PalletOnline Reviews

Name: PalletOnline
Address: Distribution House, Chemical Lane East, Stoke-on-Trent, Staffordshire
Rating: 4.72

4.7 Rating 1,951 Reviews

92 %

of reviewers recommend PalletOnline

Questions

About PalletOnline:

We are PalletOnline: The UK's top choice for pallet collection and delivery, to and from any destination in the UK and Ireland.

Proven to be the most reliable pallet delivery service in the UK, we are proud to be trusted by so many businesses and individuals to deliver a HUGE variety of goods across the UK and beyond.

✔️ Get an instant quote
✔️ Enjoy same day collection
✔️ Detailed tracking available
✔️ Insure your goods for up to £6,000!
✔️ Dedicated customer support team

If you're looking for a reliable and cost-effective pallet delivery, you've come to the right place! Ship your pallets anywhere in the UK, including mainland, highlands and islands, quickly and safely, with PalletOnline!

But don't just take our word for it - see what our customers have to say!

Visit Website

Phone:

01782525332

Email:

support@palletonline.co.uk

Location:

Distribution House,
Chemical Lane East,
Stoke-on-Trent
Staffordshire
ST6 4FB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very polite chap and very easy to book online”

Helpful Report

Posted 1 year ago

Thanks for the kind words, Thomas! I'm really pleased that you found it easy to book online. We're keen to know what we can improve to turn those 4 stars into 5 - if you have any further feedback, please let us know at marketing@palletonline.co.uk. Best wishes, PalletOnline

Posted 1 year ago

“Customer service chat was excellent. Some confusion with booking a truck with a tail lift, but they sorted it. I booked the pallet service and someone showed up to pick up my boxes and take it away to palletise them. It was a little unnerving that the driver did not confirm who he was, or explain why my things were being taken away (until I asked about both of these things). This meant I had no control over how things were stacked together and at least half of my plastic storage boxes were shattered in the shipping process. As far as I know nothing inside was damaged. The local company chosen to deliver my pallet was amazing, friendly and helpful and pulled the pallet up a long driveway to the front door. I would use them again now that I know how everything works, but it was a bit confusing at the time.”

Helpful Report

Posted 1 year ago

Hi Angela, Thank you for taking a moment to share your experience with us. We're glad that you were pleased with our customer support, and that we were able to sort out the initial mix-up with the tail lift. We're really sorry for any confusion during the pickup process. We understand the importance of clear communication, and we are looking into how we can explain the whole process more clearly so customers know who and what to expect. When our Pallet & Wrap service is booked, the driver will stack your goods in the best way to ensure stability on the pallet. Typically, due to the limited time the driver is able to be on site for, your goods will be taken back to the depot for professional wrapping. I'm really sorry to learn that your storage boxes were broken, but pleased to know that nothing inside was damaged. On a brighter note, it's fantastic to know that our local delivery partner left a positive mark with their friendly and helpful service! Thanks again for your honest feedback. We’re looking forward to making things smoother for you next time around. Best wishes, PalletOnline

Posted 1 year ago

“Very happy with their delivery. Would have been good to know in advance that their palletising/wrapping service taking an extra day happens off-site - I can't walk, but would have done it myself quicker anyway, as I had a pallet here. :d A lot pricier than a man with a van, but also a whole different league meaning I didn't lose sleep over the welfare of my consignment.”

Helpful Report

Posted 1 year ago

Hi Jennifer, thanks for taking the time to write about your experience. We really appreciate your feedback. Apologies for any confusion about our Pallet & Wrap service. Our drivers run on tight schedules, juggling multiple pick-ups and deliveries daily, with just 15 minutes allocated for each stop. This tight timeframe makes it tricky to both stack and wrap pallets on-site - and do a proper job of it! To keep things rolling smoothly and ensure your goods are safe and secure, our drivers might stack your items on the pallet at the collection point but take them back to the depot for that final wrap-up. This way, the drivers stick to their schedules while your items get the care and wrapping they need to stay solid during transit. Aside from this, I'm really pleased to know that all went well with your delivery, and we gave you a stress-free experience. Thanks again for your feedback, and thank you for choosing PalletOnline. Best wishes, PalletOnline

Posted 1 year ago

“Great service. Very efficient. Was slightly surprised that the depot got in touch to increase the cost. I booked three micro palets online, only to be told, they didn't offer this... so had to pay for three quarter pallets, so just a technicality on the website. otherwise fantastic service.”

Helpful Report

Posted 2 years ago

Hi Scott, Thank you for sharing your thoughts. It's great to know that you found our service efficient - that's exactly what we aim for! We're sorry for the mix-up of pallet sizes; we greatly appreciate your understanding re the change in cost for your shipment, and we apologise for any confusion during the booking process. To clarify, when goods exceed the dimensions of a standard pallet (1.0m x 1.2m), they are considered 'oversized'. When you're picking your pallet spaces, you’ll find a different tab for these bigger options. Unfortunately, we aren't able to send oversized micro pallets as it's not a service our network offers; the smallest option we have for oversized items is a quarter pallet. We will pass your feedback on to our development team to see if we can do anything to differentiate the standard vs oversized options. Thank you again for your feedback. We look forward to delivering more pallets for you in the future and making things smoother next time. Best wishes, PalletOnline

Posted 2 years ago

“Very easy and straight forward”

Helpful Report

Posted 2 years ago

Thank you for your review, Ian. We're really pleased to hear that you found our service easy and straightforward. We're always striving for excellence and would love to know what we could do to make your next experience a 5-star one; please let us know where we can improve via email (support@palletonline.co.uk) or LiveChat. Thank you for choosing PalletOnline!

Posted 2 years ago

“Great, speedy and easy to deal with. Tad expensive, I didn't realise it was +VAT until the end.”

Helpful Report

Posted 2 years ago

Hi James, thank you for your feedback. We're glad you found our service speedy and easy to use. We apologise for any confusion regarding the VAT; we will look to make this more obvious on the website. We appreciate your input and hope to assist you again in the future.

Posted 2 years ago

“did everything asked of them driver help full on unloading”

Helpful Report

Posted 2 years ago

Thank you for your kind words and review of PalletOnline, Hamish! We are glad to hear that our driver did everything asked of them and was helpful during the unloading process. Your feedback is greatly appreciated! If you have any ideas of how we can change those 4 stars into 5, just shoot us a message - we'd love to hear it. 🙂 Kind regards, PalletOnline

Posted 2 years ago

“We had a problem with our order - we placed it and when it got to the last stage - it didn't complete. Seems we had a typo in the email address. Entered it again, but decided to call - as we were concerned we might be charged twice. We were reassured we wouldn't be, but then saw that we were. Not too impressed and wrote a review as such. To PalletOnline's credit, the boss emailed me, explained what had happened and rectified it straight away. It's not about things going wrong (problems happen) it's about how it's dealt with.”

Helpful Report

Posted 2 years ago

Hi Miles, Many thanks for your review. We're thrilled to hear that we were able to resolve the issue you had with your duplicate payment. 🙂 Thank you for choosing PalletOnline. Best regards, PalletOnline

Posted 2 years ago

“It does what it says on the tin. Price was most competitive not only that the fairest”

Helpful Report

Posted 2 years ago

Hi Ronald, Many thanks for your kind words; it's great to see you received a competitive service from us! If you have any feedback on how we can get those 4 stars up to 5, we'd love to hear it! Best regards, PalletOnline

Posted 2 years ago

“Goods received safely”

Helpful Report

Posted 2 years ago

Thanks for your kind review and feedback, Didier. I'm delighted to hear your goods arrived safely and without issue! Best regards, PalletOnline

Posted 2 years ago

“Yes very happy with your delivery but I am getting better prices from uk pallet commercial deliveries thanks Barry”

Helpful Report

Posted 2 years ago

Hi Barry, Many thanks for taking the time to write your review; I'm delighted to hear you were happy with delivery! Thank you for also taking the time to address your concerns regarding pricing. I will make sure to pass your feedback on to our team. Best regards, PalletOnline

Posted 2 years ago

“Shipment booked easy and picked up and Shipped just as they said. One small issue was they were supposed to call me when they picked shipment up so I could verify all at point of collection was correct but no one called. Other than that all went ok.”

Helpful Report

Posted 3 years ago

Hi Jerome, Many thanks for your review and kind words. It's great to hear you found our booking process easy and collection and delivery was on time! We do ask all drivers to call approximately 30 minutes before arrival, but as not all drivers have access to a telephone, we are unable to guarantee this. I apologise that this didn't happen for your booking. Best regards, PalletOnline

Posted 3 years ago

“I was scratching my head how to get 2x antique cannons from Barnstable to Belfast. Found Palletonline and in 4 easy steps I had it organised. Delivery took about a week but I was able to track the items ok. Thought prices were very reasonable. Only hiccup was I took the day off work to await delivery but the freight handlers in Belfast were a day late with it and neglected to let me know. No issue with Irish Sea customs either, will certainly use again.”

Helpful Report

Posted 3 years ago

Hi Peter, Many thanks for your very kind words. We're delighted we were able to get your delicate goods delivered to Belfast using our international service! While delays are rare with PalletOnline, factors such as traffic levels, freight volume and driver sickness can occasionally affect this. We're sorry to hear our handlers in Belfast were unable to get your goods out on time, but I'm happy to see they were delivered safely the next day. We hope to see more bookings from you in the future! Best regards, PalletOnline

Posted 3 years ago

“Customer service/ Admin was very helpful in giving me advice on which pallet service to book and also, took down the special note regarding parking by courier pickup. Pallet was collected on the day as booked and delivered to it's destination on time as well. The courier/driver was friendly and helpful.”

Helpful Report

Posted 3 years ago

Hi Susan, Thank you for your excellent review and kind words. We're thrilled to hear everything went as planned! At PalletOnline, we always strive to give our customers a 5-star service. If you have any advice on how we could change those 4 stars into 5, please don't hesitate to send it through to us on our Live Chat! Best regards, PalletOnline

Posted 3 years ago

“Pretty reasonable price and item was deliverered on time”

Helpful Report

Posted 3 years ago

Hi Sean, Many thanks for your review. We're delighted to hear you received a great service from us. Here at PalletOnline, we strive to provide our customers with the best service we possibly can. If you have any suggestions on how we could turn those 4 stars into 5, we'd welcome them all at support@palletonline.co.uk. Best regards, PalletOnline

Posted 3 years ago

“Excellent communication from the online team. Only Thing that could be improved is the booking cost. On 2 occasions l had increased costs.”

Helpful Report

Posted 3 years ago

Hi Jon, Many thanks for your review. We're thrilled you received a great service from our customer care team - it's what we do best! I'd also like to thank you for your suggestions regarding pricing - we'll make sure to take your concerns into account. Best regards, PalletOnline

Posted 3 years ago

“Collected a day later than arranged due to staff shortages. This is never convenient when you have a 12 hour collection window snd gVe tons around . But on the positive the pallet was delivered on time as promised and in good condition. Would I use again? Yes.”

Helpful Report

Posted 3 years ago

Hi William, Many thanks for your review and feedback. It's great to hear your goods were delivered on time and in good condition! I apologise for the delays caused by driver sickness. I hope to see more bookings from you in the future! Kind regards, PalletOnline

Posted 3 years ago

“Good reliable service. Highly recommended.”

Helpful Report

Posted 3 years ago

Thank you for the fantastic review, Akwasi! It's great to hear that you would highly recommend us. Is there anything we could do better to turn those 4 stars into 5? Best Regards, PalletOnline

Posted 3 years ago

“Lorry couldn’t get down to us as another as another companies artic unit got jammed up, polite and patient driver allowed me to sort out a trailer to collect from his location in the village.”

Helpful Report

Posted 3 years ago

Hi Barney, Many thanks for taking to the time to leave your review. It's great to hear you had a positive experience with our driver! Here at PalletOnline, we strive to be the best at all times. It would be great to hear what we could've done better to get 5 stars from you. If you have time, we'd be forever grateful if you could pop us a quick message on our Live Chat with a suggestion or two. Kind regards, PalletOnline

Posted 3 years ago

“Overall my experience with Pallet Online has been good but recently I had an unpleasant experience where I sent a Pallet to London. I got a call from an employee of Pallet Online who informed me that the pallet could not be delivered as the driver would need parking permission to deliver the Pallet; driver had parked up the road from the place he needed to deliver the Pallet due to double yellow lines. I was also told I would be charged for re-delivery if the Pallet could not be delivered as the driver could only wait 15 minutes. I contacted my customer to inform hin of these issues; my customer informed me that the Pallet was delivered sucessfully with no issues. The employee at Pallet Online proceeded to send me an invoice with charges for re-delivery. I was not happy and sent a message to her through Live Chat. It was a Friday so I got contacted on Monday with an apology saying she had not contacted the driver to ask if he had managed to deliver the pallet or not. The issue was sorted but it has left my confidence in using Pallet Online again rather shaken.”

Helpful Report

Posted 4 years ago

PalletOnline is rated 4.7 based on 1,951 reviews