PalletOnline Reviews

Name: PalletOnline
Address: Distribution House, Chemical Lane East, Stoke-on-Trent, Staffordshire
Rating: 4.72

4.7 Rating 1,951 Reviews

92 %

of reviewers recommend PalletOnline

Questions

About PalletOnline:

We are PalletOnline: The UK's top choice for pallet collection and delivery, to and from any destination in the UK and Ireland.

Proven to be the most reliable pallet delivery service in the UK, we are proud to be trusted by so many businesses and individuals to deliver a HUGE variety of goods across the UK and beyond.

✔️ Get an instant quote
✔️ Enjoy same day collection
✔️ Detailed tracking available
✔️ Insure your goods for up to £6,000!
✔️ Dedicated customer support team

If you're looking for a reliable and cost-effective pallet delivery, you've come to the right place! Ship your pallets anywhere in the UK, including mainland, highlands and islands, quickly and safely, with PalletOnline!

But don't just take our word for it - see what our customers have to say!

Visit Website

Phone:

01782525332

Email:

support@palletonline.co.uk

Location:

Distribution House,
Chemical Lane East,
Stoke-on-Trent
Staffordshire
ST6 4FB

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On the website it stated that you pallet and wrap. This was to be carried out at the pickup. Driver knew nothing about it and even after contacting the office he was still none the wiser! The driver was a gentleman and agreed to take the item on a spare pallet he had. It was then agreed that it would be wrapped at the yard. If this is not a service that is offered then it should not be on the website. The plus side of the delivery was it arrived on the scheduled date which the recipient was pleased about.”

Helpful Report

Posted 1 year ago

Hi Martin, Thank you for your feedback. We’re sorry for the confusion regarding the pallet and wrap service. As we work within a pallet network, this service is available in most areas, but some depots don’t always have full visibility of the booking details in their traffic management systems. While we clearly state this requirement on the consignment, the high volume of pallets being processed each day means it can sometimes be overlooked. That said, we do mention on our website that in such cases, drivers may take the goods back to the depot to be wrapped before onward delivery. We're glad to hear the driver was helpful and that your delivery arrived on schedule. We appreciate your understanding and your feedback, as it helps us continue improving our service.

Posted 1 year ago

“Job when well had a small delay with customs was delivered on time the only thing l can complaine about is that l got no email to say it had been delivered..”

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Posted 1 year ago

Thanks, Peter! Glad the job went well and was delivered on time. We appreciate your feedback, that's actually a good one! We notify the delivery point with a text when the driver is on the way, but we'll work on adding a delivery confirmation email in future updates. 😊

Posted 1 year ago

“WILL USE AGAIN.!!, WOULD BE NICE IF TRACKING WAS AUTO UPDATED ON YOUR PHONE, RATHER THEN LOGING IN, BUT NOT BIG ISSUE.. ETA, WAS GIVEN A 3HR WINDOW SLOT,, GOOD”

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Posted 1 year ago

Thank you, Mr Ali! We're glad you’ll use us again. 😊 Text alerts for tracking are on our radar - appreciate the suggestion! 🚛

Posted 1 year ago

“delivery chap was really helpful and put the pallet right where i wanted it”

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Posted 1 year ago

Thank you, Jeff! Glad to hear the driver was so helpful - always happy to assist! 😊

Posted 1 year ago

“Efficient and friendly”

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Posted 1 year ago

Thank you, Sally-Anne! We're pleased you found our service efficient and friendly. Appreciate your support!

Posted 1 year ago

“They should be a proof of pick up and delivery picture taken”

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Posted 1 year ago

Hi Jamal, Thank you for your feedback! We’ve now implemented photo-taking on delivery, and most depots are actively doing this. It’s part of our commitment to improving the service and providing greater peace of mind. 🚚📸

Posted 1 year ago

“I booked a pallet collection but I made a mistake with the collection address contacted palletonline and they said that they could not make any changes, although it was 4 days until collection, they said I would have to cancel it and they gave me a full refund, but when I rebooked the collection it was £25 more expensive, and it was only one mile difference to the original booking, so not good, but the service the gave was excellent,”

Helpful Report

Posted 1 year ago

Hi Keith, Thank you for your feedback and for choosing us to handle your pallet delivery. I’ve looked into your situation, and I’d like to provide some clarity. The price difference was due to a 20% discount applied to your first booking. At the time, we couldn’t change the address because it was already in the network system. Postcodes are zoned and sometimes require a different depot, which is why changes aren’t currently possible at that stage. However, we’re actively working on a solution to allow postcode updates in the future. When you requested to cancel, it wasn’t clear that you intended to rebook. If we had known, we would have happily extended the 20% discount for you at the time. To make things right, I’ve now refunded the 20% difference to match your original booking price. Thank you again for your booking and for sharing your experience. We appreciate your understanding and look forward to helping you again in the future!

Posted 1 year ago

“Collection was great and item arrived safely. The driver collecting (Wayne) was brilliant and really helped as it was very difficult to load. The only problem was being unable prior to collection to speak to anyone as I haven’t done this before. The online chat got there in the end but took 75 minutes whereas a call would have sorted things in under ten and been more reassuring.”

Helpful Report

Posted 1 year ago

Hi Judy, Thank you for your feedback and kind words about Wayne's service! We're delighted to hear the collection went smoothly and that Wayne’s assistance made a difference. I’ve taken a closer look at your chat experience. While the entire interaction lasted 47 minutes, our team was consistently responding within about a minute or two for each query, with a maximum response wait time of only three minutes. We understand that a phone call may feel quicker, especially for reassurance, but having a dedicated online chat allows us to support multiple customers simultaneously. This setup helps us keep our service costs manageable, which benefits everyone in keeping prices fair. We’re always looking for ways to improve the speed and flow of our chat service to make it feel even more seamless. Thank you again for helping us understand your experience better, and please don’t hesitate to reach out if there’s anything more we can do. Best regards, David

Posted 1 year ago

“Spot on great service price ok two.”

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Posted 1 year ago

Hi Peter, Thank you for the positive feedback! We’re glad to hear you had a great experience with our service and found the price to be reasonable. If you need anything else in the future, just let us know!

Posted 1 year ago

“Booking was straight forward, collected on time but delivery was a day late. I would be very useful to have an online tracking for customers. Wood definitely use again.”

Helpful Report

Posted 1 year ago

Hi Michael, Thanks for your feedback! I'm glad the booking and collection went smoothly, but I apologise for the delay in delivery. We're always working on improving our services. We do actually have online tracking, you just click the link on the header of the site or in your email, we are looking to improve this feature in the future.

Posted 1 year ago

“Good service, Delivered on time, The only improvement needed is to give a time window when the collection will take place.”

Helpful Report

Posted 1 year ago

Thanks for the feedback, John! Great to hear the delivery went smoothly. You're absolutely right about the time window for collections - we’d love to offer more precise ETAs, but since collections usually follow after deliveries, it's a bit tricky. Generally, they happen between 3pm and 5pm on second runs, and occasionally between 11am and 1pm on first runs, but most are done in the afternoon for our collections. We’re always looking for ways to improve, so we really appreciate your input!

Posted 1 year ago

“The collection and time of collection was first class The problem was not knowing where the goods were owing to a delay at the depot because they were waiting for a fuller load Eventually I found this out upon contacting them and the shipment arrived a day later than schedualed They arrived safely and I was well informed”

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Posted 1 year ago

Thanks for your feedback, Helen! We're glad the collection went smoothly, though we’re sorry for the delay at the depot. Happy to hear everything arrived safely in the end!

Posted 1 year ago

“Cheapest pallet delivery I could find by far….. delivered in good condition… happy customer”

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Posted 1 year ago

Hi Darren, Thank you for your review! We're thrilled to know you're happy with our service. 😊

Posted 1 year ago

“We did have some issues but the customer service to resolve the issues was first class.”

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Posted 1 year ago

We appreciate your honesty, Elizabeth. It's great to know that our customer service team could help resolve the issues for you. Thanks for giving us the chance to make things right.

Posted 1 year ago

“My pallet was a day later than promised but the good price made it fine will use the service again”

Helpful Report

Posted 1 year ago

Thank you so much for your review, Edward! I’m really sorry your pallet arrived a day later than planned, but I'm glad to hear the good price made up for it, and that you’ll be using our service again. Thanks for choosing PalletOnline!

Posted 1 year ago

“Phone call to indicate delivery time would be helpful ,to ensure delivery can be accepted”

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Posted 1 year ago

“Nice service, nice people”

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Posted 1 year ago

Thank you for your kind review, Candan! We're so pleased you enjoyed our service. We'd love to know how we could earn that extra star - your feedback is greatly appreciated!

Posted 1 year ago

“Item was collected and delivered as agreed but it would have been nice to have been kept informed along the way that collection had taken place and be given an approximate delivery time. We were not kept informed along the way at all.”

Helpful Report

Posted 1 year ago

Hi Karen, Thank you for your feedback! We're glad your item was delivered as agreed, but we're sorry to hear that we didn't meet your expectations when it came to communication. We do offer detailed online tracking for every step of your pallet's journey, including collection times and delivery ETAs, along with a link to the POD, when available. While we always ask drivers to give a 30-minute heads-up call before delivery, some depots restrict their cab phones to emergencies only. Our customer service team is here to help via LiveChat from 9am - 5.15pm, Monday to Friday, and can provide delivery ETAs and support. Due to the high volume of bookings, personal updates for every step aren't feasible, but we are very proactive in notifying customers of, and quickly resolving, any issues that may occur. We're also working on implementing SMS updates to keep you better informed about collection, delivery, and POD availability. Despite the communication issues, we're pleased to know that your items were collected and delivered as agreed, and that overall you were happy with the service we provided. Thank you for choosing PalletOnline, and thanks again for your feedback. Best wishes, PalletOnline

Posted 1 year ago

“All good. Pallet was collected & delivered when they said it would be. It was an engine & several companies refused to transport it. I will definitely use again.”

Helpful Report

Posted 1 year ago

Hi Chris, thank you for taking the time to write your review! It's great to know that we got your engine to its destination on time. Is there anything we could have done differently to get that 5th star? Let us know by emailing marketing@palletonline.co.uk. Thank you for choosing PalletOnline! 😊

Posted 1 year ago

“After a small hiccough, my collection was made by the appropriate sized vehicle 24 hours later than planned. The specified delivery time slot for which I had paid an additional £20 was met.”

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Posted 1 year ago

Hi Sara, Thank you for your review! We sincerely apologise for the unexpected delay with your initial collection; sometimes, things beyond our control like vehicle breakdowns, traffic, and surges in freight volume can disrupt our schedule. To make sure we still met your schedule, we happily upgraded your delivery to our premium next-day service at no extra charge. It's great to hear that your delivery time slot was met, and we truly appreciate your patience and understanding. Best wishes, PalletOnline

Posted 1 year ago

PalletOnline is rated 4.7 based on 1,951 reviews