PalletOnline Reviews

Name: PalletOnline
Address: Distribution House, Chemical Lane East, Stoke-on-Trent, Staffordshire
Rating: 4.72

4.7 Rating 1,892 Reviews

92 %

of reviewers recommend PalletOnline

Questions

About PalletOnline:

We are PalletOnline: The UK's top choice for pallet collection and delivery, to and from any destination in the UK and Ireland.

Proven to be the most reliable pallet delivery service in the UK, we are proud to be trusted by so many businesses and individuals to deliver a HUGE variety of goods across the UK and beyond.

✔️ Get an instant quote
✔️ Enjoy same day collection
✔️ Detailed tracking available
✔️ Insure your goods for up to £6,000!
✔️ Dedicated customer support team

If you're looking for a reliable and cost-effective pallet delivery, you've come to the right place! Ship your pallets anywhere in the UK, including mainland, highlands and islands, quickly and safely, with PalletOnline!

But don't just take our word for it - see what our customers have to say!

Visit Website

Phone:

01782525332

Email:

support@palletonline.co.uk

Location:

Distribution House,
Chemical Lane East,
Stoke-on-Trent
Staffordshire
ST6 4FB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and price. Could not fault anything about the company. Will most certainly use again and 100% reccomend”

Helpful Report

Posted 3 years ago

Thank you for your kind words, Glen! It's amazing to hear you found our services helpful and that you'd recommend us to others! We look forward to seeing more bookings from you in the future. Kind regards, PalletOnline

Posted 3 years ago

“I booked a collection on a Tuesday, for collection the following day. This did not happen, and the collection was not made until Friday, meaning the goods were not delivered until the following week. This left us trying to explain the delay to a very unhappy customer. We pride ourselves on the level of service we offer as a business, so when a pallet/courier company let you down it is disappointing.”

Helpful Report

Posted 3 years ago

Hi Paul, Thank you for taking the time to leave your feedback for us. It's extremely disappointing to hear about the issues you've experienced. I can see that there were some delays collecting your goods, at no fault of your own. From the notes, it looks as though the depot encountered some scheduling issues which led to the collection failures, and as a result, we upgraded your booking to next-day morning delivery, but sadly, your booking experienced a longer than usual delay. I completely understand your frustration and disappointment, especially when your own customer has also been affected. As the most reliable pallet carriers in the UK, we also pride ourselves on the level of service we offer, and it's very rare for delays to occur with any of our bookings. That's why it's just as disappointing for us as it is for you when things go wrong. Due to the multiple failed attempts at collection, I'd like to give you a 50% refund. This will be back in your account within the next 5 working days, but if you would like to discuss anything else about this booking with us, please don't hesitate to contact our team via LiveChat. We hope that you will give us another chance in the future to demonstrate our usual, industry-leading standards of service. Best Regards, PalletOnline

Posted 3 years ago

“Superb service collected and delivered on time, very helpful driver from Welch's Transport even off loaded and placed at bottom of garden for me.”

Helpful Report

Posted 3 years ago

Hi Mark, Thanks for your excellent review and kind feedback - it's great to hear you found our services and driver helpful! Kind regards, PalletOnline

Posted 3 years ago

“Excellent company. Very efficient and quick to pick up.”

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Posted 3 years ago

Thank you for your review, Sonia. We're thrilled to hear everything went smoothly for you! Kind regards, PalletOnline

Posted 3 years ago

“Great service and amazing , helpful driver Highly recommend”

Helpful Report

Posted 3 years ago

Hi Karl, Thanks for your kind words and review - we're delighted you found our services and driver helpful! It's also great to hear you'd recommend us to others! Kind regards, PalletOnline

Posted 3 years ago

“First time using this company and found it very useful and helpful. The driver even rang to say he was 15 minutes away.”

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Posted 3 years ago

Thank you for your brilliant review, Adam. It's great to hear we gave an excellent first impression! Hope to see more bookings from you in the future! Kind regards, PalletOnline

Posted 3 years ago

“Absolutely brilliant service,very efficient. Great, friendly and very helpful driver. Couldn’t fault Palletonline at all. Will use again and highly recommend.”

Helpful Report

Posted 3 years ago

Hi Harriet, Many thanks for your excellent review and kind words! It's great to hear you received a brilliant service from us! We look forward to seeing more bookings from you in the future! Kind regards, PalletOnline

Posted 3 years ago

“Great service, easy to use online system and very reliable”

Helpful Report

Posted 3 years ago

Hi Ian, Thanks for your 5 stars and great feedback. We're delighted to hear you found us reliable and easy to use! Kind regards, PalletOnline

Posted 3 years ago

“My load wasn’t collected on the correct day but it was still delivered on the correct day The on line operator who I was in contact with was most helpful So big shout out to fran”

Helpful Report

Posted 3 years ago

Hi Warren, Thanks for taking the time to write your review. It’s great to hear you found our customer care team helpful! It’s what we do best. I’ll make sure to forward your kind words on to Fran. I’m sorry to hear about the delayed collection. Unfortunately, logistics is an industry with many moving parts, and when delays do occur, it’s usually out of our control and can come down to factors such as traffic or breakdowns. What we can control, though, is giving our customers free next-day delivery upgrades when delays like this occur. It’s great to see we were able to upgrade your delivery at no extra cost to you. Thank you once again for choosing PalletOnline, Warren. I hope you decide to stick with us in the future. Best regards, PalletOnline

Posted 3 years ago

“Simple booking process, collection and delivery were both spot on. Will use again.”

Helpful Report

Posted 3 years ago

Thank you for your review, Martin! It's great to hear everything went smoothly! We look forward to seeing more bookings from you in the future! Kind regards, PalletOnline

Posted 3 years ago

“Great customer support, very much liked the online tracking feature, my goods were picked up and arrived exactly on time and in good condition. Recommend this service.”

Helpful Report

Posted 3 years ago

Hi Astrint, Thanks for your excellent review and kind words - we're thrilled to hear you'd recommend us! Kind regards, PalletOnline

Posted 3 years ago

“Excellent service, great price and good communication. I couldn’t fault Palletonline. Big thanks”

Helpful Report

Posted 3 years ago

Hi Matthew, Thanks for your kind words and five stars. It's great to hear you received a great service from us! Kind regards, PalletOnline

Posted 3 years ago

“This was the first time I have used them. I used them to collect a pallet from a different part of the country. It went smoothly and I received the pallet the next day. I will use them again.”

Helpful Report

Posted 3 years ago

Hi Martin, Thanks for your kind words - we're delighted to hear everything went smoothly for you! We look forward to seeing more bookings from you in the future. Kind regards, PalletOnline

Posted 3 years ago

“Easy to organise, decent costs, pick-up on time, and drop-off was perfect. Will definitely use again.”

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Posted 3 years ago

Thank you for your amazing review, Iain! We're thrilled you found our services helpful and easy to use! We look forward to seeing more bookings from you in the future. Kind regards, PalletOnline

Posted 3 years ago

“Customer service was excellent, can’t fault them but the delivery company lost my pallet on the delivery day - should have been next day delivery so wasn’t delivered until the second day”

Helpful Report

Posted 3 years ago

Hi Ben, Thanks for taking the time to leave your review. I'm sorry to hear about the issues you've had with your booking. I've had a look into this, and I can see that, from the notes, the depot did have some trouble finding your pallet, however, this was quickly resolved and was not the reason for the delay. It does look as though the driver who was scheduled to deliver your pallet couldn't complete all of their deliveries on time due to high freight volumes. Sadly, some depots across the country are under considerable strain at the moment, and there is a small chance that delays like this can happen. It's great to hear you had a positive experience with our customer care team. We are immensely proud of our team here, and I'm glad we were able to help you and refund the next-day delivery charge, which should be with you soon. To conclude, I'd like to apologise for the issues you've had, and I would like to stress that this in no way represents our usual, industry-best standards. It's just as disappointing for us as it is for you when these things go wrong. I hope that this hasn't knocked your confidence in us and that you use PalletOnline again in the future. Kind regards. PalletOnline

Posted 3 years ago

“Great service, prompt responses to any enquiries. Booking a collection online was quick and easy. Collection and delivery on time”

Helpful Report

Posted 3 years ago

Hi Ansa, Thank you for your review and kind words. It's great to hear you were happy with our services! Kind regards, PalletOnline

Posted 3 years ago

“Worked well for me thanks. There was one issue, but customer service were very good and sort it out.”

Helpful Report

Posted 3 years ago

Hi Mark, Many thanks for your feedback and 5 stars - it's great to hear our customer care team were able to help! Kind regards, PalletOnline

Posted 3 years ago

“Excellent service 👏”

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Posted 3 years ago

Hi Louis, Many thanks for your review and 5 stars - we're thrilled to hear you received an excellent service from us! Kind regards, PalletOnline

Posted 3 years ago

“Great service and communication”

Helpful Report

Posted 3 years ago

Hi there, Thank you for your review and kind words - we're thrilled to hear you were happy with our services! Kind regards PalletOnline

Posted 3 years ago

“Excellent service”

Helpful Report

Posted 3 years ago

Hi Robert, Many thanks for your positive review - we're thrilled to hear you were happy with our services! Kind regards, PalletOnline

Posted 3 years ago

PalletOnline is rated 4.7 based on 1,892 reviews