PalletOnline Reviews

Name: PalletOnline
Address: Distribution House, Chemical Lane East, Stoke-on-Trent, Staffordshire
Rating: 4.71

4.7 Rating 1,954 Reviews

92 %

of reviewers recommend PalletOnline

Questions

About PalletOnline:

We are PalletOnline: The UK's top choice for pallet collection and delivery, to and from any destination in the UK and Ireland.

Proven to be the most reliable pallet delivery service in the UK, we are proud to be trusted by so many businesses and individuals to deliver a HUGE variety of goods across the UK and beyond.

✔️ Get an instant quote
✔️ Enjoy same day collection
✔️ Detailed tracking available
✔️ Insure your goods for up to £6,000!
✔️ Dedicated customer support team

If you're looking for a reliable and cost-effective pallet delivery, you've come to the right place! Ship your pallets anywhere in the UK, including mainland, highlands and islands, quickly and safely, with PalletOnline!

But don't just take our word for it - see what our customers have to say!

Visit Website

Phone:

01782525332

Email:

support@palletonline.co.uk

Location:

Distribution House,
Chemical Lane East,
Stoke-on-Trent
Staffordshire
ST6 4FB

Write Your review

Tell us how PalletOnline made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Price was very good. Ordering process easy. Pallet collected and delivered as per stated. It would be handy to be notified on the day of a closer collection time instead of between 9 and 5pm.”

Helpful Report

Posted 3 months ago

Hi Heather, Thank you for your wonderful review! We're pleased to hear you found the price and ordering process to your liking. Your feedback about the notification for collection times is valued, we have already requested better ETA's from our pallet network. Best wishes, Team PalletOnline

Posted 3 months ago

“The overall service was good - consignment was collected and delivered at the times requested I would have been more relaxed about the whole process if I could have had more timely updates on collection, dispatch etc Pallets were collected Thursday afternoon but this wasn't visible on the website until Saturday morning”

Helpful Report

Posted 3 months ago

Hi Kieron, Thank you for your review and for confirming that collection and delivery took place at the requested times. You are absolutely right about the tracking delay. In this case the pallets were booked for a Monday delivery rather than next day, so they did not move through the network until the weekend. The first network scan therefore happened later, which is why you did not see an update straight after Thursday’s collection. We know this is not ideal and can be unsettling when you are waiting for confirmation. We have already fed back to the network that scans should be done at the point of collection rather than only when freight moves through the depots to the hub, so customers get earlier, clearer updates. Thank you again for the feedback - it helps us push for better tracking for everyone.

Posted 3 months ago

“Almost perfect. Gave me a time frame for delivery but arrived a bit later than that. But all arrived safely 159kgs on its pallet, and the two delivery guys were very helpful in putting the pallet where I wanted it, which wasn’t straightforward. Good communications from the chatbot to the real people. Thank you.”

Helpful Report

Posted 4 months ago

Hi Roger, Thank you for your thoughtful review! We're glad to hear that your delivery arrived safely and that our team could assist in placing your pallet exactly where you needed it, even if it took a bit longer than anticipated. We strive for clear communication, so it’s great to know that our chatbot and team were helpful throughout the process. Your feedback is invaluable to us, and we look forward to serving you again in the future! Best wishes, Team PalletOnline

Posted 3 months ago

“I was happy with the price and delivery. The driver was helpful and said he'd fix the binding on the package as it snapped when uplifting. Unfortunately the recipient claims there are a few scratches on the item and wants to deduct £35 from my refund. I am waiting on evidence of this, as the item was unoacked and rrpacked almost immediately in the original packaging. I have no compkaints about your service but would like any feedback on the delivery and if there were any issues. I woukd use this in my interaction with the the seller. Regards, Frank Williamson”

Helpful Report

Posted 4 months ago

Hi Frank, Thank you for taking the time to share your feedback with us! We're glad to hear that you were satisfied with our pricing and delivery service. It sounds like the driver went above and beyond, which we really appreciate hearing. Regarding the scratches on the item, we understand how important it is to resolve this matter smoothly. Once you receive the evidence, please let us know. Thank you again for your support! Warm regards, Team PalletOnline

Posted 3 months ago

“Collected on time by Bowkers as usual. Great service from them. Delivered to my customer on time. Excellent service all round.”

Helpful Report

Posted 4 months ago

Hi Ian, Thank you for your great feedback! We're so glad that Bowkers provided their usual prompt service and that everything went smoothly with your delivery. It's always our aim to ensure a hassle-free experience for our customers, and it's wonderful to hear we succeeded. We appreciate your support and look forward to working with you again! Best wishes, Team PalletOnline

Posted 3 months ago

“On point and stress free”

Helpful Report

Posted 5 months ago

Thank you for your wonderful review, Nnaemeka! We're so glad to hear that your experience was on point and stress-free. Your satisfaction is our priority, and we appreciate your feedback! Warm regards, Team PalletOnline

Posted 5 months ago

“Great service , well priced”

Helpful Report

Posted 5 months ago

Thank you for your review, Peter! We're so glad to hear you found our service great and well-priced. We appreciate your support and hope to serve you again in the future. Best wishes, Team PalletOnline

Posted 5 months ago

“Overall excellent, only quibble would be that we had booked an afternoon delivery but the pallet came at 9am. Fortunately we were there to receive it!”

Helpful Report

Posted 5 months ago

“Pallet picked up as stated. Need to remember to book smaller wagon”

Helpful Report

Posted 5 months ago

Thank you, Rachel, for your review! We're glad to hear that your pickup went as planned. We appreciate your reminder about booking a smaller wagon; it's feedback like yours that helps us improve. We can’t wait to assist you again in the future! Warm regards, Team PalletOnline

Posted 5 months ago

“Collection and delivery were on the agreed days. Very little communication and an update espeically with timings would have been helpful though.”

Helpful Report

Posted 6 months ago

Thank you for your valuable feedback, Wendy! We’re glad to hear that your collection and delivery were on schedule. We appreciate your suggestion on communication and will definitely take it into consideration for future improvements. Your insights help us enhance our service! Warm regards, Team PalletOnline

Posted 5 months ago

“Collected and delivered as arranged. Drivers were helpful. I would have liked a paper reciept on collection although I did receive an automated one after the event. I dont think Id use them for anything breakable as the items in the lorry were not secured in a ny way.”

Helpful Report

Posted 6 months ago

Thank you, Julie! We appreciate your feedback and are glad to hear that the collection and delivery went smoothly, and that our drivers were helpful. We understand the importance of having a paper receipt at collection and will take your suggestion into consideration. Your thoughts on item security are also valuable to us, and we will ensure to keep improving our practices. Thanks for choosing us! Warm regards, Team PalletOnline

Posted 6 months ago

“Great service turned up in good time and driver was friendly and helpful.”

Helpful Report

Posted 7 months ago

Thanks, Andrew! Glad to hear the driver made a good impression and everything ran on time.

Posted 6 months ago

“Quick efficient service, the only downside is that the price offered is excluding vat. That’s misleading when you see the initial cost. The driver did not call beforehand so you need to wait around between 09:00-17:00. Significantly better priced than other engine courier firms. This company also offers a pallet and wrap service for small additional cost. Overall fantastic value for money and just slight improves needed to be 5 star.”

Helpful Report

Posted 7 months ago

Thanks, Adnan! Glad you found the service quick and good value overall. We appreciate the feedback on pricing clarity and collection timing.

Posted 7 months ago

“good nice friendly”

Helpful Report

Posted 8 months ago

Thanks, Longguang! Glad you were happy with the service.

Posted 7 months ago

“Pallet was picked up and delivered on the days stated, pickup was easy and delivery was prompt and efficient. Pallet arrived just as it was packaged with zero issues whatsoever. Only reason for four stars is I’d love to be able to get an ETA on pickup / delivery, it would have been helpful to know a 2/3 hour window where the courier would be onsite. Otherwise service was faultless!”

Helpful Report

Posted 8 months ago

Thanks, Owen! Really pleased to hear the delivery went smoothly and the pallet arrived exactly as packed. We do provide ETAs for deliveries where possible, and send a text when the vehicle leaves the depot, but collections run on an open window so we can’t give ETAs for those just yet. Appreciate your feedback and hope to help again soon.

Posted 7 months ago

“I would have given a 5 but an issue with dates just took the edge off the service. On original booking the collection /delivery dates were given. However the next day I had to put the collection date back one day. The PalletOnline staff were very helpful and the collection date was changed with the delivery date also going back one day. All parties were informed of change. However the collection lorry arrived at the collection address on the original date. Luckily the person there had just returned in time to give the item to the driver. I informed PalletOnline what happened and enquired whether the delivery date would now resort back to that of the original booking which it did. The people at the delivery address had to be informed of this new change. Apart from this the service was good with the item arriving safely.”

Helpful Report

Posted 8 months ago

Thanks, Tom. We're really glad the item arrived safely and that the overall service met your expectations. Apologies for the mix-up around the dates - we did everything we could to update the booking, but clearly there was a slip in communication on the collection depot side. Appreciate you flagging it and we’ll keep working to tighten up those areas. Thanks again for using us.

Posted 8 months ago

“Everything worked very smoothly thank you. However there was zero communication regarding successful collection or delivery timing. I happened to have your initial app still open on my phone and looked to see if there was information. The initial delivery was 1230 ish but subsequently became 10-11. I was able to meet the delivery so all was well but at least texts or emails to keep me updated.”

Helpful Report

Posted 8 months ago

Thanks, William. We're glad everything went smoothly in terms of service levels and that the delivery was successful. Just to clarify, collections and deliveries run on open windows between 9am and 5pm, which is standard for pallet networks. Tracking updates begin once the first scan is made back at the depot, as noted on our website. While any ETA is just an estimate, we're pleased there were no disruptions and it all arrived in good time.

Posted 8 months ago

“The website is very easy to use, everything all in one place and effortless, easy to download an invoice and print off labels. Not given the full 5 stars only let down is the tracking information, unable to roughly know when collections will be made, however, can track deliveries but no information via email to notify you this has been delivered unless you login to the website. Customer Services through the Chat feature are polite, friendly and efficieint always happy to help and very knowledgable.”

Helpful Report

Posted 8 months ago

Thanks for the detailed feedback! We're really pleased to hear you found the website easy to use and that the customer service team made a good impression. Regarding tracking - collections don’t come with time slots as deliveries are prioritised first, and with the way all pallet networks operate, collection times can be a little unpredictable. It's something we’d love to improve, but it’s currently limited by how the network infrastructure works. Appreciate the kind words and support! 🚛👍

Posted 8 months ago

“Very easy to order online, this was my first time. I decided to pay extra for a pallet and shrinkwrap. This was not done by the collection driver, but at delivery point it was delivered on a pallet and shrinkwraped.”

Helpful Report

Posted 8 months ago

Thanks, Carol! We're glad your first experience ordering online was easy. Just to clarify - when you select pallet and shrink wrap, the goods may be palletised and wrapped back at the depot rather than at the collection point, depending on the driver's route and vehicle. Great to hear it arrived properly palletised and wrapped at the delivery point as expected. Thanks again for choosing us! 🚛👍

Posted 8 months ago

“I booked a colection and delivery for an engine part repair followed byt the collection and return to the garage. The first one i had paid for next day, am, delivery but sadly it was collected a day late. The return order was collected and delivered as it should have been but the tracker was useless! Spent all day checking it just to get an email late in the evening to say it was delivered at lunch time. Not sure that i would use this company again”

Helpful Report

Posted 9 months ago

Hi Susan, Thanks for your feedback, and sorry for the frustration caused. Just to clarify a couple of points: If goods haven’t moved forward in the network, we’re unable to provide tracking updates - this is why the tracker may have appeared inactive until later in the day. Also, we offer AM delivery slots, not AM collections- if there was any confusion there, we’re happy to explain further. Glad the return leg went smoothly, and we do appreciate you giving us a go. If you decide to try us again, we’ll aim to give you a much better experience throughout. 🚛👍

Posted 8 months ago

PalletOnline is rated 4.7 based on 1,954 reviews