delay with your initial collection; sometimes, things beyond our control like vehicle breakdowns, traffic, and surges in freight volume can disrupt our schedule. To make sure we still met your schedule, we happily upgraded your delivery to our premium next-day service at no extra charge. It's great to hear that your delivery time slot was met, and we truly appreciate your patience and understanding. Best wishes, PalletOnline

Posted 1 week ago

“Their service was amazing. Incredible communication and everything works as it should. From now on its my one and only pallet delivery company in the UK.”

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Posted 1 week ago

Hi Audrius, thank you for your review - this is fantastic to read! I'm so pleased that you had a 5-star experience with us. We look forward to delivering more pallets for you in the future.

Posted 1 week ago

“I am very happy with the service and genuinely can’t fault anything, I highly recommend and I will be using again👍”

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Posted 2 weeks ago

Thank you for such a fantastic review, Neil! We're over the moon that you were happy with the service. Thank you for your recommendation, and thank you for choosing PalletOnline 😊

Posted 2 weeks ago

“Great service, collected and delivered as per their quote.”

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Posted 2 weeks ago

Thank you for your review, Baldev! It's great to know that we provided a great service to you.

Posted 2 weeks ago

“Hi Driver that picked up our pallet was very considerate and helpful as it was my wife that was dealing with the pallet she said he was so helpful. Regards John Mchaffie”

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Posted 2 weeks ago

This is fantastic to read, John! Thank you for your review. We're really pleased to read that the driver was so considerate and helpful - we will pass your feedback on to the depots involved. Thank you for choosing PalletOnline!

Posted 2 weeks ago

“Excellent service from start to finish!”

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Posted 2 weeks ago

This is fantastic to read! Thank you for the kind words, Cheryl. We're so pleased that we provided an excellent service. Thank you for choosing PalletOnline.

Posted 2 weeks ago

“Good service. Ended up one day late collection and delivery but were able to contact to check what was happening.”

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Posted 3 weeks ago

Thanks for your 5-star review, Gail! I'm sorry to hear that your booking was delayed, but I'm glad that you were able to contact the team to know what was happening and had a good experience overall. Thank you for choosing PalletOnline!

Posted 3 weeks ago

“Very polite chap and very easy to book online”

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Posted 3 weeks ago

Thanks for the kind words, Thomas! I'm really pleased that you found it easy to book online. We're keen to know what we can improve to turn those 4 stars into 5 - if you have any further feedback, please let us know at marketing@palletonline.co.uk. Best wishes, PalletOnline

Posted 3 weeks ago

“Collected and delivered perfectly and on time”

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Posted 3 weeks ago

Thank you for the 5 stars, Richard! We're so pleased your goods were collected and delivered on time. Thanks for choosing PalletOnline.

Posted 3 weeks ago

“Pallet was collected on a Weds and should have been delivered the following Tues. It was delayed twice and finally arrived on the Thurs. Communication was okay, although they assumed both times that I would be available the next day without checking. No reason for the first delay was given. The second delay I was told that they had lost the pallet, which turned out to be because the bar code had "fallen off". The sender had a pallet but no shrink wrap. I would have bought a shrink wrap service but it's not available separately, only with pallet supply. This would have prevented the bar code falling off ....”

Helpful Report

Posted 3 weeks ago

Hi Martin, We're really sorry to hear about the trouble with your delivery. We completely understand how frustrating the delay must have been. When it comes to rescheduling failed deliveries, we automatically try again on the next working day, much like parcel carriers. This is to ensure we deliver as close to the expected day as possible. We realise that this may not always align with your schedule and we apologise for any stress this has caused. Labels play a crucial role in ensuring your items are trackable and traceable as they journey through our network. Without a label, it becomes a real challenge to pinpoint where your goods are meant to go or which shipment they're part of. Unfortunately, as the pallets arrived without labels, the team had to take some time to identify which consignment the goods belonged to, and then reattach new labels to ensure they got to their destination, which caused a delay in your delivery. We regret that our service didn't meet your expectations. We hope to have the opportunity to demonstrate our usual industry-best service levels in the future. Best wishes, PalletOnline

Posted 3 weeks ago

PalletOnline is rated 4.7 based on 547 reviews